Improving customer satisfaction through better customer service and proposals to existing customers
First written in FY2018-Q3. 12 of 20 entries say "Advanced", first in FY2018. Latest entry: 2026-08-04.
23 other companies' latest entry also says "Advanced".
- 2026-08-04AdvancedResults
「設備導入ホテルは累計4,249施設、総導入室数は117,317室となり、2026年６月の月間想定体感者数も240万人に達しました。」
ホテル導入施設・客室数・体感者数が前回開示から増加した。 - FY2026-H1AdvancedAnnual report
「In the accommodation market, the number of facilities introducing ReFa Room, which adds beauty experiences as a value proposition, continued to increase steadily. The cumulative number of hotels with installations, including individual-product installations, reached 4,137, with 110,356 rooms in total, and the estimated number of people experiencing the products in March 2026 reached 2.3 million for the month.」
The introduction of ReFa products at hotels expanded to a cumulative 4,137 facilities and 110,356 rooms, with 2.3 million people estimated to experience the products each month, expanding customer touchpoints that connect stays at accommodation facilities with purchases through e-commerce and stores. - FY2025AdvancedAnnual report
「The ReFa Room initiative also continued to grow as accommodation facilities remained busy. The cumulative number of hotels with installations, including individual-product installations, reached 3,840, with 84,700 rooms in total, and the estimated number of people experiencing the products in September 2025 exceeded 1.74 million per month. The steady growth in the number of hotels introducing the ReFa brand has led to more guests purchasing products through e-commerce and stores after experiencing them during their stay, as well as an increase in reviews from those customers, contributing to higher sales across all markets.」
The introduction of ReFa products at hotels expanded to a cumulative 3,840 facilities and 84,700 rooms, with more than 1.74 million people estimated to experience the products in September 2025, linking stays at accommodation facilities to purchases through e-commerce and stores. - FY2024AdvancedAnnual report
「The ReFa Room initiative also continued to perform steadily as the number of international visitors to Japan increased. The cumulative number of hotels with installations, including individual-product installations, reached 2,600, with 45,500 rooms in total, and the estimated number of people experiencing the products in September 2024 exceeded 930,000.」
The introduction of ReFa products at hotels expanded from 1,500 facilities and 21,900 rooms in the previous fiscal year to 2,600 facilities and 45,500 rooms, while the estimated monthly number of people experiencing the products exceeded 930,000. - FY2024-Q2AdvancedAnnual report
「The ReFa Room initiative also continued to perform steadily as tourist numbers increased. The cumulative number of hotels with installations, including individual-product installations, reached 2,000, with 33,000 rooms in total, and the number of people experiencing the products in March exceeded 680,000.」
The introduction of ReFa products at hotels expanded to a cumulative 2,000 facilities and 33,000 rooms, with more than 680,000 people experiencing the products in March. This represents progress from the previously disclosed figures of 1,750 facilities, 26,000 rooms and more than 530,000 people. - FY2024-Q1AdvancedAnnual report
「The ReFa Room initiative also continued to perform steadily. The cumulative number of hotels with installations, including individual-product installations, reached 1,750, with 26,000 rooms in total, and the number of people experiencing the products in December exceeded 530,000.」
The introduction of ReFa products at accommodation facilities expanded to a cumulative 1,750 facilities and 26,000 rooms, with more than 530,000 people experiencing the products in December. - FY2023AdvancedAnnual report
「The ReFa Room initiative also continued to perform steadily. The cumulative number of hotels with installations, including individual-product installations, reached 1,500, with 21,900 rooms in total, and the number of people experiencing the products in September exceeded 450,000.」
The introduction of products at accommodation facilities expanded to a cumulative 1,500 facilities and 21,900 rooms, with more than 450,000 people experiencing the products in September. - FY2023-Q3AdvancedAnnual report
「As a result, the estimated annual number of people experiencing ReFa products reached approximately 4.5 million, or a monthly average of 378,000, creating a significant promotional effect.」
The Company expanded the installation of ReFa products at accommodation facilities and elsewhere to 1,300 facilities and 18,368 rooms in total, with an estimated annual 4.5 million people experiencing the products. - FY2023-Q2AdvancedAnnual report
「More hotels are adopting ReFa HEART BRUSH as a lodging gift, and the Company has received feedback that it is helping improve guest satisfaction and occupancy rates.」
Through the introduction of products at hotels, the Company is expanding proposals to customers that help improve guest satisfaction and occupancy rates at accommodation facilities. - FY2022AdvancedAnnual report
「The transition to online staff training made it possible to provide support aligned with salon schedules and staff shifts, and has also been well received by salon operators seeking to reduce overtime as part of work-style reforms.」
The Company expanded support for salons to online training and added a system for providing customer-service and sales support aligned with store schedules. - FY2021-Q3RestatedAnnual report
「The Company also improved the quality of store operations and customer service, sought to increase the range of products sold by expanding sales of hygiene products, and continued working to improve customer satisfaction.」
The Company continued to improve customer satisfaction by improving the quality of store operations and customer service and expanding sales of hygiene products. - FY2021-Q2RestatedAnnual report
「The Company also improved the quality of store operations and customer service, sought to increase the range of products sold by expanding sales of hygiene products, and continued working to improve customer satisfaction.」
In addition to improving the quality of store operations and customer service, the Company continued initiatives to improve customer satisfaction by expanding sales of hygiene products. - FY2021-Q1RestatedAnnual report
「The Company also improved the quality of store operations and customer service, sought to increase the range of products sold by expanding sales of hygiene products, and worked to improve customer satisfaction.」
The Company continued to improve the quality of store operations and customer service and expand the range of products sold by increasing sales of hygiene products. - FY2020-Q3RestatedAnnual report
「In the mass-retail market, the Company strengthened the display of its e-commerce sites at some consumer electronics retailers and improved the operation and customer service of existing stores, seeking to improve customer satisfaction and increase store sales.」
The Company continued to improve customer satisfaction by strengthening e-commerce-site displays and improving the operation and customer service of consumer electronics retailers. - FY2020-Q2RestatedAnnual report
「In the mass-retail market, the Company renewed fixtures at some consumer electronics retailers and improved the operation and customer service of existing stores, seeking to improve customer satisfaction and increase store sales.」
The Company continued to improve customer satisfaction by renewing fixtures and improving the operation and customer service of consumer electronics retailers. - FY2020-Q1RestatedAnnual report
「The Company also renewed fixtures at some consumer electronics retailers and improved the operation and customer service of existing stores, seeking to improve customer satisfaction and increase store sales.」
The Company continued to improve customer satisfaction and store sales by renewing fixtures and improving the operation and customer service of consumer electronics retailers. - FY2019-Q2RestatedAnnual report
「The Company also renewed fixtures at some consumer electronics retailers and improved the operation and customer service of existing stores, seeking to improve customer satisfaction and increase store sales. In catalog sales and television shopping, it also focused on securing a large number of print and broadcast advertising slots.」
The Company continued to renew fixtures and improve customer service at consumer electronics retailers, while securing advertising slots for catalogs and television shopping. - FY2019-Q1AdvancedAnnual report
「The Company also renewed fixtures at some consumer electronics retailers and improved the operation and customer service of existing stores, seeking to improve customer satisfaction and increase store sales.」
The Company renewed fixtures at consumer electronics retailers and improved the operation and customer service of existing stores, seeking to improve customer satisfaction and store sales. - FY2018AdvancedAnnual report
「The Company opened the Sapporo branch in October 2017 and the Kanazawa branch in April 2018, and continued to provide community-based services aimed at improving customer satisfaction. It also held 238 salon business meetings nationwide and focused on increasing sales by proposing new businesses to existing customers.」
The Company established 2 regional locations and held 238 salon business meetings nationwide, putting proposals to existing customers and the expansion of customer touchpoints into practice. - FY2018-Q3First statedAnnual report
「The Company also improved the operation of existing stores and customer service, increasing customer satisfaction and store sales. In catalog sales and television shopping, it also focused on securing a large number of print and broadcast advertising slots.」
The Company is expanding customer touchpoints by improving the operation and customer service of existing stores, securing print and broadcast advertising slots, and proposing new businesses to existing customers.