Digitization of the スマサポ “Thank-You Call” Service
First written in FY2022. 15 of 18 entries say "Advanced", first in FY2023-Q1. Latest entry: 2026-10-20.
The whole theme swung hardest in 2021: 1 of 11 companies on the "Worse" side.
15 other companies' latest entry also says "Advanced".
- FY2026-H1AdvancedAnnual report
「We focused on selling totono2.0, which adds outsourcing of resident support operations to totono1.0. As a result, the number of users expanded steadily, increasing 18.0% from the previous quarter, while ARPU reached ¥122, exceeding ¥120 for the first time in the interim accounting period. Steady progress was seen in both user numbers and profitability.」
Sales of totono2.0 with outsourced resident support are expanding the scope of services handled through the app. Progress included user growth of 18.0% and ARPU of ¥122. - FY2025RestatedAnnual report
「Under totono2.0, we handle chat support for residents on behalf of property management companies, creating an environment in which those companies can concentrate their resources on the core operations on which they should focus.」
The company continues to digitalize communication between property management companies and residents through totono and expand the scope of outsourced chat support. - FY2025-H1AdvancedAnnual report
「Sales of totono2.0, which adds an outsourcing service handling resident inquiries to totono1.0, have also progressed steadily.」
Sales of totono2.0 with outsourced resident support are expanding the scope of operations handled through the app. - FY2023RestatedAnnual report
「The resident app “totono” digitalizes communication between property management companies and residents.」
The company again describes totono as a measure to digitalize communication previously centered on paper, fax and telephone. - FY2023-Q1AdvancedAnnual report
「We made proactive upfront investments in developing the resident app to promote digital transformation.」
The company made upfront development investments to digitalize スマサポサンキューコール and related services using the resident app. - FY2022First statedAnnual report
「Going forward, as the resident app “totono” becomes more widespread, we will further improve operating efficiency by digitalizing communication with residents, currently conducted by telephone, including by moving some procedures onto totono.」
The initiative is to shift more than 300,000 annual telephone contacts to procedures on totono and improve operating efficiency.