Launch of New Contact Center and BPO Operations

「In the contact center and BPO services business during the fiscal year under review, new projects were acquired and existing projects expanded in the smart life sector, a priority area comprising the financial services, information and telecommunications, and retail and distribution industries. In the financial services industry, in addition to customer support projects driven by growing demand for asset management, the company captured demand for compliance with regulatory changes, including the new lease accounting standard. In the information and telecommunications industry, projects such as identity verification screening and help desks expanded against the backdrop of the spread of digital services, including generative AI. In the retail and distribution industry, projects involving beauty and healthcare-related products remained solid. However, revenue declined slightly year on year due to the impact of reduced workloads in certain public-sector projects.」

「ビーウィズ launches an "Insurance Agency BPO Service"」

「However, this was insufficient to offset the reduction in workload in certain public-sector projects that had continued from the previous fiscal year, resulting in lower revenue year on year.」

「However, revenue declined as 3 factors overlapped: a decrease caused by reduced workloads in certain public-sector projects, a reactionary decline following a temporary increase in workload in the power industry, and a reactionary decline following the completion of projects such as COVID-19 vaccination reception centers.」

「During the interim period of the fiscal year under review, revenue declined by ¥948 million year on year, mainly due to delays in new orders for contact center and BPO services, a reactionary decline in ongoing projects in the utilities industry, and a decrease in public-sector projects. Although new projects were acquired and existing operations expanded in the priority financial services industry, these results were insufficient to offset the decline described above.」

「The contact center and BPO services business continued to expand by proposing new forms of contact centers while benefiting from changes in the market environment in the financial services industry, one of our priority strategic groups. These changes included acquiring projects prompted by the transition from NISA to the new NISA and consolidating customer service operations into contact centers following the consolidation and closure of stores.」

「During the nine-month period of the fiscal year under review, revenue increased by ¥3,033 million year on year, mainly due to the expansion of contact center and BPO services. Although new projects were acquired and existing operations expanded in the financial services industry, a priority area, progress against the plan for the second half was delayed due to a decline in spot projects, primarily COVID-19-related projects, and the ongoing replacement of certain low-profitability projects.」

「During the six-month period of the fiscal year under review, revenue increased by ¥2,735 million year on year, mainly due to the expansion of contact center and BPO services. In particular, new projects acquired and existing operations expanded in the financial services industry, a priority area, while growth in other utilities and public-sector projects also drove the increase in revenue.」

「During the quarter, revenue increased by ¥1,607 million year on year, mainly due to the expansion of existing contact center and BPO service projects.」

「In response to growing demand in our priority strategic groups—utilities, financial services, retail and distribution, and information and telecommunications—we provided highly specialized proposals through an integrated sales and operations organization and continued to win orders from these industries.」

「During the third quarter of the fiscal year under review, revenue was ¥9,084.061 million, an increase of ¥822.510 million year on year, due to an increase in inquiries caused by surging fuel costs in the utilities industry and the acquisition of new orders for ongoing operations in the gaming industry within the contact center and BPO services business.」

「During the six-month period of the fiscal year under review, an increase in new orders for ongoing contact center and BPO service operations resulted in revenue of ¥16,603.482 million, an increase of ¥813.444 million year on year.」

「During the quarter, revenue increased year on year as the number of ongoing contact center and BPO service operations newly won increased.」

「We have steadily increased the number of contracted projects by enhancing each employee’s expertise in customers’ industries and improving our ability to plan services required by each industry, make proposals, and deliver quality.」

「During the nine-month period of the fiscal year under review, multiple newly won contact center and BPO service operations commenced, and revenue remained solid.」