Reducing BPO costs through proactive investment in big data analytics and AI development
First written in FY2025. 3 of 6 entries say "Advanced", first in 2026-05-11. Latest entry: 2026-08-07.
74 other companies' latest entry also says "Advanced".
- FY2026-H1RestatedAnnual report
「Although there will be short-term effects during this transition, we will continue enhancing and promoting adoption of totono2.0 to provide high-value-added services for both property management companies and residents, while strengthening long-term growth investments, including human capital investment, shareholder returns and proactive research and development in AI.」
The company continues its policy of long-term growth investment, including proactive research and development in AI. No new numerical target for AI investment was provided in the current interim filing. - 2026-05-11AdvancedEarnings presentation
「We used generative AI to analyze inquiry data flowing into totono and performed an analysis by pattern.」
The company provided specific details of its AI development, using generative AI to analyze inquiry data flowing into totono and classify it into 372 patterns. - FY2025First statedAnnual report
「We will make proactive investments in data analysis and AI development to accelerate further business growth by using big data. We will also focus on AI development using the results of our analysis, with the aim of reducing BPO costs in the future. To advance this strategy, we aim to increase AI investment in the fiscal year ending September 2026 to 150% of the level in the fiscal year ending September 2025.」
Data analysis and AI development using resident inquiry data are newly identified as key strategic priorities, with a target of increasing AI investment in the fiscal year ending September 2026 to 150% of the fiscal year ending September 2025.