Life-stage-based consultative sales and stronger non-face-to-face channels
First written in FY2016. 9 of 11 entries say "Advanced", first in FY2017. Latest entry: 2026-08-03.
The whole theme swung hardest in 2019: 3 of 11 companies on the "Worse" side.
8 other companies' latest entry also says "Advanced".
- 2026-08-03AdvancedFinancial results presentation
「Practicing asset-management-oriented sales using a total-assets approach」
Asset-management-oriented proposals are being advanced by assessing customers' assets held outside the bank as well, including referrals to Gungin Securities. - FY2026AdvancedAnnual report
「In April 2025, the bank established District Personal Banking Departments in 7 regions as sales offices specializing in consulting on asset building, asset management, and asset succession.」
Strengthened consulting sales for individuals by establishing District Personal Banking Departments in 7 regions and increasing the number of personnel at Gungin Securities. - 2026-05-11AdvancedFinancial results presentation
「●Practicing asset-management-oriented sales」
Individual-customer consulting was developed into asset-management-oriented sales involving an assessment of all assets, agreement on goals and long-term portfolio proposals. - FY2025AdvancedAnnual report
「In August 2024, in conjunction with the renovation of the Fukaya Branch, the bank opened the Personal Consultation Plaza Fukaya, its first holiday consultation center outside Gunma Prefecture, alongside the Fukaya Branch, and also worked to improve customer convenience and strengthen customer engagement.」
Expanded the Personal Consultation Plaza network to Fukaya outside Gunma Prefecture and strengthened customer engagement through a holiday consultation center. - FY2023AdvancedAnnual report
「To strengthen face-to-face sales, the bank opened its fourth Personal Consultation Plaza in Isesaki in June 2022. In December, it also relocated the Personal Consultation Plaza Takasaki and expanded its consultation space.」
As part of its channel reforms, expanded consultation services by opening and relocating Personal Consultation Plazas. - FY2022AdvancedAnnual report
「• Consolidated 28 branches over 3 years and introduced flagship and satellite branches in 3 regions (review of branch functions) • Digitized various contract procedures, including lending, unsecured loans, investment trusts, and life insurance」
Restructured the branch network, consolidating 28 branches over 3 years, and expanded the digitization of contract procedures to lending, investment trusts, insurance, and other areas. - FY2021AdvancedAnnual report
「As part of the restructuring of our branch network, we consolidated 5 branches and established a “flagship branch,” the core branch in the Tatebayashi area, and a “satellite branch” with a streamlined range of services.」
Advanced reforms across both branch-based and digital channels, including restructuring the branch network, cloud factoring, a touchless ATM pilot, and development of a new app. - FY2020AdvancedAnnual report
「We also expanded non-face-to-face channels by enhancing the functions of the 群馬銀行 app and establishing a dedicated desk at the direct center that operates on Saturdays and Sundays.」
We expanded both face-to-face and non-face-to-face customer touchpoints, including consultation booths, personal consultation plazas, mobile branches, in-app branch appointment booking and life simulations, and desks serving customers on holidays. - FY2019ReframedAnnual report
「Rather than simply extending our conventional financial services, we will provide high-quality consulting that meets each customer’s true needs and aim to fundamentally transform our earnings structure.」
The focus shifted from the previous emphasis on life-stage support and expanding non-face-to-face channels to high-quality consulting that meets each customer’s true needs and a transformation of the earnings structure. - FY2017AdvancedAnnual report
「For individual customers, we worked to provide proposals addressing diverse needs related to wealth building and asset management, while expanding the product offerings of housing loans and unsecured consumer loans and enhancing non-face-to-face services.」
We expanded proposals for individual customers and non-face-to-face channels through web-based card loans, Money Forward integration, bank-securities collaboration, and the offering of insurance and iDeCo products. - FY2016First statedAnnual report
「We strengthened marketing and enhanced consulting sales tailored to customers’ life stages, while also strengthening the functions of direct banking.」
The initiatives include expanding products such as housing, asset management and insurance products, as well as non-face-to-face channels including internet banking and ATMs.