Visualization of Conversation Data and Generative AI Summarization Functionality
First written in FY2023. 5 of 8 entries say "Advanced", first in FY2024. Latest entry: 2026-08-13.
74 other companies' latest entry also says "Advanced".
- 2026-08-13AdvancedEarnings presentation
「Kaikura, which has strengths in conversational data, begins offering AI services as paid options.」
The Company has begun offering AI services based on conversational data as paid options. - FY2026-H1RaisedAnnual report
「The funds raised through this third-party allotment are planned to be used for developing and enhancing generative-AI-related functions for KAIKURA, the communication platform operated by the company. Specifically, the funds are planned to cover the planning and design, system development, verification and testing, data preparation to improve accuracy and operational improvements required to implement generative-AI services such as AI telephony and AI chat in KAIKURA, with the aim of automating and improving the efficiency of customer service operations and raising response quality.」
Plans to expand use from conversation summarization and emotion labeling to implementing generative-AI services such as AI telephony and AI chat. Planned spending is from July 2026 through December 2026; completion of implementation is not stated. - FY2025AdvancedAnnual report
「During the fiscal year, we began developing and providing functions including the Complaint and Customer Harassment Assessment Function, the AI Automatic Summarization Function, the Conversation Quality Assessment Function and the AI Automatic Inbound and Outbound Call Tagging Function, while significantly enhancing the AI Emotion Labeling Function.」
Expanded AI-based use of conversation data from conventional summarization and emotion labeling to complaint and customer-harassment assessment, conversation quality assessment and inbound/outbound call tagging. - FY2024AdvancedAnnual report
「During the fiscal year, we released the AI Task Extraction function, which uses generative AI to automatically organize various tasks and follow-up items arising during calls, and the Alert Words function, which is useful for preventing customer harassment in customer service operations.」
Expanded the use of generative AI from the previous year’s summarization and emotion-labeling functions to automatically extracting tasks and follow-up items during calls. - FY2023AchievedAnnual report
「We released the “KAIKURA GPT Summary Function,” which summarizes recorded conversations in KAIKURA and enables emotions expressed in conversations to be labeled.」
In FY2023, the company expanded statistical information and began providing conversation-data visualization, GPT-based summarization and emotion labeling.