Expanding Usage through Implementation Support and Upselling
First written in FY2023-Q3. 13 of 17 entries say "Advanced", first in FY2023. Latest entry: 2026-10-20.
17 other companies' latest entry also says "Advanced".
- FY2026-H1AdvancedAnnual report
「During the six-month consolidated period, the number of newly acquired companies increased sharply in the second quarter to 13, from 5 in the first quarter, reaching 18 for the period, while usage expansion and upselling among existing customers also progressed, accelerating the growth rate.」
New customer acquisitions increased from 5 in the first quarter to 13 in the second quarter, while usage expansion and upselling among existing customers accelerated horizontal SaaS growth. - FY2025AdvancedAnnual report
「During the consolidated fiscal year, the Group stepped up new customer acquisition through marketing activities including web-based promotions and participation in events, and worked to increase sales to existing customers through usage-promotion activities, among other measures.」
The Group continued acquiring new customers and supporting existing customers’ use of the products. Horizontal SaaS customers increased from 161 to 195, and the revenue retention rate was 109.8%. - 2026-03-24AdvancedOther Disclosures
「また、疑問点がすぐに解消できるドリーム・アーツの伴走支援を通じて、現場では「自分たちでも改善を進められる」という前向きなマインドが醸成されていることも成果の一つです。」
伴走支援を通じて顧客の業務改善・活用定着を促進した事例を示した。 - FY2025-H1RestatedAnnual report
「The Group generated new business opportunities through advertising and promotional activities centered on its own events and focused on securing upselling through support for existing customers’ use of the products.」
The Group continues to generate new business opportunities through its own events and secure upselling by supporting existing customers’ use of the products. - FY2024-H1RestatedAnnual report
「The Group focused on generating new business opportunities through active public relations and advertising and on securing upselling through support for existing customers’ use of the products, while continuing to invest in product development to improve performance and enhance optional features.」
The Group continues to generate new business opportunities through active public relations and advertising and secure upselling by supporting existing customers’ use of the products. - FY2024-Q1RestatedAnnual report
「The Group focused on generating new business opportunities through active public relations and advertising and on securing upselling through support for existing customers’ use of the products, while continuing to invest in product development to improve performance and enhance optional features.」
The Group continues to generate new business opportunities through active public relations and advertising and secure upselling by supporting existing customers’ use of the products. - FY2023AdvancedAnnual report
「This was due to the absence of significant cancellations among existing customers, as well as the expansion of applications and user numbers among customers that adopted the products by department, resulting in steady upselling.」
Existing customers expanded their applications and user numbers, resulting in a 123.3% adjusted revenue retention rate for horizontal SaaS. - FY2023-Q3First statedAnnual report
「While promoting rapid, department-level implementation, the Group is broadening usage through extensive support services and promoting upselling.」
The Group is expanding users and applications and pursuing upselling by combining department-level implementation, support services and usage consulting.