Disclosure of the HRMOS business churn rate
First written in FY2022-Q1. 11 of 16 entries say "Restated". Latest entry: 2026-09-10.
2 other companies' latest entry also says "Mitigated".
- FY2026-H1ReframedAnnual report
「For the KPIs of the HRMOS series in aggregate (Note 6), ARR (Note 7) was ¥8,955 million, up 181.4% from the end of the same period of the previous year, the number of companies using the services (Note 8) was 9,974, up 362.0%, and ARPU (Note 9) was ¥74,824, down 39.1%. Churn rate, calculated as a 12-month average (Note 10), was 0.45%.」
The scope of HRMOS KPI disclosure, including churn rate, expanded from the combined three services of HRMOS Recruiting, HRMOS Talent Management, and BizReach for internal use to the combined seven services, including attendance management, expenses, payroll and labor management, and sonar ATS by HRMOS. - FY2025RestatedAnnual report
「HRMOS business metrics (churn rate): HRMOS Recruiting, HRMOS Talent Management, and BizReach for internal use by HRMOS」
The company continues to disclose KPIs for ARR, churn rate, the number of companies using the service, and ARPU covering HRMOS Recruiting, HRMOS Talent Management, and BizReach for internal use by HRMOS. - FY2025-H1RestatedAnnual report
「For the combined KPIs of HRMOS Recruiting and HRMOS Talent Management, ARR (Note 5) was ¥3,182 million, up 30.5% year on year; the number of companies using the services (Note 6) was 2,159, up 23.8%; and ARPU (Note 7) was ¥122,852, up 5.4%. The 12-month average churn rate (Note 8) was 0.56%.」
The company discloses ARR, churn rate, the number of companies using the service, and ARPU as ongoing management metrics for the HRMOS business. - FY2024-Q3RestatedAnnual report
「For the combined KPIs of HRMOS Recruiting and HRMOS Talent Management, ARR (Note 5) was ¥2,627 million, up 29.9% from the end of the same period of the previous year; the number of companies using the service (Note 6) was 1,849, up 25.4%; ARPU (Note 7) was ¥118,417, up 3.6%; and the 12-month average churn rate (Note 8) was 0.60%.」
The company discloses ARR, churn rate, the number of companies using the service, and ARPU as ongoing management metrics for the HRMOS business. - FY2024-Q2RestatedAnnual report
「For the combined KPIs of HRMOS Recruiting and HRMOS Talent Management, ARR (Note 5) was ¥2,439 million, up 30.0% year on year; the number of companies using the services (Note 6) was 1,744, up 26.5%; and ARPU (Note 7) was ¥116,570, up 2.8%. The 12-month average churn rate (Note 8) was 0.57%.」
The company discloses ARR, churn rate, the number of companies using the service, and ARPU as ongoing management metrics for the HRMOS business. - FY2024-Q1RestatedAnnual report
「For the combined KPIs of HRMOS Recruiting and HRMOS Talent Management, ARR (Note 5) was ¥2,273 million, up 28.8% from the end of the same period of the previous year; the number of companies using the service (Note 6) was 1,631, up 27.4%; ARPU (Note 7) was ¥116,155, up 1.1%; and the 12-month average churn rate (Note 8) was 0.56%.」
The company discloses ARR, churn rate, the number of companies using the service, and ARPU as ongoing management metrics for the HRMOS business. - FY2023RestatedAnnual report
「In the HRMOS business, the company manages the combined ARR (Note 1), churn rate (Note 2), number of companies using the service (Note 3), and ARPU (Note 4) of HRMOS Recruiting and HRMOS Talent Management as internal metrics.」
The company discloses ARR, churn rate, the number of companies using the service, and ARPU as ongoing management metrics for the HRMOS business. - FY2023-Q3RestatedAnnual report
「For the combined KPIs of HRMOS Recruiting and HRMOS Talent Management, ARR (Note 5) was ¥2,023 million, up 31.6% from the end of the same period of the previous year; the number of companies using the service (Note 6) was 1,475, up 30.9%; ARPU (Note 7) was ¥114,306, up 0.6%; and the 12-month average churn rate (Note 8) was 0.50%.」
The company continues to disclose ARR, churn rate, the number of companies using the service, and ARPU as KPIs for the HRMOS business. - FY2023-Q1RestatedAnnual report
「ARR (Note 5) was ¥1,764 million, up 31.0% year on year; the number of companies using the service (Note 6) was 1,280, up 29.4%; and ARPU (Note 7) was ¥114,886, up 1.2%. The 12-month average churn rate (Note 8) was 0.52%.」
The company continues to disclose ARR, churn rate, the number of companies using the service, and ARPU as KPIs for the HRMOS business. - FY2022RestatedAnnual report
「The HRMOS business manages ARR, churn rate, the number of companies using the service, and ARPU as internal metrics.」
The company continues to disclose ARR, churn rate, the number of companies using the service, and ARPU for HRMOS as ongoing business management metrics. - FY2022-Q3RestatedAnnual report
「HRMOS business ARR (Note 5) increased 27.7% year on year to ¥1,537 million, the number of companies using the service (Note 6) increased 25.6% to 1,127, and ARPU (Note 7) increased 1.6% to ¥113,651. The 12-month average churn rate (Note 8) was 0.66%.」
In addition to ARR, the number of companies using the service, and ARPU, the company continues to disclose the 12-month average churn rate. - FY2022-Q2RestatedAnnual report
「ARR for the HRMOS business (Note 5) was ¥1,427 million, up 26.1% from the end of the same period of the previous year; the number of companies using the service (Note 6) was 1,050, up 23.7%; ARPU (Note 7) was ¥113,290, up 1.9%; and the 12-month average churn rate (Note 8) was 0.79%.」
In addition to ARR, the number of companies using the service, and ARPU, the company continues to disclose the 12-month average churn rate. - FY2022-Q1First statedAnnual report
「ARR (Note 5) increased 23.2% year on year to ¥1,347 million, the number of companies using the service (Note 6) increased 18.7% to 989, and ARPU (Note 7) increased 3.8% to ¥113,503. The 12-month average churn rate (Note 8) was 0.96%.」
For the HRMOS business, the company disclosed for the first time that the 12-month average churn rate was 0.96%, in addition to ARR, the number of companies using the service, and ARPU.