Development of New Features and Proposals for New Business Phone Applications
First written in FY2023-Q3. 18 of 20 entries say "Advanced", first in FY2024-Q1. Latest entry: 2026-10-15.
No other company in this theme has enough history to compare yet.
- FY2026-H1AdvancedAnnual report
「For “Telful,” we substantially upgraded the IVR (interactive voice response) function and continued working to reduce customers' workload and improve convenience.」
The Company substantially upgraded Telful’s IVR function, implementing specific functional enhancements to reduce the workload of telephone operations and improve convenience. - 2026-03-16AdvancedOther Disclosures
「We added a reaction function to make the service a two-way communication tool rather than merely a means of sending messages. We also added a function for recording and transcribing the recipient's voice.」
Reactions, recipient voice recording and transcription, and redial functions were added to Autocall, expanding its applications for telephone operations. - FY2025AdvancedAnnual report
「The Company implemented multiple new functions to improve customer convenience, including an IVR system, a function that converts the purpose of a call into text and displays it on the incoming-call history screen, voice guidance before an IVR transfer, and text notifications when the transfer destination is unavailable.」
The Company expanded Telful’s applications for telephone operations by implementing IVR, call-purpose transcription, pre-transfer guidance and notifications when the destination is unavailable. - FY2025-H1AdvancedAnnual report
「In November, the Company subsequently updated the user interface, and in December implemented a tutorial function for configuration methods and link buttons to various announcement pages on the official website. In February 2025, it also implemented a call-blocking function based on prefix matching of telephone numbers to combat nuisance calls, as well as an integration function that displays, when a call is received, contacts registered in external systems such as customer management systems and sales support tools, including Sansan and PHONE APPLI PEOPLE.」
The Company is implementing new functions in stages to improve customer convenience, including user-interface updates, tutorials, links to the official website, call blocking and the display of external contacts. - FY2024RestatedAnnual report
「Putting customer convenience first, the Company will continue to evolve the cloud PBX “INNOVERA” by adding innovative functions and integrating it with other companies’ cloud services, and will continue proposing new possibilities for “INNOVERA.”」
The Company also reaffirms in its annual management strategy its policy of expanding INNOVERA’s applications by adding new features and integrating it with other companies’ cloud services. - FY2024-Q3AdvancedAnnual report
「The Company launched products linking its systems with equipment from other companies, including “iPad Reception Extension Pack,” a solution that improves the efficiency of reception operations by linking “INNOVERA” with iPads through collaboration with Otsuka Shokai Co., Ltd. It also began offering a service that streamlines customer management associated with telephone responses by linking “kintone,” a cloud service for building business applications, with “INNOVERA” through collaboration with パソナ・パナソニックビジネスサービス株式会社 (currently 株式会社パソナ日本総務部), and worked to strengthen collaboration with other companies, including by integrating “Mirai AI,” a cloud-based telephone AI service provided by ソフツー株式会社, with “INNOVERA.”」
Following its integration with kintone, the Company is proceeding with integration with “Mirai AI,” a cloud-based telephone AI service, thereby expanding INNOVERA’s applications for telephone operations. - FY2024-Q2AdvancedAnnual report
「The Company pursued services that prioritize customer convenience, including by beginning to offer a service that streamlines customer management associated with telephone responses by linking “kintone,” a cloud service for building business applications, with “INNOVERA” through collaboration with パソナ・パナソニックビジネスサービス株式会社 (currently 株式会社パソナ日本総務部).」
The Company describes the launch of a new application that links kintone with INNOVERA to streamline customer management associated with telephone responses. - FY2024-Q1AdvancedAnnual report
「The Company strengthened collaboration with other companies, including by beginning to offer “iPad Reception Extension Pack,” a solution that improves the efficiency of reception operations by linking “INNOVERA” with iPads through collaboration with Otsuka Shokai Co., Ltd.」
The Company describes the launch of “iPad Reception Extension Pack” as specific progress in proposing new features and applications to improve customer convenience. - FY2023-Q3First statedAnnual report
「The Company will continue developing new features to improve customer convenience and proposing new applications for business phones.」
The Company sets out its continued development of functions and proposals for new applications to improve customer convenience.