Worth reading
54Recurring
0–100. This measures how worthwhile something is to read, not how good or bad the company is.Direction
Deterioration
Direction inferred from the company’s description.Scale
-70
¥ million (year-on-year change in operating income)Wording
Conditional
How definitive the wording is.Contents of this document
Financial Results PresentationQ3 FY20267 items taken from the company’s own explanation
Financial Results Figures (The key points of this material are explained below)
Net Sales¥2,145 million-2.2%
Operating profit¥124 million-36.2%
Full-year earnings forecast
Net Sales
¥3,150 million
Operating profit
¥230 million
Ordinary income
¥230 million
Net income for the current fiscal year
¥155 million
Progress against full-year forecast 通期の予想に対して、いまどこまで進んだかの割合です。
Net Sales68.1
Operating profit54.3
What the company explained in this material
Breakdown of Factors Affecting the ChangeReasons cited by the Company for the change in the figures.
- Optimization of the transaction terms for SumaSapo Thank You Call (resident support call service) and the transition from totono 1.0 to 2.0¥-51.38 million year-on-year change in SumaSapo Thank You Call revenue
- Strategic upfront investments, including M&A-related expenses and research and development in the AI field
Assumptions Underlying the Business OutlookThe assumptions used by the company in preparing its forecast.
The assumptions quantified in the forecasts are Not disclosed. The company stated that it expects recurring revenue to build in the fourth quarter and upfront investment expenses to run their course.New initiatives
- Launch of totonoAI, an AI agent specializing in resident support
- Service collaboration with SG Moving Co., Ltd.
- Launch of systems integration between SumaSapo Thank You Call (resident support call service) and Athome Co.'s Smart Application service
Key KPIsA metric the company considers important as a management benchmark.
- SumaSapo Thank You Call (resident support call service) contacts (nine-month cumulative)220,354 EngagementsYear on year against the same period last year-3.2%
- SumaSapo Thank You Call (resident support call service) average price (nine-month cumulative)¥7,045Year on year against the same period last year0.0%
- Number of companies adopting totono Phase 1.0 (cumulative)77 companies
- totono Phase1.0 MRR¥37,315 thousand
- Number of totono Phase 2.0 users111,289 users
- totono Phase2.0 ARPU¥125
- App downloads and users46.3 10,000 downloads
Unit price and quantity metricsThese figures show sales broken down by price and volume.
- Contact volume220,354 EngagementsYear on year against the same period last year-3.2%
- Average price per contact¥7,045Year on year against the same period last year0.0%
- Number of totono 2.0 users111,289 usersQuarter-on-quarter change18.5
- totono 2.0 ARPU¥125Quarter-on-quarter change3.1
Segment results
Segment breakdown Not disclosed because the company has a single segmentNumber of employees
Number of Employees77 People
Record dateEnd of June 2026
| Item | Details |
|---|---|
| Document type | Financial Results Presentation |
| Fiscal Period Covered | Q3 FY2026 |
| Net Sales | ¥2,145 million (YoY -2.2%) |
| Operating profit | ¥124 million (YoY -36.2%) |
| Full-year earnings forecast | Net Sales ¥3,150 million / Operating profit ¥230 million / Ordinary income ¥230 million / Net income for the current fiscal year ¥155 million |
| Progress against full-year forecast | Net Sales 68.1 / Operating profit 54.3 |
| Segment results | Segment breakdown Not disclosed because the company has a single segment |
| Breakdown of Factors Affecting the Change | Factors Optimization of the transaction terms for SumaSapo Thank You Call (resident support call service) and the transition from totono 1.0 to 2.0 / Amount ¥-51.38 million (year-on-year change in SumaSapo Thank You Call revenue), Factors Strategic upfront investments, including M&A-related expenses and research and development in the AI field / Amount Not disclosed |
| Key KPIs | Indicator name SumaSapo Thank You Call (resident support call service) contacts (nine-month cumulative) / Value 220,354 Engagements / Year on year against the same period last year -3.2 Engagements, Indicator name SumaSapo Thank You Call (resident support call service) average price (nine-month cumulative) / Value ¥7,045 / Year on year against the same period last year ¥0, Indicator name Number of companies adopting totono Phase 1.0 (cumulative) / Value 77 companies / Year on year against the same period last year Not disclosed, Indicator name totono Phase1.0 MRR / Value ¥37,315 thousand / Year on year against the same period last year Not disclosed, Indicator name Number of totono Phase 2.0 users / Value 111,289 users / Year on year against the same period last year Not disclosed, Indicator name totono Phase2.0 ARPU / Value ¥125 / Year on year against the same period last year Not disclosed, Indicator name App downloads and users / Value 46.3 10,000 downloads / Year on year against the same period last year Not disclosed |
| Unit price and quantity metrics | Indicator name Contact volume / Value 220,354 Engagements / Year on year against the same period last year -3.2 Engagements, Indicator name Average price per contact / Value ¥7,045 / Year on year against the same period last year ¥0, Indicator name Number of totono 2.0 users / Value 111,289 users / Quarter-on-quarter change 18.5 users, Indicator name totono 2.0 ARPU / Value ¥125 / Quarter-on-quarter change ¥3.1 |
| Number of employees | Number of Employees 77 People / Record date End of June 2026 |
| Assumptions Underlying the Business Outlook | The assumptions quantified in the forecasts are Not disclosed. The company stated that it expects recurring revenue to build in the fourth quarter and upfront investment expenses to run their course. |
| New initiatives | Launch of totonoAI, an AI agent specializing in resident support, Service collaboration with SG Moving Co., Ltd., Launch of systems integration between SumaSapo Thank You Call (resident support call service) and Athome Co.'s Smart Application service |
Items this document does not state (18)
Ordinary incomeNet incomeGross Profit MarginOperating profit marginSelling, general and administrative expensesResults for the three months of the current quarterSelf-assessment against the planNumber of stores and locationsRisk amount incorporated into the outlookMedium-term management plan targetsFinancial targetsAnnual DividendPayout ratioAcquisition of treasury sharesCapital expendituresOrders received and order backlogMarket Size / ShareKey points of the Q&A
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.Revenue declined due to the optimization of the terms of transactions for SumaSapo Thank You Call (resident support call service) and the strategic transition from totono 1.0 to 2.0. Operating income declined because the company made strategic upfront investments to enhance corporate value over the medium to long term, including M&A-related expenses and research and development in the AI field.
How to read this page
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Corrections happenIf the company reissues this disclosure, the page is rebuilt from the corrected version and the revision number moves up.