Expanding customer touchpoints through the use of Suica, electronic money and ICT
First written in FY2016. 31 of 36 entries say "Advanced", first in FY2017-Q1. Latest entry: 2026-10-20.
No other company in this theme has enough history to compare yet.
- FY2026AdvancedAnnual report
「A tap-free walk-through ticket gate is scheduled to be introduced across the Shinagawa area in spring 2027. In addition, teppay, a code-based payment service that goes beyond Suica's current ¥20,000 balance limit and advance-charging requirements, was announced in November 2025 and is scheduled to launch in autumn 2026.」
As part of the initiative to evolve Suica into a device for everyday life and the foundation of the two-axis management model, plans were finalized to introduce walk-through ticket gates and teppay. - FY2026-H1ReframedAnnual report
「Suica will be further developed as the foundation for every business, generating synergies through the two-axis management model.」
Suica was positioned not merely as a customer touchpoint for transportation and payments, but as the “foundation for every business” spanning mobility and everyday-life solutions. - FY2025AdvancedAnnual report
「In December 2024, the company announced “Beyond the Suica Standard: Suica Renaissance.” Over the next 10 years, Suica will be upgraded in stages, evolving beyond its traditional role as a device for travel and payments into a “device for everyday life” that can be used not only for transportation and payments but also in a wide range of everyday situations for customers in local communities.」
The Suica and ICT initiatives were redefined as the evolution of Suica into a “device for everyday life” used across daily activities in addition to travel and payments, and a policy was presented for expanding its functions within the next 10 years. - FY2024AdvancedAnnual report
「In other businesses, efforts were made to further expand the settings in which Suica can be used and expand the MaaS platform to enable seamless, stress-free travel.」
To expand customer touchpoints for Suica, ICT and MaaS, work progressed to broaden use cases and expand the MaaS platform. - FY2022AdvancedAnnual report
「As a result of advancing Suica as a common platform, by the end of the fiscal year the number of Suica cards issued had reached approximately 89.64 million, the number of Mobile Suica cards issued approximately 16.61 million, and the number of stores accepting Suica electronic money approximately 1.32 million.」
The number of Suica cards issued reached approximately 89.64 million, the number of Mobile Suica cards issued approximately 16.61 million and the number of stores accepting Suica electronic money approximately 1.32 million. Regionally linked IC cards were also expanded to 9 areas. - FY2022-Q3AdvancedAnnual report
「As a result of advancing Suica as a common platform, by the end of December 2021 the number of Suica cards issued had reached approximately 88.61 million, the number of Mobile Suica cards issued approximately 15.96 million, and the number of stores accepting Suica electronic money approximately 1.25 million.」
The number of Suica cards issued reached approximately 88.61 million, the number of Mobile Suica cards issued approximately 15.96 million and the number of stores accepting Suica electronic money approximately 1.25 million. - FY2022-Q2AdvancedAnnual report
「As a result of advancing Suica as a common platform, by the end of September 2021 the number of Suica cards issued had reached approximately 87.59 million, the number of Mobile Suica cards issued approximately 15.23 million, and the number of stores accepting Suica electronic money approximately 1.21 million.」
Suica's common-platform capabilities advanced, bringing the number of Suica cards issued to approximately 87.59 million, the number of Mobile Suica cards issued to approximately 15.23 million and the number of stores accepting Suica electronic money to approximately 1.21 million. - FY2022-Q1AdvancedAnnual report
「As a result of advancing Suica as a common platform, the number of Suica cards issued reached approximately 86.86 million and the number of Mobile Suica cards issued reached 14.70 million by the end of the first quarter.」
The number of Suica cards issued reached approximately 86.86 million, while the number of Mobile Suica cards issued reached 14.70 million. - FY2021AdvancedAnnual report
「For Suica electronic money, merchant acquisition continued, including expansion into cafés and supermarkets. The number of Suica cards issued reached approximately 85.90 million at the end of the fiscal year, and Mobile Suica membership reached 10 million in September 2020.」
The number of Suica cards issued reached approximately 85.90 million and Mobile Suica membership reached 10 million. Work also progressed on merchant acquisition, charging from Rakuten Points and regionally linked IC cards. - FY2021-Q3AdvancedAnnual report
「For Suica electronic money, merchant acquisition continued, including expansion into restaurants and supermarkets. The number of Suica cards issued reached approximately 85.00 million at the end of the third quarter, and Mobile Suica membership reached 10 million in September 2020. From October 2020, JRE POINT services were gradually expanded to approximately 300 stores, including Ecute. From December 2020, a service was launched to charge Suica using Rakuten Points.」
The number of Suica cards issued reached approximately 85.00 million and Mobile Suica membership reached 10 million. Suica's common-platform capabilities advanced through the expansion of JRE POINT to approximately 300 stores and the launch of charging from Rakuten Points to Suica. - FY2021-Q2AdvancedAnnual report
「The number of Suica cards issued reached approximately 84.22 million at the end of the second quarter. The number of Mobile Suica members exceeded 10 million in September 2020.」
The number of Suica cards issued increased from approximately 82.73 million at the end of the previous quarter to approximately 84.22 million, and the number of Mobile Suica members exceeded 10 million. - FY2021-Q1AdvancedAnnual report
「Established the MaaS and Suica Promotion Headquarters in June 2020 to advance Suica, MaaS and data marketing as an integrated strategy.」
An organization was established to advance Suica, MaaS and data marketing in an integrated manner, bringing the number of Suica cards issued to approximately 83.43 million. Preparations also progressed for integration with Rakuten Pay and regionally linked IC cards. - FY2020AdvancedAnnual report
「As a result, the number of Suica cards issued reached approximately 82.73 million and the number of JRE POINT members reached approximately 12.05 million at the end of the fiscal year.」
The number of Suica cards issued increased from approximately 75.87 million at the end of the previous fiscal year to approximately 82.73 million, while JRE POINT membership increased from approximately 9.98 million to approximately 12.05 million. Work also progressed on Shinkansen e-tickets, Welcome Suica and payment integrations. - FY2020-Q3AdvancedAnnual report
「As a result, the number of Suica cards issued reached approximately 81.39 million and the number of JRE POINT members reached approximately 11.75 million at the end of the third quarter.」
The number of Suica cards issued increased from approximately 79.50 million at the end of the previous quarter to approximately 81.39 million, while JRE POINT membership increased from approximately 10.70 million to approximately 11.75 million. Initiatives also progressed to develop a common platform, including Welcome Suica, digital currency and ticketless IC travel. - FY2020-Q2AdvancedAnnual report
「As a result, the number of Suica cards issued reached approximately 79.50 million and the number of JRE POINT members reached approximately 10.70 million at the end of the second quarter.」
The number of Suica cards issued increased from approximately 77.76 million at the end of the previous quarter to approximately 79.50 million, while JRE POINT membership increased from approximately 10.14 million to approximately 10.70 million. Preparations also progressed for the launch of Welcome Suica and new payment integrations. - FY2020-Q1AdvancedAnnual report
「As a result, the number of Suica cards issued reached approximately 77.76 million at the end of the first quarter. Initiatives also progressed toward the launch and regional expansion of the JR East-style MaaS service, which integrates search, reservations and payment.」
The number of Suica cards issued increased to approximately 77.76 million. Preparations also progressed to develop Suica as a common platform, including Welcome Suica, digital currency, ticketless IC travel and integration with Rakuten Pay. - FY2019AdvancedAnnual report
「Suica was developed as a common platform by linking it with various payment methods and applications, with the aim of enabling its use in every aspect of daily life. As a result, the number of Suica cards issued reached approximately 75.87 million at the end of the fiscal year.」
Work continued to develop Suica as a common platform, bringing the number of cards issued to approximately 75.87 million. New services, including Mizuho Suica and charging at Seven Bank ATMs, were also launched. - FY2019-Q3AdvancedAnnual report
「Suica was developed as a common platform by linking it with various payment methods and applications, with the aim of enabling its use in every aspect of daily life. As a result, the number of Suica cards issued reached approximately 74.14 million at the end of the third quarter.」
Suica was developed as a common platform, bringing the number of cards issued to approximately 74.14 million. Work also progressed on Mizuho Suica, charging at Seven Bank ATMs and the development of regionally linked IC cards. - FY2019-Q2AdvancedAnnual report
「Suica was developed as a common platform by linking it with various payment methods and applications, with the aim of enabling its use in every aspect of daily life. As a result, the number of Suica cards issued reached approximately 72.58 million at the end of the second quarter.」
Suica was developed as a common platform, bringing the number of cards issued to approximately 72.58 million. Preparations also progressed for the launch of Mizuho Suica, compatibility with Google Pay and the development of regionally linked IC cards. - FY2019-Q1AdvancedAnnual report
「Suica became compatible with the payment service Google Pay in May 2018, improving convenience on mobile devices. The number of Suica cards issued reached approximately 71.11 million at the end of the first quarter. Touch de Go! Shinkansen, a new service enabling Suica users to ride in non-reserved ordinary-class seats on sections including the Tokyo–Nasushiobara section of the Tohoku Shinkansen, was launched in April 2018. Preparations also progressed to launch a new IC ticketing service for the Shinkansen linked to the reservation website Eki-net and other services by the end of fiscal 2019.」
Suica became compatible with Google Pay, Touch de Go! Shinkansen was launched, the number of Suica cards issued reached approximately 71.11 million, and preparations progressed to launch a new IC ticketing service by the end of fiscal 2019. - FY2018AdvancedAnnual report
「From April 2017, the number of stations where Suica could be used was expanded on the Shinonoi Line, Chuo Main Line and Ban-etsu West Line. The number of Suica cards issued reached approximately 69.42 million at the end of the fiscal year. Preparations also progressed to launch the new Touch de Go! Shinkansen service in April 2018, enabling Suica users to ride in non-reserved ordinary-class seats on sections including the Tokyo–Nasushiobara section of the Tohoku Shinkansen.」
The number of Suica cards issued reached approximately 69.42 million, and preparations progressed to expand the number of stations where Suica could be used and launch Touch de Go! Shinkansen. The number of stores accepting Suica electronic money also reached approximately 470,000. - FY2018-Q3AdvancedAnnual report
「From April 2017, the number of stations where Suica could be used was expanded on the Shinonoi Line, Chuo Main Line and Ban-etsu West Line. The number of Suica cards issued reached approximately 68.01 million at the end of the third quarter. Preparations also progressed to launch the new Touch de Go! Shinkansen service in April 2018, enabling Suica users to ride in non-reserved ordinary-class seats on the Tohoku Shinkansen between Tokyo and Nasushiobara and on other sections.」
The number of Suica cards issued reached approximately 68.01 million, and the number of stations where Suica could be used was expanded. Preparations also progressed for the launch of Touch de Go! Shinkansen in April 2018. - FY2018-Q2AdvancedAnnual report
「The number of stores accepting Suica electronic money reached approximately 420,000 at the end of the second quarter. Preparations also progressed to integrate Suica Points into the group-wide JRE POINT program in December 2017.」
The number of stores accepting Suica electronic money reached approximately 420,000, and preparations continued to integrate Suica Points into JRE POINT. - FY2018-Q1AdvancedAnnual report
「From April 2017, the number of stations where Suica could be used was expanded on the Shinonoi Line, Chuo Main Line and Ban-etsu West Line. The number of Suica cards issued reached approximately 65.43 million at the end of the first quarter.」
The number of stations where Suica could be used was expanded, bringing the number of cards issued to approximately 65.43 million. The number of stores accepting Suica electronic money increased to approximately 400,000, and preparations continued to integrate Suica Points into the JRE POINT program. - FY2017AdvancedAnnual report
「Suica became compatible with the payment service Apple Pay in October 2016, enabling use with the iPhone 7 and other devices. The number of Suica cards issued reached approximately 63.98 million at the end of the fiscal year.」
Suica became compatible with Apple Pay, and the number of Suica cards issued increased to approximately 63.98 million. - FY2017-Q3AdvancedAnnual report
「For Suica, enabled use through the iPhone 7 and other devices on the “Apple Pay” payment service from October 2016. The number of Suica cards issued reached approximately 62.72 million at the end of the third quarter of the current consolidated fiscal year. Also proceeded with preparations to expand the number of stations accepting Suica from April 2017.」
Suica became available on Apple Pay, bringing the number of Suica cards issued to approximately 62.72 million. Preparations also continued to expand the number of stations where Suica can be used. - FY2017-Q2AdvancedAnnual report
「As a result, the number of stores and other locations accepting Suica electronic money reached approximately 360,000 at the end of the second quarter of the current consolidated fiscal year.」
Expanded the number of stores accepting Suica electronic money to approximately 360,000. In addition, the number of Suica cards issued reached approximately 61.44 million, and preparations for Apple Pay compatibility were advanced. - FY2017-Q1AdvancedAnnual report
「For Suica, pursued further usage promotion measures, including the “Mobile Suica 10th Anniversary Campaign.” The number of Suica cards issued reached approximately 60.46 million at the end of the first quarter of the current consolidated fiscal year.」
Continued measures to promote Mobile Suica usage, with the number of Suica cards issued reaching approximately 60.46 million. - FY2016First statedAnnual report
「The number of Suica cards issued reached approximately 59.23 million at the end of the consolidated fiscal year under review.」
Expanding the interoperable use of transport IC cards, Mobile Suica, electronic money merchants and information services delivered through the app.