BPO operating structure across three sites in Akita, Yamagata and Toyama
First written in FY2016. 24 of 42 entries say "Advanced", first in FY2017-Q1. Latest entry: 2026-10-21.
No other company in this theme has enough history to compare yet.
- 2026-10-15AchievedOther Disclosures
「席数 約 800 席」
建設・稼働準備段階にあった潟上キャンパスについて、約800席の国内BPO拠点として開設し、約300名が業務に従事していることを示した。 - FY2026AdvancedAnnual report
「We will ramp up operations at Aomori BPO Misawa Branch, which opened in April 2025, and plan to commence operations in summer 2026 at Akita BPO Katagami Campus (provisional name), with contracted capacity of 800 seats.」
The company is expanding its BPO operating structure into a combination of large-scale locations and satellite locations by ramping up operations at the Misawa Branch and preparing for the construction and launch of the 800-seat Katagami Campus. - FY2026-H1AdvancedAnnual report
「As part of its “flexible center deployment” strategy, the company is proceeding with the opening of satellite centers that connect its large-scale centers. In addition to the approximately 100-seat Aomori BPO Misawa Branch, opened in Misawa, Aomori, in April 2025, the company opened a second preparation office in 2024 to prepare for the launch of the approximately 800-seat Akita BPO Katagami Campus (provisional name), scheduled to open in Katagami, Akita, in 2026, thereby increasing its order-processing capacity.」
The company is moving toward a combination of large-scale locations and satellite locations by opening a satellite location with approximately 100 seats in Misawa and a second preparatory office for the planned 800-seat location in Katagami. - FY2025AdvancedAnnual report
「Under this policy, we opened Iwate BPO Fortress in Ichinoseki, Iwate Prefecture, in June 2024 as a location with approximately 500 seats, and plan to open a location with approximately 800 seats in Katagami, Akita Prefecture, in 2026.」
The company opened Iwate BPO Fortress and continues to plan a location in Katagami with approximately 800 seats. - FY2025-H1RaisedAnnual report
「Specifically, following the opening of the 500-seat Iwate BPO Fortress in Ichinoseki, Iwate, in June 2024, the company plans to open an 800-seat BPO center in Katagami, Akita, in 2026. In addition to these large-scale BPO centers, it opened a satellite office in Daisen, Akita, at the beginning of the current fiscal year and will open a similar satellite office in Misawa, Aomori, in April 2025. The company aims to deploy BPO centers flexibly in response to demand and improve its outsourcing capacity.」
The company is expanding the scope of its flexible location strategy by opening a satellite location in Daisen in addition to large-scale locations and planning a similar location in Misawa. - FY2024AdvancedAnnual report
「On the other hand, establishing a large-scale location in a regional area, from negotiations with the local government to construction, takes approximately 4 years. We will therefore respond to demand for outsourcing services from our group by flexibly establishing medium-sized satellite locations. As part of this initiative, we opened a satellite location with approximately 100 seats in Daisen, Akita Prefecture, in April 2024.」
In addition to its existing large-scale BPO locations, the company opened a satellite location with approximately 100 seats in Daisen, Akita Prefecture, putting flexible expansion of its location network into practice. - FY2024-Q3RestatedAnnual report
「Specifically, the company plans to open the 500-seat Iwate BPO Fortress, a BPO center in Ichinoseki, Iwate, during the first quarter of 2024, and an 800-seat BPO center in Katagami, Akita, in 2026. Ahead of the start of operations at the Katagami BPO center, it opened the Akita BPO Katagami Branch in June 2023.」
For the regional BPO network, the company continues to indicate plans to open locations in Iwate and Katagami, with the Katagami Branch to open ahead of the main location. - FY2024-Q2RestatedAnnual report
「Specifically, the company plans to open the 500-seat Iwate BPO Fortress, a BPO center in Ichinoseki, Iwate, in April 2024, and an 800-seat BPO center in Katagami, Akita, in 2026. Ahead of the start of operations, it opened the Akita BPO Katagami Branch in June 2023.」
For the regional BPO network, the company continues to indicate plans for 500 seats in Iwate and 800 seats in Katagami, as well as the opening of the Katagami Branch. - FY2024-Q1AdvancedAnnual report
「The company plans to open the 500-seat Iwate BPO Fortress, a BPO center in Ichinoseki, Iwate, in April 2024, and an 800-seat BPO center in Katagami, Akita, in 2026. Ahead of the start of operations at the Katagami center, it opened the Akita BPO Katagami Branch in June 2023.」
For the regional BPO network, the company specified new location plans in Iwate and Katagami with capacities of 500 and 800 seats, respectively, and opened the Katagami Branch. - FY2023-Q3AdvancedAnnual report
「In Japan, supported by the revitalization of social and economic activity, contracted operations in our major businesses, centered on the Automotive and Customer businesses, remained firm, resulting in revenue of ¥37,945 million, up 17.2% year on year. Operating income was ¥7,116 million, up 9.7% year on year, as the reorganization of dispatch locations undertaken in the Automotive and Property businesses was completed and dispatch efficiency improved, while the profitability of existing projects in the Customer business also improved.」
The reorganization of dispatch locations undertaken in the Automotive and Property businesses was completed, improving dispatch efficiency. - FY2023-Q2RestatedAnnual report
「Against this backdrop, in the fiscal year under review, the second year of our medium-term management plan beginning in the fiscal year ending March 2022, our group will conduct business while responding to changes in the operating environment through market expansion in our core businesses, stronger initiatives in sustainable management and strategic operation of BPO locations.」
In the second year of the medium-term management plan, the company continues to set out business expansion through the operation of BPO locations. - FY2022AdvancedAnnual report
「In April 2022, we integrated the Nikaho Branch of Akita BPO Main Campus, which had been operating at 3 locations in Nikaho, Akita Prefecture, and opened Akita BPO Nikaho Campus.」
The planned Akita BPO Nikaho Campus was established following the integration of 3 locations and subsequently opened. - FY2021AdvancedAnnual report
「Niigata BPO Uonuma Terrace opened in October 2019, followed by Yamagata BPO Park in March 2021 with 500 additional seats, and the number of employees has been growing steadily.」
Yamagata BPO Garden added 500 seats and opened as Yamagata BPO Park in March 2021. The expansion of the regional BPO network has progressed from the planning stage to operations. - FY2021-Q3RaisedAnnual report
「In March 2021, the company plans to add a 500-seat operation to Yamagata BPO Garden in Sakata, Yamagata, and open Yamagata BPO Park. In March 2022, it plans to open the Akita BPO Nikaho Campus in Nikaho, Akita, with a 500-seat operation. In addition, it will make growth investments including the opening of the Iwate BPO Center (provisional name) in Ichinoseki, Iwate, in March 2024.」
In addition to the existing plans for locations in Yamagata and Akita, the company added a plan for a new center in Ichinoseki, Iwate Prefecture, in March 2024, expanding its network of locations and seat capacity. - FY2021-Q2RestatedAnnual report
「Toyama Training Field opened in May 2020, and we plan to open Yamagata BPO Park in March 2021 and Akita BPO Nikaho Campus in March 2022.」
The company continues to indicate the opening of Toyama Training Field and plans for BPO locations in Yamagata and Akita. - FY2021-Q1RaisedAnnual report
「We will make growth investments, including adding 500 seats to Yamagata BPO Garden in Sakata, Yamagata Prefecture, in March 2021 and proceeding with plans to develop it into Yamagata BPO Park, as well as establishing Akita BPO Nikaho Campus in Nikaho, Akita Prefecture, with an operation of 500 seats in March 2022.」
The company indicated plans to add 500 seats to Yamagata BPO Garden and develop it into Yamagata BPO Park, as well as establish a 500-seat campus in Nikaho, Akita Prefecture, in March 2021 and March 2022, respectively, further expanding its regional BPO network. - FY2020AdvancedAnnual report
「Our contact centers are centered on Akita BPO Main Campus in Akita, Akita Prefecture, including Akita BPO Yokote Campus in Yokote and a branch facility in Nikaho, with approximately 2,240 seats in total; Yamagata BPO Garden in Sakata, Yamagata Prefecture, including a branch facility in Tsuruoka, with approximately 650 seats in total; Toyama BPO Town in Imizu, Toyama Prefecture, with 1,000 seats; and a temporary center opened in Uonuma, Niigata Prefecture, with 50 seats. We also have locations overseas, including in the United States, Australia, the United Kingdom and Hong Kong.」
The company provided specific updates on the domestic network of locations and seat capacity, including Yokote Campus, the Tsuruoka Branch and the Uonuma temporary center, expanding its BPO operating structure. - FY2020-Q1AdvancedAnnual report
「In addition, to create employment opportunities across a broader area, the company is establishing a new center in Yokote, Akita, and working to build a structure capable of providing stable services in response to solid demand.」
The company disclosed that the previously planned new BPO location in Yokote had been established. - FY2019AdvancedAnnual report
「Our group operates Yamagata BPO Garden, Toyama BPO Town and Akita BPO Campus, meeting client companies' needs to expand their businesses and maintain operations in emergencies. We also plan to open a new BPO location in Yokote, Akita Prefecture, and a branch in Uonuma, Niigata Prefecture.」
In addition to operating the 3 existing locations, the company is expanding its network by opening a Yokote location and planning a branch in Uonuma. - FY2019-Q3AdvancedAnnual report
「Yokote BPO Campus | Yokote, Akita, Japan | Offices and other facilities | 2,388 | 1,135 | Internal funds | January 2018 | March 2020」
For Yokote BPO Campus, the company disclosed a planned total investment of ¥2,388 million, an amount already paid of ¥1,135 million, and scheduled completion in March 2020, indicating progress from the ¥589 million already paid in the previous disclosure. - FY2019-Q2AdvancedAnnual report
「Yokote BPO Yokote Campus | Yokote, Akita, Japan | Offices and other facilities | 2,388 | 589 | Internal funds | January 2018 | March 2020」
For the revised plan for Yokote BPO Campus, the company disclosed a planned total investment of ¥2,388 million, an amount already paid of ¥589 million, and scheduled completion in March 2020, updating the progress of the plan. - FY2019-Q1RaisedAnnual report
「In addition, to create employment opportunities across a broader area, the company plans to establish new centers in Yokote, Akita, and Tsuruoka, Yamagata, and is working to build a structure capable of providing stable services in response to solid demand.」
In addition to the previous plan for a Yokote location, the company indicated plans to establish a new location in Tsuruoka, Yamagata Prefecture, further expanding its network of locations. - FY2018Expansion and reset of the location and capital investment plansAnnual report
「During the medium-term business plan period, we plan to establish Yokote Campus and Akita BPO Nikaho Campus and expand Yamagata BPO Garden in order to increase order-taking capacity. In addition, we plan to establish the Toyama Comprehensive Training Center to improve the quality and capabilities of on-site operations, and to continue investing in IT to improve operational efficiency. The medium-term business plan sets out an investment plan totaling ¥8,700 million.」
In addition to the previous plan for a Yokote location, the company expanded the scope of its medium-term investment plan to ¥8,700 million, including Nikaho Campus, the expansion of Yamagata BPO Garden and the Toyama Comprehensive Training Center. The capital investment plan for Yokote Campus was disclosed as totaling ¥2,388 million, with work scheduled to begin in January 2018 and be completed in March 2020. - FY2018-Q3RestatedAnnual report
「In Japan, we partially changed the capital investment plan for Yokote BPO Campus in Yokote, Akita Prefecture, following a review of the business plan and other factors. The revised capital investment plan is as follows.」
The revised investment plan for Yokote BPO Campus continues to disclose a total investment of ¥1,930 million, with work scheduled to begin in April 2018 and be completed in October 2018. - FY2018-Q2Partial change to the capital investment planAnnual report
「In Japan, we partially changed the capital investment plan for Yokote BPO Campus in Yokote, Akita Prefecture, following a review of the business plan and other factors. The revised capital investment plan is as follows.」
The company disclosed a partial change to the capital investment plan for Yokote BPO Campus following a review of the business plan and other factors. The revised planned investment total is ¥1,930 million, with construction scheduled to begin in April 2018 and be completed in October 2018. - FY2018-Q1AdvancedAnnual report
「For recruitment, the temporary center for Akita BPO Yokote Campus in Yokote, Akita Prefecture, has been operating since April 2017 and has made a significant contribution to securing personnel.」
The temporary center for the previously planned new BPO location in Yokote is now operating. Separately, Yokote BPO Campus has been disclosed as a capital investment project totaling ¥1,930 million, scheduled to begin in April 2018 and be completed in October 2018. - FY2017RaisedAnnual report
「In Japan, we established an operating structure based at 3 locations in Akita, Yamagata and Toyama. We also plan to open a new BPO location in Yokote, Akita Prefecture, in 2018, which is expected to further expand the scope of our service business.」
In addition to the 3-location structure in Akita, Yamagata and Toyama, the company indicated plans to open a new BPO location in Yokote in 2018, further expanding its network of locations. - FY2017-Q3RestatedAnnual report
「Against this backdrop, based on the medium-term management plan that positions “Toyama BPO Town,” which began operations in April 2015, as the foundation for a new growth trajectory, the Group has begun implementing initiatives centered on “sustained, stable growth” and “creating services that can be delivered only by Prestige International,” among other priorities.」
There has been no change to the operating policy of using domestic locations, including Toyama BPO Town, as a foundation for growth. - FY2017-Q2AdvancedAnnual report
「Operating income was ¥1,776 million, up 16.9% year on year, as the depreciation burden and other costs associated with the operation of Toyama BPO Town had run their course, while cost reductions from efficiency improvements also had a positive effect.」
The company explains that the depreciation burden and other costs associated with the operation of Toyama BPO Town had run their course, and that the effects of cost reductions from efficiency improvements had emerged. - FY2017-Q1AdvancedAnnual report
「Operating income was ¥175 million, up 110.6% year on year, partly because a structural reform to consolidate back-office operations previously conducted at overseas locations into the Nikaho Branch reduced costs, which were trending lower.」
The company specifically describes the effects of the structural reform to consolidate back-office operations at overseas locations into the Nikaho Branch, as well as the increase in operating income from the Insurance BPO business. - FY2016First statedAnnual report
「In Japan, we established an operating structure based at 3 locations in Akita, Yamagata and Toyama. In addition to expanding the scope of our service business, we believe that having the 3 locations compete and inspire one another will generate new ideas and improvements aimed at enhancing quality.」
The company describes operations at 3 locations in Akita, Yamagata and Toyama as the foundation for expanding its business scope, improving quality and maintaining business continuity. Yamagata BPO Garden was completed in November 2013, and Toyama BPO Town was completed in April 2015.