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Thinca (149A) · InitiativeRestated

Strengthening customer success, upselling, and churn prevention

First written in FY2023. 2 of 6 entries say "Advanced", first in FY2024. Latest entry: 2026-08-13.

6entries
3years
2from disclosures
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How it moved
ProgressHeldSoftenedWorseFirst statedFY2023AdvancedFY2024RestatedFY2025 – FY2026-H12024: 120242025: 120252026: 42026
Same theme, other companies
Subscription/Recurring Revenue Base and KPI ManagementA theme 113 companies write about · 2 as a headwind · 152 as a tailwind

65 other companies' latest entry also says "Advanced".

Ridges = years it wrote progress, valleys = years it wrote worse. Most hopeful companies at the back. Drag to turn, scroll to zoom, right-drag to pan. On a phone, two fingers turn and pinch to zoom; one finger scrolls the page.
Showing 14 of the 113 companies compared. The sentences above are computed from all 113.
Full recordFilings, disclosures and news, newest first
  1. 2026-08-13AdvancedEarnings presentation

    「The Company will continue releasing AI functions and raise customer spend, or ARPU, by offering them as paid options.」

    The Company has given concrete form to offering AI functions as paid options and increasing ARPU as an upselling measure for existing customers.
  2. FY2026-H1RestatedAnnual report

    「We have also worked to increase revenue per customer, or ARPA, through upselling and cross-selling to existing customers and by reviewing our pricing structure as the functions used are expanded.」

    Continues the policy of increasing ARPA by upselling, cross-selling and reviewing the pricing structure. No specific ARPA figure is provided in the interim report.
  3. 2026-05-14Cited as achievedEarnings presentation

    「ARPU increased 7.9% to ¥38,196 due to upselling to existing customers.」

    The Company cites an increase in ARPU as a result of upselling to existing customers.
  4. FY2025RestatedAnnual report

    「We have become increasingly aware of the need to strengthen upselling going forward in order to provide greater value to KAIKURA users.」

    Continues to identify promoting usage, upselling, efficient customer support, higher satisfaction and churn prevention as ongoing priorities after strengthening the customer success group.
  5. FY2024AdvancedAnnual report

    「Accordingly, during the fiscal year, we strengthened the customer success group to promote ongoing use of KAIKURA by KAIKURA users and build good long-term relationships.」

    Discloses that the customer success group was strengthened and states that further focus will be placed on upselling and more efficient customer support.
  6. FY2023First statedAnnual report

    「We will focus on additional sales of optional services while seeking to improve customer satisfaction, turn customers into advocates of our services and prevent cancellations.」

    Aims to increase continued use and customer lifetime value through onboarding, user follow-up, promoting usage and optional service sales.
Moved together

"New Industry Development, Sales Alliances and Collaboration with NTT Group" moved the same way as this thread, in the same document, in 2 of its 6 moves.

22222★12345
  1. ★This thread
  2. 1New Industry Development, Sales Alliances and Collaboration with NTT Group2×
  3. 2Integrating Multiple Communication Channels and Strengthening Product Functionality2×
  4. 3Visualization of Conversation Data and Generative AI Summarization Functionality2×
  5. 4Expansion of Customer Companies and Deployment Sites and Improvement in ARPA2×
  6. 5Talent Acquisition, Training and Flexible Work Arrangements2×

★ is this thread; numbers match the list above. The number on a line is how many documents both moved the same way in; lines between the other threads count the documents they moved together in too. Threads that move together often sit closer.

When this could move next
No upcoming earnings preview for Thinca yet. It last moved in the Earnings presentation of 2026-08-13: "Advanced".
News
No news is linked to this thread yet. When an article touches it, it will appear here by date.
Strengthening customer success, upselling, and churn prevention | Thinca Co.,Ltd. (149A) | Komori