Improving service and labor productivity through mechanization and labor-saving measures
First written in FY2018. 8 of 12 entries say "Advanced", first in FY2022. Latest entry: FY2026.
18 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「The company will seek to improve customer service by using the time created through AI to devote to "hospitality for customers" and "creative activities" that only people can provide.」
The company explicitly stated its policy of directing time created through the use of AI, in addition to efficiency gains from mechanization, labor-saving measures and table payment, toward customer service and creative activities. - FY2026-H1AdvancedAnnual report
「The company sought to improve customer convenience by adding a table payment function to Choshimaru's official "縁" app, allowing customers to pay at their tables without waiting in line at the checkout, and」
As part of efforts to advance store operations through mechanization and labor-saving measures, the company added a table payment function to its official app, eliminating the need to wait at the checkout. - FY2025AdvancedAnnual report
「The company will also actively advance digital transformation in its stores, including by introducing table payment, which allows customers to pay at their tables, as it works to build smoother operating systems and improve convenience when customers visit.」
The company's mechanization and labor-saving measures have expanded into more advanced store operations, including the introduction of table payment. - FY2024-Q2RestatedAnnual report
「In addition to the decline in the cost ratio resulting from price revisions and reduced waste losses following the shift to full made-to-order production, efforts to improve the earnings structure through mechanization and labor-saving measures promoted during the COVID-19 pandemic proved effective」
The company continues mechanization and labor-saving measures, including the full-order system, and states that these contributed to lower waste and improved its earnings profile. - FY2024-Q1AdvancedAnnual report
「The company also worked to improve customer convenience, including by introducing a "table mobile ordering" system at all stores that allows customers to place orders from their smartphones.」
The company's efforts to improve store operating efficiency through mechanization and labor-saving measures included introducing smartphone-based table mobile ordering at all stores. - FY2023AdvancedAnnual report
「During the fiscal year, the company introduced its "full-order system," an ordering method in which customers use touch panels for all items, at all stores. This made it possible to collect and analyze all order data relating to customers and products.」
As part of its mechanization and labor-saving measures, the company introduced a full-order system using touch-panel ordering for all items at all stores, establishing a platform for collecting and analyzing order data. - FY2022AdvancedAnnual report
「The company advanced improvements to its store operating structure and earnings profile during the COVID-19 pandemic through measures including enhancing its takeout menu, expanding the brands accepted for QR-code payments, and reducing staffing and improving efficiency through the installation of semi-self-service checkout terminals and digital signage at all stores.」
The company's mechanization and labor-saving measures have expanded into more efficient store operations, including the installation of semi-self-service checkout terminals and digital signage at all stores. - FY2020-Q3RestatedAnnual report
「As a result of pursuing work-style reforms while improving labor productivity, the impact on sales from closing all stores was kept to a minimum.」
The company pursued work-style reforms and improved labor productivity in parallel, stating that it kept the impact on sales from closing all stores to a minimum. - FY2019RestatedAnnual report
「We will promote effective renovations and refurbishments aimed at increasing sales through greater seating capacity and an upgraded image, and improving labor productivity through the introduction of new systems, mechanization and labor-saving measures.」
The company continues measures to improve service and labor productivity through mechanization and labor-saving measures, including express lanes, self-ordering and Auto Waiter systems. - FY2018First statedAnnual report
「Particularly in the second half, in addition to extending and introducing "express lanes," the company focused on mechanization and labor-saving measures to improve service and labor productivity, including the new installation of "self-ordering systems" and "Auto Waiter systems" at a total of 41 stores.」
The company reported, for the first time as a standalone theme, the installation of express lanes, self-ordering systems and Auto Waiter systems at a total of 41 stores, along with measures to improve service and labor productivity.