Expanding Applications through INNOVERA’s AI and New Functions

「Since the launch of the service, “INNOVERA” has steadily built up its sales track record, with more than 2,000 companies continuing to use it. Aiming to become Japan’s leading cloud PBX, the Company has continued to steadily pursue ease of use and clarity, with an emphasis on the reliability and peace of mind customers seek from telephony, based on a survey of INNOVERA users conducted during the interim consolidated accounting period, as it evolves INNOVERA into a next-generation telephony platform adapted to modern working styles and built around the basic telephone functions of “making calls,” “receiving calls” and “talking.” For “Telful,” the Company also substantially upgraded the IVR function and continued working to reduce the workload of customers’ operations and improve convenience.」

「The multilingual Autocall function of the cloud PBX “INNOVERA” translates Japanese voice guidance entered as text into other languages, synthesizes the speech, and can place calls immediately or at a scheduled time.」

「To continue pursuing services that prioritize customer convenience, the Company implemented updates including the addition of speech synthesis technology, call-blocking and whitelist functions to combat nuisance calls, and a function that displays contacts upon incoming calls through integration with external services.」

「In September 2024, the Company implemented updates including speech synthesis technology and Microsoft Teams integration. In February 2025, it implemented a call-blocking function based on prefix matching of telephone numbers to combat nuisance calls, as well as an integration function that displays, when a call is received, contacts registered in external systems such as customer relationship management systems and sales support tools, including Sansan and PHONE APPLI PEOPLE. In September 2024, it obtained a patent related to technology for analyzing human emotions from voice, which had already been put into practical use, through “INNOVERA Emotion,” an optional function of “INNOVERA.” In December 2024, it rebranded the telephone-response efficiency service “Telful” and began offering it at a new price. In January 2025, it also implemented an IVR function and expanded the service’s capabilities.」

「Going forward, the Company will collaborate with AI vendors to connect various AI technologies, including voice translation and multilingual interpretation, scheduled for fiscal years ending August 2025 and thereafter, with “INNOVERA” and provide new services, with the aim of achieving barrier-free communication.」

「The Company launched new services including “INNOVERA SMS,” an optional “INNOVERA” service that sends an SMS after an automated telephone response, in October 2023, and “Telful powered by INNOVERA,” launched in March 2024 by applying 株式会社エーアイ’s speech synthesis technology to “INNOVERA” to improve customer service quality while increasing the efficiency of telephone operations. It also entered into a business alliance with JAPAN AI株式会社 to develop new technologies and services using generative AI to improve operational efficiency, and is developing new services to promote the digital transformation of telephony environments.」

「In October 2023, the Company began providing “INNOVERA SMS,” an optional service for “INNOVERA” that sends an SMS after an automated telephone response. In January 2024, it announced a collaboration with 株式会社エーアイ in the field of speech synthesis and proceeded with the development of a speech synthesis service. It also announced that, by applying the company’s speech synthesis technology to “INNOVERA,” it would begin providing “Telful powered by INNOVERA” from March 2024, a new service designed to improve customer service quality while increasing the efficiency of telephone operations.」

「In October 2023, the Company began providing “INNOVERA SMS,” an optional service for “INNOVERA” that sends an SMS after an automated telephone response, and began developing a text-to-speech service in collaboration with 株式会社エーアイ, pursuing services with a greater emphasis on customer convenience.」

「In February 2023, the Company released “INNOVERA Emotion,” which can analyze users’ emotions from voice calls, as the third AI option for “INNOVERA.”」