Improving passenger convenience through the web, Wi-Fi and IC cards
First written in FY2018. 16 of 18 entries say "Advanced", first in FY2019-Q1. Latest entry: FY2026.
No other company in this theme has enough history to compare yet.
- FY2026AdvancedAnnual report
「In addition, we installed safety-monitoring support equipment using image-recognition technology to detect approaching passengers and other conditions on 4-car 315 series trainsets equipped with cameras on the sides of the cars, and began one-person operation. We also advanced initiatives including expansion of the TOICA service area, launch of mobile IC services, launch of ticketless boarding for Hida, introduction of QR code payments between Tenryukyo and Miyaki stations on the Iida Line, and introduction of the “Passenger Support Service” between Numazu and Okitsu stations on the Tokaido Main Line.」
We expanded digital and contactless services on conventional lines, including expansion of the TOICA service area, mobile IC services, ticketless boarding for Hida, and QR code payments on the Iida Line. - FY2024AdvancedAnnual report
「In addition, we will advance preparations to expand the TOICA service area in 2025.」
For TOICA, we specified preparations to expand the service area in 2025. - FY2024-Q3AdvancedAnnual report
「Regarding sales initiatives, to encourage more passengers to use Express Reservation and Smart EX, we launched services including “EX Travel Pack,” “EX Travel Destination Reservation,” “EX Points” and reservations one year in advance.」
We launched digital passenger services covering travel products, sightseeing and hotel reservations, points, and reservations one year in advance through the reservation and payment website, expanding convenience. - FY2024-Q1AdvancedAnnual report
「Regarding sales initiatives, to encourage more passengers to use Express Reservation and Smart EX, we advanced preparations for the autumn launch of services including “EX Travel Pack” and “EX Travel Destination Reservation.”」
For online reservation services, we advanced preparations for the autumn launch of “EX Travel Pack” and “EX Travel Destination Reservation,” combining changes and reservations for travel products with payment. - FY2023-Q3AdvancedAnnual report
「We steadily advanced preparations for the launch of the new “EX-MaaS (provisional name)” service planned for this autumn, which will enable seamless reservation and payment for an entire trip, including the Shinkansen, hotels and sightseeing plans, and enhanced travel-purpose content on the “EX Travel Content Portal,” a portal website linking the Express Reservation and Smart EX screens to various content, including hotels along the railway lines.」
We continued preparations for the launch of EX-MaaS and enhanced the travel content on the portal website serving as its precursor. - FY2023-Q2AdvancedAnnual report
「We steadily advanced preparations for the launch of the new “EX-MaaS (provisional name)” service planned for autumn 2023, which will enable seamless reservation and payment for an entire trip, including the Shinkansen, hotels and sightseeing plans, and enhanced travel-purpose content on the “EX Travel Content Portal,” a portal website linking the Express Reservation and Smart EX screens to various content, including hotels along the railway lines.」
We continued preparations for the launch of EX-MaaS and expanded the travel content on the portal website serving as its precursor. - FY2023-Q1AdvancedAnnual report
「We steadily advanced preparations for the launch of the new “EX-MaaS (provisional name)” service planned for summer 2023, which will enable seamless reservation and payment for an entire trip, including the Shinkansen, hotels and sightseeing plans, and enhanced travel-purpose content on the “EX Travel Content Portal,” a portal website linking the Express Reservation and Smart EX screens to various content, including hotels along the railway lines.」
We advanced preparations for the launch of EX-MaaS and enhanced the travel content on the portal website serving as its precursor. - FY2022-Q3AdvancedAnnual report
「Ahead of the launch of the new “EX-MaaS (provisional name)” service planned for summer 2023, which will enable seamless reservation and payment for an entire trip, including the Shinkansen, hotels and sightseeing plans, we launched the “EX Travel Content Portal,” a portal website linking the Express Reservation and Smart EX screens to various content, including hotels along the railway lines. In addition to trialing “S Work” cars, we launched the new free Wi-Fi service “S Wi-Fi for Biz.”」
We launched a portal website ahead of EX-MaaS and expanded digital and onboard convenience through S Work cars and a new free Wi-Fi service. - FY2022-Q2AdvancedAnnual report
「Ahead of the planned summer 2023 rollout of EX-MaaS (provisional name), a new service enabling customers to make seamless reservations and payments for their entire trip, including the Shinkansen, hotels and tourism plans, the Company advanced preparations to launch a portal site linking from the Express Reservation and Smart EX screens to hotels and other content along the lines.」
We moved forward with preparations for a portal website connecting the reservation service with hotels and tourism content, giving concrete shape to the seamless reservation and payment service planned for summer 2023. - FY2021AdvancedAnnual report
「In March, we began offering ticketless boarding services for group travel, reserved-seat reservation and change services for delayed trains, and QR code ticketless boarding services for visitors to Japan.」
We began offering ticketless boarding, reservation changes in the event of delays, and QR code boarding for visitors to Japan, expanding digital passenger services. - FY2020AdvancedAnnual report
「In addition, to improve convenience for visitors to Japan, we completed the installation of free Wi-Fi inside Tokaido Shinkansen trains, began providing services through the English-language reservation website for “Smart EX,” and continued converting toilets at conventional-line stations to Western-style facilities.」
We completed the installation of free Wi-Fi inside Tokaido Shinkansen trains and advanced measures to improve convenience for visitors to Japan, including the launch of the English-language Smart EX reservation website. - FY2020-Q3AdvancedAnnual report
「In addition, to improve convenience for visitors to Japan, we completed the installation of free Wi-Fi services inside N700A-type Tokaido Shinkansen trains and continued converting toilets at conventional-line stations to Western-style facilities.」
We completed the installation of free Wi-Fi inside N700A-type trains and are continuing to convert toilets at conventional-line stations to Western-style facilities. - FY2020-Q2RestatedAnnual report
「In addition, to improve convenience for visitors to Japan, we advanced the development of free Wi-Fi services on the Tokaido Shinkansen and the conversion of toilets at conventional-line stations to Western-style facilities, while expanding and promoting sales of products for visitors to Japan attending Rugby World Cup 2019.」
We are continuing measures to enhance passenger convenience, including free Wi-Fi, conversion of toilets at conventional-line stations to Western-style facilities, and expansion of products for visitors to Japan. - FY2019AdvancedAnnual report
「In addition, we began providing detailed operating information on our website, including the locations and delays of individual trains, and began distributing operating information via Twitter.」
We began providing detailed information on train locations and delays on our website and distributing operating information via Twitter. - FY2019-Q3AdvancedAnnual report
「In addition, to improve convenience for visitors to Japan, we introduced station numbering on conventional lines, began providing free Wi-Fi services on the Tokaido Shinkansen and Limited Express Hida, converted some Japanese-style toilets on Limited Express Hida trains to Western-style toilets, and worked to enhance English announcements at stations and on trains using tablets, smartphones and other devices. For TOICA, we pursued initiatives including the expansion of stores accepting electronic money.」
We continued and expanded measures to enhance passenger convenience, including the introduction of free Wi-Fi, station numbering, English announcements, conversion of toilets to Western-style facilities, and expansion of stores accepting TOICA. - FY2019-Q2AdvancedAnnual report
「In addition, we introduced station numbering on conventional lines, began providing free Wi-Fi services on the Tokaido Shinkansen and Limited Express Hida, and pursued initiatives including the expansion of stores accepting TOICA electronic money.」
In addition to station numbering on conventional lines, we began providing free Wi-Fi services on the Tokaido Shinkansen and Limited Express Hida, expanding measures to enhance passenger convenience. - FY2019-Q1AdvancedAnnual report
「In addition, we introduced station numbering on conventional lines and pursued initiatives including the expansion of stores accepting TOICA electronic money.」
We advanced the introduction of station numbering on conventional lines and the expansion of stores accepting TOICA electronic money, putting specific measures in place to improve passenger guidance and convenience. - FY2018First statedAnnual report
「In addition, we will add displays of departure conditions at each station and the operating status of individual trains to our website.」
This is the first time the website display of station departure conditions, individual train operating status and train location information, the expansion of free Wi-Fi services, and initiatives to expand the TOICA service area have been identified as a single set of measures to enhance passenger convenience.