Enhancement of Customer Services Through the Renewal of the Sugi Pharmacy App
First written in FY2019-Q3. 10 of 14 entries say "Restated". Latest entry: FY2025.
The whole theme swung hardest in 2024: 1 of 12 companies on the "Worse" side.
18 other companies' latest entry also says "Advanced".
- FY2025AdvancedAnnual report
「The company worked to accelerate the ramp-up of new stores by acquiring Sugi Pharmacy app members and strengthening sales promotions.」
The app’s customer services have progressed toward an initiative combining the rapid launch of new stores with stronger member acquisition and sales promotion. - FY2025-H1RestatedAnnual report
「The company also strengthened the early ramp-up of stores after opening and the acquisition of new app members.」
Continues strengthening the acquisition of new members for the Sugi Pharmacy app. - FY2025-Q1RestatedAnnual report
「The company also actively worked to deliver optimal information and coupons to individual customers using the Sugi Pharmacy app, with the aim of increasing items purchased, among other measures.」
Continues expanding customer services by delivering customer-specific information and coupons through the Sugi Pharmacy app. - FY2024-Q2AdvancedAnnual report
「The Company actively worked to deliver information and coupons tailored to individual customers using the Sugi Pharmacy app, which had surpassed 11 million downloads.」
The Sugi Pharmacy app surpassed 11 million downloads and has progressed toward expanding services through the delivery of customer-specific information and coupons. - FY2024-Q1RestatedAnnual report
「In the merchandise business, strengthening member acquisition for the Sugi Pharmacy app, which was renewed in January」
Continues strengthening member acquisition for the Sugi Pharmacy app, which was renewed in January. - FY2023AdvancedAnnual report
「The company expanded its digital membership base by upgrading the Sugi Pharmacy app, which had surpassed 10 million downloads.」
The Sugi Pharmacy app surpassed 10 million downloads and has progressed toward expanding customer services and its digital membership base through version upgrades. - FY2023-Q2RestatedAnnual report
「In the retail business, we promoted renovations of existing stores to maintain and build a sound store portfolio, while working to revitalize stores by reviewing product offerings and strengthen promotional measures through the app, flyers and other channels.」
Continues using the app to promote sales to customers. - FY2022-Q3RestatedAnnual report
「Promoting downloads of the regular-pharmacy app」
Continues using the app as a touchpoint with customers and patients and to promote the use of dispensing services. - FY2022-Q2RestatedAnnual report
「Improving the rate at which merchandise customers also use dispensing services by strengthening in-store and app-based communications」
Uses digital customer touchpoints, including the app, to strengthen communications with merchandise customers and promote the use of dispensing services. - FY2022-Q1RestatedAnnual report
「Expansion of digital customer touchpoints centred on apps and the digitalisation of prize redemption.」
Continues expanding its digital customer base centered on the Sugi Pharmacy app and digitizing the redemption of rewards. - FY2021-Q3RestatedAnnual report
「Promoting downloads of the Sugi Pharmacy official app and the Sugi-Sapo app, which connect customers with stores digitally.」
Continues promoting downloads of digital services, including the official Sugi Pharmacy app, as a measure to enhance customer services and sales capabilities. - FY2021-Q2RestatedAnnual report
「Promoting downloads of the Sugi Pharmacy official app and the Sugi-Sapo app, which connect customers with stores digitally.」
Continues promoting downloads of digital services, including the official Sugi Pharmacy app, as a measure to enhance customer services and sales capabilities. - FY2021-Q1RestatedAnnual report
「To strengthen sales capabilities, the company continued to promote counselling-based sales, a strength since its founding, expand sales of value-added products developed in-house, and promote downloads of the Sugi Pharmacy official app and Sugi-Sapo walk, which connect customers with stores digitally.」
Continues promoting downloads of the official Sugi Pharmacy app as part of efforts to enhance customer services and sales capabilities. - FY2019-Q3First statedAnnual report
「Renewing the Sugi Pharmacy app to expand services for customers」
Explicitly identifies renewing the Sugi Pharmacy app as a new specific initiative to expand customer services.