Healthcare Business Model Based on Multidisciplinary Collaboration from Prevention Through End-of-Life Care

「In the pharmacy business, the company renovated dispensing areas and waiting rooms, strengthened its capacity to handle highly specialized prescriptions and home-visit pharmacy services by deepening cooperation with medical institutions, and strengthened prescription acquisition by reviewing business hours and taking other measures.」

「(6) Educational businesses relating to medicine, pharmacy, nursing and nursing care (7) Planning, design and management services for medical institutions, nursing care facilities and other entities (8) Consulting businesses relating to the planning, management and administration of medical institutions, nursing care facilities and other entities (9) Contracted services for reception, medical record management, medical billing and other functions at medical institutions and other entities (10) Contracted ward administration and ward operations at medical institutions and other entities」

「In dispensing operations, we expanded and renovated dispensing rooms and waiting areas, enhanced pharmacists' specialist training and strengthened collaboration with medical institutions to establish a system for accepting highly specialized prescriptions and home-visit dispensing services, thereby increasing prescription acquisition.」

「The Group proceeded with the expansion and refurbishment of dispensing rooms and waiting areas and strengthened its capacity to fill prescriptions requiring a high level of expertise, thereby increasing the number of affiliated medical institutions and expanding its revenue base.」

「Alongside the early realization of synergies from the merger of 株式会社スギ薬局 and I&H株式会社, we will work to strengthen our acceptance of prescriptions requiring advanced expertise.」

「To expand home-visit dispensing services, the Company entered into a capital and business alliance agreement with Japan Hospice Holdings Inc. and worked to enhance its support system for end-of-life care, which is expected to increase in the future.」

「The purpose is to further strengthen cooperation between the two groups through this capital and business alliance, promote the development of the hospice residence business, and increase user satisfaction by establishing an integrated system supporting the patient experience from inpatient and outpatient care, through home healthcare and nursing care at home, to home healthcare and nursing care at hospice residences, thereby enhancing the corporate value of both companies.」

「While promoting a Total Healthcare Strategy that provides continuous support from customers' health maintenance and prevention through nursing care and end-of-life care, the Group is establishing a stable business base and competitive advantages through its chain of drugstores with pharmacies, while seeking to enhance corporate value by increasing customer lifetime value through new healthcare services and expanding sales through alliances with other companies in overseas markets.」

「Alongside initiatives aligned with the Total Healthcare Strategy, which provides continuous support from customers' health maintenance and prevention through nursing care and end-of-life care」

「Specifically, the company worked to strengthen its customer-service structure centered on its core strength of counseling, deepen cooperation with hospitals, open a pharmacy on the premises of a national university hospital to provide advanced medical care, actively recruit and enhance training and education for medical administrative staff to improve dispensing productivity, and provide specific health guidance to dependents through registered dietitians for insurers including health insurance societies and National Health Insurance societies.」

「Against this backdrop, our Group sought to realize a Total Healthcare Strategy that provides consistent support from customers’ health maintenance and disease prevention through nursing care and end-of-life care. We actively pursued initiatives including strengthening customer service centered on our strength in counseling, diversifying electronic-money payment services to improve customer convenience, expanding clinic-attached stores to support further growth in the pharmacy business, and improving pharmacy productivity through the use of pharmacy-work support equipment and medical administrative personnel. In addition, we worked to increase earnings by strengthening marketing and expanding product assortments for inbound visitors.」

「We actively pursued various initiatives to realize a Total Healthcare Strategy that provides continuous support from customers' health maintenance and prevention through nursing care and end-of-life care.」

「An IT-enabled healthcare business model that provides optimal services to customers and patients through continuous collaboration among multiple professions, from health maintenance and prevention through end-of-life care」