Expansion of locations and BPO operations

「February 2026: Tokyo Development Center relocated to Sumida-ku, Tokyo」

「ワンストップソリューション推進によるBPOビジネス拡大」

「We also expect further expansion of the BPO business through the publication of the IT information media platform "cmkPLUS" (https://plus.cmknet.co.jp/).」

「For General Solution Services, orders for the BPO business, the end-user business, and no-code and low-code development projects increased. In particular, demand for the BPO business and no-code and low-code development projects increased against the backdrop of a shortage of IT personnel, and transactions grew. We also worked to expand transactions by strengthening our ability to mobilize resources through establishing collaborative frameworks with new business partners and deepening cooperation with existing business partners. As a result of these initiatives, General Solution Services performed steadily.」

「For General Solution Services, we promoted the expansion of the BPO business, growth in orders for end-user projects, and proposals for no-code and low-code development. In particular, demand for the BPO business increased against the backdrop of a shortage of IT personnel, and transactions grew. We also worked to expand transactions by strengthening our ability to mobilize resources through establishing collaborative frameworks with new business partners and deepening cooperation with existing business partners. However, we struggled to secure resources, mainly in the Tokyo metropolitan area, and General Solution Services declined slightly.」

「For General Solution Services, we promoted the expansion of the BPO business and growth in orders for end-user projects. The BPO business performed particularly well, attracting substantial demand mainly for system maintenance and help desk services, while orders from new end users also increased. We also worked to expand transactions by strengthening our ability to mobilize resources through establishing collaborative frameworks with new business partners and deepening cooperation with existing business partners. As a result of these initiatives, General Solution Services performed steadily.」

「In July of the same year, we relocated our Osaka head office to Umeda, Kita-ku, Osaka, to expand office functions in response to business growth, improve operational efficiency, and invigorate the organisation. In October of the same year, we expanded the BPO Center to further expand the scope of the BPO business, and in March 2023, we relocated and expanded the Shikoku Sales Office in Matsuyama, Ehime Prefecture.」

「In addition, in October of the same year, as the business expanded and the number of employees increased, we expanded the BPO Center in Minato-ku, Osaka, into the sixth floor of the building where it is currently located, creating a two-floor facility to strengthen the business operating structure and further expand the scope of operations.」

「For General Solution Services, we promoted the expansion of the BPO business, the development of new business partners, and growth in orders for end-user projects and large-scale projects. In particular, the BPO business has attracted substantial demand, mainly for system maintenance and help desk services, and transactions have expanded. In July 2022, we relocated our Osaka head office to Umeda, Kita-ku, Osaka, to expand office functions and improve the office environment in response to business growth, thereby improving operational efficiency and invigorating the organisation.」

「For General Solution Services, we promoted the expansion of the BPO business, the development of new business partners, and growth in orders for end-user projects. In particular, the BPO business has attracted substantial demand, mainly for system maintenance and help desk services, and transactions have expanded. We also worked to expand transactions by strengthening our ability to mobilize resources through establishing collaborative frameworks with new business partners and deepening cooperation with existing business partners.」

「In the BPO business in particular, there has been strong demand, mainly for system maintenance and help desk services, and transactions have expanded. In addition, to expand highly profitable in-house development projects, we continued to strengthen our development structure, including through the Tokyo Development Centre opened in June 2020. As part of this effort, we promoted project manager training so that we could respond to a wide range of projects.」

「In General Solution Services, we expanded highly profitable projects performed under comprehensive contracts, increased new business with highly profitable end users and expanded the BPO business, while also strengthening our sales capabilities. In the BPO business in particular, transactions centred on system maintenance and help desk services have expanded. In addition, to expand highly profitable in-house development projects, we continued to strengthen our development structure, including through the Tokyo Development Centre opened in June 2020. As part of this effort, we promoted project manager training so that we could respond to a wide range of projects.」

「In General Solution Services, we expanded highly profitable projects performed under comprehensive contracts, increased new business with highly profitable end users and expanded the BPO business, while also strengthening our sales capabilities. In addition, to expand highly profitable in-house development projects, we continued to strengthen our development structure, including through the Tokyo Development Centre opened in June 2020. As part of this effort, we trained project managers and worked to enable flexible resource allocation.」

「In addition to the Tokyo Development Centre, which we opened in June 2020 to enable development in-house rather than through on-site assignments, we continued to strengthen our development structure. As part of this effort, we trained project managers and worked to enable flexible resource allocation.」

「Regarding the Tokyo Development Centre, which we opened in June 2020 as our second business location in the Tokyo metropolitan area, we strengthened our development structure, and development operations performed solidly from the first year.」

「In addition, from November 2020, we began overseas BPO operations staffed by native English speakers capable of providing services in English, with the aim of undertaking work from globally operating customers, and have worked to expand the business.」

「In addition, to further develop new customers and undertake development work in the Tokyo metropolitan area, we opened the Tokyo Development Centre in June 2020 as our second business location in the region. Since the start of the fiscal year under review, opening the Tokyo Development Centre has led to an increase in orders for highly profitable in-house development projects and improved per-employee productivity through appropriate personnel allocation according to the nature of the work.」

「In addition, to further develop new customers and undertake development work in the Tokyo metropolitan area, we opened the Tokyo Development Centre on 16 June 2020 as our second business location in the region.」

「In addition, we opened a BPO centre in July 2018 and are focusing on BPO operations including help desks, device setup, BI analysis, systemisation proposals (BPO improvement proposals), network maintenance, data cleansing, AMS (Application Management Service) and One Stop services, a comprehensive service covering the processes from information-system planning through design, construction, operation and maintenance.」