Integrating Multiple Communication Channels and Strengthening Product Functionality
First written in FY2023. 8 of 10 entries say "Advanced", first in FY2024. Latest entry: 2026-08-13.
3 other companies' latest entry also says "Advanced".
- FY2025AdvancedAnnual report
「During the fiscal year, we promoted the expansion of AI-enabled functions, including strengthening functions for preventing complaints and customer harassment, an AI automatic summarization function, a conversation quality assessment function, an AI automatic inbound and outbound call tagging function and a major update to the AI emotion-labeling function.」
Expanded AI-enabled functions based on multiple-channel integration, including automatic summarization, conversation quality assessment, automatic tagging, emotion labeling and customer-harassment prevention. - FY2025-H1RestatedAnnual report
「Cash used in investing activities was ¥23,402 thousand, compared with ¥37,393 thousand used in the same period of the previous year. This mainly reflected ¥20,505 thousand for the acquisition of intangible assets associated with core system development and ¥2,920 thousand for the acquisition of property, plant and equipment.」
Continues investment in service and system development, including the acquisition of intangible assets associated with core system development. There was no material change in the policy of strengthening the product offering. - FY2024AdvancedAnnual report
「During the fiscal year, we released the AI Task Extraction function, which automatically organizes tasks and follow-up items arising during calls, and the Alert Words function, which is useful for preventing customer harassment.」
Expanded the product offering by adding generative-AI task extraction and alert-word functions to the existing integration of multiple channels. - FY2023First statedAnnual report
「We are confident that building services that integrate and organize various forms of communication will continue to be a source of our competitive strength.」
Policy of continuing development investment in call recording, speech-to-text conversion, SMS, video calls, mobile call recording and email integration.