Higher churn due to the post-pandemic downsizing of large-scale call centers
First written in FY2023-Q3. 6 of 11 entries say "Mitigated", first in FY2024-Q1. Latest entry: 2026-10-15.
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- FY2026-H1MitigatedAnnual report
「Average monthly churn rate (accounts) (%) 0.90 0.79 0.76 0.60 0.60 Average monthly churn rate (channels) (%) 0.94 1.03 0.79 0.70 0.70」
During the interim consolidated accounting period ended February 2026, the account churn rate was 0.60% and the channel churn rate was 0.70%, both down from 0.76% and 0.79%, respectively, in the previous fiscal year. - FY2025MitigatedAnnual report
「The average monthly churn rate for INNOVERA PBX accounts was 0.76%, compared with 0.79% in the previous fiscal year, while the average monthly churn rate for IP-Line channels was 0.79%, compared with 1.03% in the previous fiscal year.」
Both the account and channel churn rates declined from the previous fiscal year, indicating that the churn risk associated with post-pandemic call-center reductions and other factors is easing. - FY2025-H1Interim consolidated-period churn rates disclosedAnnual report
「Average monthly churn rate (accounts) (%) 0.64 0.90 0.79 1.21 0.91 Average monthly churn rate (channels) (%) 0.85 0.94 1.03 0.49 0.54」
The average monthly churn rate during the interim consolidated accounting period was 0.91% for accounts and 0.54% for channels. From 1.21% for accounts and 0.49% for channels in the first quarter, the account rate declined and the channel rate rose. Because the interim consolidated period represents a six-month average, no simple comparison with the full-year figures was made. - FY2024Account improvement and channel deterioration on a fiscal-year basisAnnual report
「Average monthly churn rate (accounts) (%) 1.17 0.64 0.90 0.79 Average monthly churn rate (channels) (%) 1.48 0.85 0.94 1.03」
Compared with the fiscal year ended August 2023, the account churn rate declined from 0.90% to 0.79%, while the channel churn rate rose from 0.94% to 1.03%, resulting in divergent trends between the metrics. - FY2024-Q3Minor fluctuations in account and channel churn ratesAnnual report
「Average monthly churn rate (accounts) (%) 1.17 0.64 0.90 0.83 0.76 0.77 Average monthly churn rate (channels) (%) 1.48 0.85 0.94 0.83 0.95 0.91」
The account churn rate edged up from 0.76% in the second quarter to 0.77%, while the channel churn rate declined from 0.95% to 0.91%, resulting in divergent trends between the metrics. - FY2024-Q2Divergence in churn trendsAnnual report
「Average monthly churn rate (accounts) (%) 1.17 0.64 0.90 0.83 0.76 Average monthly churn rate (channels) (%) 1.48 0.85 0.94 0.83 0.95」
The account churn rate declined from 0.83% in the first quarter to 0.76%, while the channel churn rate rose from 0.83% to 0.95%, resulting in divergent trends between the metrics. - FY2024-Q1MitigatedAnnual report
「Average monthly churn rate (accounts) (%) 1.17 0.64 0.90 0.83 Average monthly churn rate (channels) (%) 1.48 0.85 0.94 0.83」
The average monthly churn rate declined from 0.90% for accounts and 0.94% for channels in the fiscal year ended August 2023 to 0.83% for each in the first quarter. It was not stated that the factor of post-pandemic reductions in large-scale call centers had been resolved. - FY2023-Q3First statedAnnual report
「Meanwhile, the average monthly churn rate for both accounts and channels has risen, affected by cancellations resulting from post-pandemic reductions in large-scale call centers.」
In the third quarter, the average monthly churn rate was 0.86% for accounts and 0.93% for channels, up from the previous fiscal year's results.