Regional Healthcare Collaboration, Promotion of Generic Drug Use, and Reinvention of Dispensing Operations

「In the dispensing business, the Group proceeded with refurbishing dispensing rooms and waiting areas and strengthened its capacity to fill prescriptions requiring a high level of expertise and provide home-visit dispensing services by strengthening cooperation with medical institutions. It also strengthened prescription acquisition through measures including reviewing business hours. In addition, the Group worked to improve labor productivity by optimizing personnel deployment.」

「The Group proceeded with the expansion and refurbishment of dispensing rooms and waiting areas and, by enhancing pharmacists' specialized training and strengthening cooperation with medical institutions, developed the capacity to fill prescriptions requiring a high level of expertise and provide home-visit dispensing services, thereby increasing prescription acquisition.」

「The Group proceeded with the expansion and refurbishment of dispensing rooms and waiting areas and strengthened its capacity to fill prescriptions requiring a high level of expertise, thereby increasing the number of affiliated medical institutions and expanding its revenue base.」

「The Group expanded and refurbished dispensing rooms and waiting areas, strengthened its ability to fill prescriptions requiring a high level of expertise, and worked to expand the business of I&H株式会社, a major dispensing pharmacy operator that became a subsidiary in September 2024, thereby strengthening its revenue base.」

「The Group also promoted family pharmacists and family pharmacies by enhancing specialized training for pharmacists and developing an electronic prescription system.」

「Against this backdrop, in the dispensing business, the Group proceeded with new pharmacy openings and expanded and refurbished dispensing rooms and waiting areas to handle the growing number of prescriptions filled, thereby seeking to further increase its market share. It also strengthened pharmacists' specialized training to promote family pharmacists and family pharmacies, and worked to increase the acquisition of prescriptions requiring a higher level of expertise, thereby strengthening its revenue base in the dispensing business.」

「In the dispensing business, the Group proceeded with new pharmacy openings and actively expanded and refurbished dispensing rooms and waiting areas to handle the growing number of prescriptions filled. It also sought to promote patient-facing services by strengthening pharmacists' specialized training and worked to win prescriptions requiring high-value medications.」

「Against this backdrop, in strengthening the pharmacy business we worked to increase sales by further promoting downloads of our family-pharmacy app, which has surpassed 1 million users, and by expanding and renovating pharmacy and waiting areas. We also pursued detailed optimization of personnel allocation to strengthen face-to-face services and stepped up the recruitment of pharmacists and medical administrative personnel.」

「To handle the increasing number of prescriptions filled, the Group expanded and refurbished dispensing rooms and waiting areas at existing pharmacies, promoted downloads of its medication record app to improve patient convenience, and developed a network of pharmacies capable of handling electronic prescriptions, which began in January 2023.」

「In the dispensing business, the Group proceeded with new pharmacy openings and worked to strengthen sales to nearby medical institutions, expand and refurbish dispensing rooms and waiting areas to handle the growing number of prescriptions filled, and improve patient convenience by offering its medication record app on an OEM basis.」

「Against this backdrop, to expand the dispensing business, the Group proceeded with new pharmacy openings and worked to strengthen in-store and app-based communications with retail customers to increase dispensing service use, expand and refurbish dispensing rooms and waiting areas to handle the growing number of prescriptions filled, and promote task shifting from pharmacists to medical administrative staff to improve productivity.」

「Against this backdrop, to strengthen the dispensing business, the Group worked to strengthen sales, including promoting downloads of its family pharmacy app and expanding and refurbishing dispensing rooms and waiting areas, as well as improve productivity by promoting task shifting from pharmacists to medical administrative staff and developing dedicated hubs for home-visit dispensing services.」

「In addition, to deepen regional healthcare cooperation, the Group entered into a basic agreement on industry-academia cooperation in regional healthcare with Fujita Academy, an educational corporation that operates across a broad range from regional to advanced medicine and has multiple medical institutions, including Fujita Health University Hospital, which has the largest number of general hospital beds in Japan, as affiliated facilities.」

「To further expand the dispensing business, the Group proceeded with new pharmacy openings and worked to expand and refurbish dispensing rooms and waiting areas, strengthen communications to increase dispensing service use, promote downloads of its family pharmacy app, and actively recruit pharmacists.」

「Against this backdrop, in the dispensing business, the Group proceeded with new pharmacy openings and worked to further expand the dispensing business and improve productivity by strengthening in-store and app-based communication with retail customers to increase the rate of combined dispensing service use, and by expanding and refurbishing dispensing rooms and waiting areas.」

「Against this backdrop, in the dispensing business, the Group worked to increase the number of prescriptions filled through new pharmacy openings, improve efficiency by introducing dispensing equipment, and open hub pharmacies to expand home-visit dispensing services.」

「Expansion of the number of pharmacies offering dispensing services to further expand the dispensing business」

「Promoting counseling-based sales, a core strength since the company's founding, adding stores that provide dispensing services, and introducing the "kakari" app, which connects pharmacies and patients digitally and supports the transformation of pharmacies into patients' primary pharmacies following the September 2020 revision of the Pharmaceuticals and Medical Devices Act」

「The company worked to strengthen consultation services and introduce and prepare to roll out new operating procedures, including medication follow-up and online medication guidance, to enhance services for patients.」

「Strengthening relationships with medical institutions and expanding stores attached to medical institutions to support further expansion of the dispensing business」

「Specifically, the company worked to strengthen its customer-service structure centered on its core strength of counseling, deepen cooperation with hospitals, open a pharmacy on the premises of a national university hospital to provide advanced medical care, actively recruit and enhance training and education for medical administrative staff to improve dispensing productivity, and provide specific health guidance to dependents through registered dietitians for insurers including health insurance societies and National Health Insurance societies.」

「Expanding stores with attached clinics to support further growth in the dispensing business」

「Home healthcare initiatives and the expansion of stores with attached clinics to support further growth in the dispensing business」

「Strengthening cooperation with medical institutions and expanding stores with attached clinics to support further growth in the dispensing business」

「Measures to increase the number of prescriptions filled, including promoting the use of generic drugs by expanding the range of generic products handled, conducting education on specific diseases in cooperation with government and medical institutions, and strengthening the provision of centralized medication-information management services using medication notebooks」

「Measures to increase the number of prescriptions filled, including promoting the use of generic drugs, strengthening education on specific diseases, and enhancing the provision of centralized medication-information management services」

「Measures to increase the number of prescriptions filled, including promoting the use of generic drugs, strengthening education on specific diseases, and enhancing the provision of centralized medication-information management services」

「Initiatives to increase the number of prescriptions filled, including providing education for specific diseases in cooperation with government and medical institutions, offering a centralized medication-information management service using medication notebooks, and improving pharmacists' productivity through a dispensing system rebuilt last year」

「The company's principal business is operating community healthcare-oriented drugstores that sell pharmaceuticals, health foods, cosmetics and daily necessities, while also providing prescription dispensing services and home healthcare in cooperation with local healthcare professionals.」

「Reviewing and rebuilding dispensing operations and systems from a forward-looking perspective to improve pharmacists' productivity」

「Further collaboration with neighboring medical institutions, promoting the use of generic drugs by expanding the range of products handled, and reviewing and rebuilding dispensing operations and systems from a forward-looking perspective to improve pharmacists' productivity」

「We will further strengthen cooperation with nearby medical institutions, promote the use of generic drugs by expanding the range of products handled, and comprehensively review and rebuild pharmacy operations and systems from a forward-looking perspective to improve pharmacists’ productivity.」