Maximizing the number of recurring-revenue customers, average spend per customer and NRR
First written in FY2022. 16 of 24 entries say "Advanced", first in FY2023-Q2. Latest entry: 2026-09-25.
17 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「Recurring customer revenue was ¥4,415.940 million, recurring customer revenue accounted for 90.5%, the number of recurring customers was 176, average recurring customer revenue was ¥25.090 million, and NRR was 120.0%.」
The number of customers, average customer revenue and NRR all increased from 140 customers, ¥23.256 million in average revenue and NRR of 116.2% in FY2025. Recurring customer revenue also increased to ¥4,415.940 million. - FY2026-H1Customer numbers and revenue mix increased, average revenue per customer declined, and NRR was not disclosedAnnual report
「Recurring customer revenue was ¥2,025.886 million, recurring customer revenue accounted for 93.6% of total revenue, recurring customers numbered 171, and average revenue per recurring customer was ¥11.847 million.」
Compared with 127 customers and average revenue per customer of ¥12.589 million in the same period of the previous year, recurring customers increased to 171 and average revenue per customer declined to ¥11.847 million. The revenue mix increased from 92.2% in the same period of the previous year to 93.6%, while NRR was not provided for the interim period. - FY2025Customer numbers increased, while average revenue per customer and NRR declinedAnnual report
「Recurring customer revenue was ¥3,255.884 million, recurring customer revenue accounted for 87.4% of total revenue, recurring customers numbered 140, average revenue per recurring customer was ¥23.256 million, and NRR was 116.2%.」
Recurring customers increased from 109 in FY2024 to 140, while average revenue per customer declined from ¥23.298 million to ¥23.256 million and NRR declined from 124.2% to 116.2%. - FY2025-H1AdvancedAnnual report
「Recurring customer revenue was ¥1,598.825 million, recurring customer revenue accounted for 92.2% of total revenue, recurring customers numbered 127, average revenue per recurring customer was ¥12.589 million, and NRR was 138.0%.」
Compared with 100 customers, average revenue per customer of ¥10.773 million and NRR of 118.5% in the same period of the previous year, recurring customer numbers, average revenue per customer and NRR all increased. - FY2024AdvancedAnnual report
「Recurring customer revenue was ¥2,539.517 million, recurring customer revenue accounted for 89.6% of total revenue, recurring customers numbered 109, average revenue per recurring customer was ¥23.298 million, and NRR was 124.2%.」
Compared with FY2023, when there were 78 customers, average revenue per customer was ¥23.967 million and NRR was 123.9%, recurring customers increased to 109 and NRR increased to 124.2%. Average revenue per customer was ¥23.298 million. - FY2024-Q3AdvancedAnnual report
「Recurring customer revenue was ¥1,902.576 million, recurring customer revenue accounted for 91.2% of total revenue, recurring customers numbered 104, average revenue per recurring customer was ¥18.294 million, and NRR was 129.5%.」
For the cumulative third quarter, customer numbers, average revenue per customer and NRR all increased from 100 customers, ¥10.773 million and 118.5%, respectively, in the previous quarter. - FY2024-Q2AdvancedAnnual report
「Recurring customer revenue was ¥1,077.389 million, recurring customer revenue accounted for 93.8% of total revenue, recurring customers numbered 100, average revenue per recurring customer was ¥10.773 million, and NRR was 118.5%.」
Recurring customer numbers, average revenue per customer and NRR all increased from 89 customers, ¥5.285 million and 110.4%, respectively, in the previous quarter. - FY2024-Q1Customer numbers increased, while average revenue per customer and NRR declinedAnnual report
「Recurring customer revenue was ¥470.395 million, recurring customer revenue accounted for 96.0% of total revenue, recurring customers numbered 89, average revenue per recurring customer was ¥5.285 million, and NRR was 110.4%.」
Recurring customers increased from 58 in the same period of the previous year to 89, while average revenue per recurring customer declined from ¥6.764 million to ¥5.285 million and NRR declined from 141.2% to 110.4%. - FY2023AdvancedAnnual report
「Recurring customer revenue was ¥1,869.435 million, recurring customer revenue accounted for 90.0% of total revenue, recurring customers numbered 78, average revenue per recurring customer was ¥23.967 million, and NRR was 123.9%.」
In FY2023, the company disclosed 78 recurring customers, average revenue per customer of ¥23.967 million and NRR of 123.9%, indicating expansion of its customer base. - FY2023-Q3Customer numbers and average revenue per customer increased, while NRR declinedAnnual report
「Recurring customer revenue was ¥1,415.956 million, recurring customer revenue accounted for 88.7% of total revenue, recurring customers numbered 72, average revenue per recurring customer was ¥19.666 million, and NRR was 122.4%.」
Recurring customers increased to 72 and average revenue per customer rose to ¥19.666 million, while NRR declined from 144.2% in the previous quarter to 122.4%. - FY2023-Q2AdvancedAnnual report
「Recurring customer revenue was ¥878.038 million, recurring customer revenue accounted for 92.3% of total revenue, recurring customers numbered 67, average revenue per recurring customer was ¥13.105 million, and NRR was 144.2%.」
Recurring customers increased to 67, average revenue per customer rose to ¥13.105 million, and NRR increased to 144.2%, from 58 customers, ¥6.764 million and 141.2%, respectively, in the previous quarter. - FY2023-Q1RestatedAnnual report
「As a result of these initiatives, for the cumulative first quarter, revenue was ¥449.281 million, operating loss was ¥30.244 million, ordinary loss was ¥34.967 million, and net loss for the quarter was ¥30.479 million. Recurring customer revenue was ¥392.321 million, recurring customer revenue accounted for 87.3% of total revenue, recurring customers numbered 58, average revenue per recurring customer was ¥6.764 million, and NRR was 141.2%.」
The company continues to disclose recurring customer numbers, average revenue per customer and NRR as its key KPIs. - FY2022First statedAnnual report
「From the fiscal year ended June 2019 through the fiscal year ended June 2022, the CAGR of recurring customer numbers (Note 1) increased by 45%, while the CAGR of recurring annual revenue per customer increased by 16%. As its future growth strategy, the company plans to establish a partner program, provide support based on the number of implementations and enhance partner training to increase recurring customer numbers. It also plans to strengthen advertising and promotional activities through video promotions, exhibiting at events and joint seminars to raise awareness.」
The company identifies customer numbers, average revenue per customer and NRR as the core growth management metrics, and plans to expand them through partner initiatives, advertising and promotion, and customer success activities.