Development of AI/DX Solutions
First written in FY2022-Q3. 12 of 13 entries say "Advanced", first in FY2022. Latest entry: 2026-10-13.
23 other companies' latest entry also says "Advanced".
- 2026-10-13AdvancedEarnings
「We advanced the development and domestic rollout of solutions leveraging technologies and expertise including Radiant's AI-enabled CX automation platform, KeyAI.」
AI and digital solution development has expanded to the development and domestic rollout of solutions leveraging Radiant's AI-enabled CX automation platform. - FY2026AdvancedAnnual report
「As a new solution, the company has begun selling Omnia LINK auto-score, a customer service quality evaluation system for contact centers. The system fully automates interaction scoring and the preparation of evaluation comments using generative AI, significantly improving the operational efficiency of contact center managers.」
Omnia LINK auto-score, a customer service quality evaluation system using generative AI, progressed from the announcement stage to the sales launch stage. - FY2026-H1AdvancedAnnual report
「The company is also focusing on increasing the value added by Omnia LINK and announced during the current interim consolidated accounting period that it would add an automatic interaction evaluation function to Omnia LINK, using generative AI to reduce the time required to evaluate customer service quality to zero.」
Regarding the development of AI and digital transformation solutions, the company announced the addition to Omnia LINK of an automatic interaction evaluation function that uses generative AI to reduce the time required to evaluate customer service quality to zero. - FY2025AdvancedAnnual report
「In April 2025, the company released Omnia LINK PILOTe, a CRM specialized for the non-life insurance industry that addresses the 2025 property and casualty insurance issue.」
Omnia LINK's technology and product offering expanded from contact center applications to an operations management CRM for the non-life insurance industry. - FY2024AdvancedAnnual report
「In April 2024, the company began selling Omnia LINK ANYPUT, which applies Omnia LINK technology to enable smartphone use.」
The company adapted Omnia LINK technology into a smartphone-compatible business collaboration tool and began selling a new product that connects contact centers with field operations such as logistics. It also reported its selection as a DX High-Impact Company 2024 and its response to generative AI. - FY2023-Q3AdvancedAnnual report
「Against this backdrop, the company released UnisonConnect, a communication platform that enables all in-person contract-related activities, including business meetings, identity verification and contracting, to be completed online. Particularly in regional areas, the number of in-person stores is expected to decline significantly, and the shift from in-person to online services is expected to accelerate further. By using this platform, the company aims to promote the transition online for end users who have difficulty using digital technology, while maintaining service quality equivalent to that of in-person services.」
The company released UnisonConnect, a new communication platform that enables business meetings, identity verification and contracting to be completed entirely online. - FY2023-Q1AdvancedAnnual report
「Through this business combination, the company expects to incorporate the target company's development capabilities and personnel into the group, create synergies through mutual complementarity with Digital Lab Nagasaki, and enable the advancement of its contact center and BPO business. The company believes this will contribute to regional development through the use of digital technology and maximize the corporate value of the group.」
The business combination to incorporate ドゥアイネット's development capabilities and personnel marked concrete progress toward advancing the BPO business through collaboration with Digital Lab Nagasaki. - FY2022AdvancedAnnual report
「As part of the development of new solutions, the company is currently conducting research and development on a CX platform and, jointly with Shiga University, a voice-impression evaluation system.」
The company has specified AI and digital transformation development themes, including a CX platform, a voice-impression evaluation system, and video and audio sharing technology. Omnia LINK was also certified as a DX-certified business operator in April 2022. - FY2022-Q3First statedAnnual report
「Development of AI and digital transformation solutions (development of new services that address customers' management challenges through digital technology)」
The use of funds raised through the public offering includes capital expenditures, working capital and the development of new services.