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Presentation materials on financial results9342Sumasapo Inc.Information and Communications, Services and Others

Financial Results Briefing Materials for the Second Quarter of the Fiscal Year Ending September 2026

For the cumulative second quarter of the fiscal year ending September 2026, revenue fell 3.9% year on year and operating profit fell 47.1%. Meanwhile, the number of totono 2.0 users and ARPU, as well as the unit price of スマサポサンキューコール, increased, and the Company is pursuing a shift in its business portfolio while continuing to make upfront investments.

Worth reading
52Recurring
Scored from 5 of 6 sections
Direction
Mixed performance
Direction inferred from the company’s description.
Scale
55
Millions of yen (year-on-year change in revenue)
Wording
Conditional
How definitive the wording is.

Contents of this document

Presentation materials on financial resultsSecond quarter of the fiscal year ending September 20265 items taken from the company’s own explanation
Financial Results Figures (The key points of this material are explained below)
Net Sales¥1,368 million-3.9%
Operating profit¥60 million-47.1%
Results for the three months of the current quarter
Net Sales
¥757 million
Operating profit
¥65 million
Full-year earnings forecast
Net Sales
¥3,150 million
Operating profit
¥230 million
Ordinary income
¥230 million
Net income for the current fiscal year
¥155 million
Progress against full-year forecast　通期の予想に対して、いまどこまで進んだかの割合です。
Net Sales43.4
What the company explained in this material
Breakdown of Factors Affecting the ChangeReasons cited by the Company for the change in the figures.
Year-on-year change in スマサポサンキューコール revenue
¥-33,001 thousand
New initiatives
  • Launch of totono's English-language support functionality
  • Acquisition of the municipal solutions business “more”
  • Increased investment in the AI field
  • Promotion of the transition to totono 2.0
Key KPIsA metric the company considers important as a management benchmark.
  • スマサポサンキューコール contact volume (cumulative through 2Q)139,632 Engagements
    Year-on-year (%)-5.9
  • スマサポサンキューコール unit price (cumulative through 2Q)¥7,062
    Year-on-year (%)2.8
  • Number of companies using totono 1.0 (cumulative)77 companies
  • totono 1.0 MRR¥36,813 thousand
  • Number of totono 2.0 users93,883 users
  • totono 2.0 ARPU¥122
Unit price and quantity metricsThese figures show sales broken down by price and volume.
Contact volume
139,632 Engagements
Year-on-year (%)-5.9
Thank You Call unit price
¥7,062
Year-on-year (%)2.8
Number of totono 2.0 users
93,883 users
Quarter-on-quarter_pct18
totono 2.0 ARPU
¥122
Quarter-on-quarter_pct3.2
Number of employees
74 People
Record dateEnd of March 2026
Contents of this document
ItemDetails
Document typePresentation materials on financial results
Fiscal Period CoveredSecond quarter of the fiscal year ending September 2026
Net Sales¥1,368 million (YoY -3.9%)
Operating profit¥60 million (YoY -47.1%)
Results for the three months of the current quarterNet Sales ¥757 million / Operating profit ¥65 million
Full-year earnings forecastNet Sales ¥3,150 million / Operating profit ¥230 million / Ordinary income ¥230 million / Net income for the current fiscal year ¥155 million
Progress against full-year forecastNet Sales 43.4
Breakdown of Factors Affecting the ChangeYear-on-year change in スマサポサンキューコール revenue ¥-33,001 thousand
Key KPIsスマサポサンキューコール contact volume (cumulative through 2Q) 139,632 Engagements, スマサポサンキューコール unit price (cumulative through 2Q) ¥7,062, Number of companies using totono 1.0 (cumulative) 77 companies, totono 1.0 MRR ¥36,813 thousand, Number of totono 2.0 users 93,883 users, totono 2.0 ARPU ¥122
Unit price and quantity metricsContact volume 139,632 Engagements / Thank You Call unit price ¥7,062 / Number of totono 2.0 users 93,883 users / totono 2.0 ARPU ¥122
Number of employees74 People
New initiativesLaunch of totono's English-language support functionality, Acquisition of the municipal solutions business “more”, Increased investment in the AI field, Promotion of the transition to totono 2.0
Items this document does not state (19)
Ordinary incomeNet incomeGross Profit MarginOperating profit marginSelling, general and administrative expensesSelf-assessment against the planSegment resultsNumber of stores and locationsAssumptions Underlying the Business OutlookRisk amount incorporated into the outlookMedium-term management plan targetsFinancial targetsAnnual DividendPayout ratioAcquisition of treasury sharesCapital expendituresOrders received and order backlogMarket Size / ShareKey points of the Q&A

These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.

The reasons the company gives

The company's own explanation, not something inferred from the numbers.

Revenue declined because the Company continued optimizing the terms of transactions for スマサポサンキューコール and pursuing the strategic transition from totono 1.0 to 2.0. Although the Company continued making upfront investments in human capital, shareholder returns, research and development in the AI field, and aggressive M&A, it secured earnings in the second-quarter accounting period, resulting in cumulative operating profit.

How to read this page

This is not the documentKomori reads the disclosure the company filed and writes this summary. Figures are as stated by the company and are not audited.
Weight is not a verdictIt measures how much this changes what the company had already told the market. It is not a view on the shares.
Corrections happenIf the company reissues this disclosure, the page is rebuilt from the corrected version and the revision number moves up.
Financial Results Briefing Materials for the Second Quarter of the Fiscal Year Ending September 2026 | Sumasapo Inc. (9342) timely disclosure | Komori