Expansion of Contact Center Site and Booth Capacity
First written in FY2022-Q3. 8 of 13 entries say "Advanced", first in FY2022. Latest entry: FY2026-H1.
0 other companies' latest entry also says "Other".
- FY2026-H1Reduction through optimization of the number of sites and boothsAnnual report
「In addition, at the end of the interim period, the number of operating booths was 6,660 at 16 sites nationwide.」
Following the optimization of total seating capacity and completion of the restructuring under the short-term plan, the operating structure consisted of 16 sites and 6,660 booths nationwide. Both the number of sites and booths decreased from 18 sites and 7,017 booths nationwide at the end of the previous fiscal year. - FY2025AdvancedAnnual report
「In addition, at the end of the consolidated fiscal year, the number of operating booths was 7,017 at 18 sites nationwide.」
The operating structure changed from 17 sites and 7,024 booths nationwide to 18 sites and 7,017 booths, with the number of sites increasing. - FY2025-H1AdvancedAnnual report
「As of the end of November 2024, the number of operating booths was 7,073 at 17 sites nationwide.」
The operating scale increased by 49 booths, from 17 sites and 7,024 booths nationwide at the end of the previous fiscal year to 17 sites and 7,073 booths nationwide. - FY2024AdvancedAnnual report
「To accommodate the increase in workload, the company opened the Sapporo No. 4 Center, its fourth site in the Sapporo area, in September 2023. It also expanded the floor space at the Fukuoka No. 2 Center. At the end of the consolidated fiscal year, the number of operating booths was 7,024 at 17 sites nationwide.」
The opening of the Sapporo No. 4 Center and the expansion of the Fukuoka No. 2 Center increased the operating scale to 17 sites and 7,024 booths nationwide. - FY2024-Q3RestatedAnnual report
「As of the end of February 2024, the number of operating booths was 6,820 at 17 sites nationwide,」
The operating scale was unchanged from the previous quarter at 17 sites and 6,820 booths nationwide, with no material change in site or booth capacity. - FY2024-Q2AdvancedAnnual report
「As of the end of November 2023, the number of operating booths was 6,820 at 17 sites nationwide, while the number of Omnia LINK licenses used in the contact center and BPO services was 2,598 and the utilization rate, defined as Omnia LINK's share of the PBX systems used in the contact center and BPO services, was 76.7%.」
The operating scale expanded from 16 sites and 6,556 booths nationwide in the previous quarter to 17 sites and 6,820 booths nationwide. - FY2024-Q1Temporary reduction due to consolidationAnnual report
「At the end of the quarter, the number of operating booths was 6,556 at 16 sites nationwide. Although this represented a decrease of 208 booths from the previous quarter, it was a temporary decline resulting from the consolidation of some sites in Sapporo following the opening of the Sapporo No. 4 Center on 1 September 2023. The number of booths was scheduled to begin increasing again as of September 2023.」
The number of booths temporarily decreased from 6,704 in the previous quarter to 6,556. The decline resulted from the consolidation of sites in Sapporo following the opening of the Sapporo No. 4 Center, with an increase again scheduled as of September 2023. - FY2023AdvancedAnnual report
「At the end of the consolidated fiscal year, the number of operating booths was 6,764 at 16 sites nationwide, and Omnia LINK's utilization rate in the contact center and BPO services, defined as its share of the PBX systems used in those services, was 80.4%.」
The company maintained 16 sites nationwide, while the number of booths increased from 6,704 to 6,764 and Omnia LINK's utilization rate reached 80.4%. - FY2023-Q3RestatedAnnual report
「At the end of the quarter, the number of operating booths was 6,704 at 16 sites nationwide, and Omnia LINK's utilization rate in the contact center and BPO services, defined as its share of the PBX systems used in those services, was 77.1%.」
The number of sites and booths was unchanged from the previous quarter at 16 sites and 6,704 booths nationwide, with no material change in capacity. Omnia LINK's utilization rate was 77.1%. - FY2023-Q2AdvancedAnnual report
「At the end of the quarter, the number of operating booths was 6,704 at 16 sites nationwide, and Omnia LINK's utilization rate in the contact center and BPO services, defined as its share of the PBX systems used in those services, was 76.8%.」
The company operated 16 sites and 6,704 booths nationwide, an increase of 10 booths from 6,694 in the previous quarter. Omnia LINK's utilization rate also reached 76.8%. - FY2023-Q1AdvancedAnnual report
「As of August 2022, the number of operating booths had reached 6,694 at 16 sites nationwide, while the number of Omnia LINK licenses used in the contact center and BPO services was 2,418 and the utilization rate, defined as Omnia LINK's share of the PBX systems used in the contact center and BPO services, was 72.2%.」
The operating scale as of August 2022 expanded to 16 sites and 6,694 booths nationwide from the previously reported 15 sites and 5,971 booths. - FY2022AdvancedAnnual report
「The Yokohama No. 4 Center opened on 1 July 2022. The additional capacity was 587 seats.」
The company reported the opening of the Yokohama No. 4 Center and an increase in capacity of 587 seats. - FY2022-Q3First statedAnnual report
「As a result of these initiatives, the number of operating booths during the cumulative third quarter of the consolidated fiscal year totaled 5,971 at 15 sites nationwide.」
The company reported an operating scale of 15 sites and 5,971 booths nationwide, and separately described plans for the Yokohama Center, with work scheduled to begin in April 2022 and be completed in July 2022, adding approximately 580 seats.