Concentrating Management Resources on Growth Businesses
First written in FY2017. 16 of 26 entries say "Advanced", first in FY2018-Q1. Latest entry: 2026-07-28.
74 other companies' latest entry also says "Advanced".
- 2026-07-28AdvancedEarnings presentation
「Steady progress in further strengthening the BPO service structure」
The company reported progress in investment in locations and strengthening the operating structure of growth businesses, including preparations for the Katagami Campus. - FY2026AdvancedAnnual report
「We will focus on 3 initiatives: creating growth capacity, developing a service-platform usage-based revenue model, and agile location development.」
The Group has made its concentration of management resources on growth businesses concrete through 3 strategies: selecting and withdrawing from low-profitability projects, developing a flow-based business model that does not rely on human capital, and agile location development including satellite locations. - FY2026-H1AdvancedAnnual report
「To address a challenging external environment marked by a declining working-age population, rising wages and higher prices, we have identified the creation of growth capacity as one of our overall strategies and are strengthening our initiatives. Specifically, we are focusing on assistance services, which offer high added value and service advantages for the Group, while pursuing the selection and concentration of operations, and aim to improve individual productivity through talent development, workplace improvements and better employee treatment. We are also transforming our business model through investment, including the introduction of generative AI to improve operational efficiency and the establishment of the DX Promotion Headquarters effective 1 October 2025 to strongly advance digital transformation (DX) across the Group.」
The Group has made its concentration of resources on growth businesses concrete through a focus on assistance services, the selection and concentration of operations, human-resource initiatives, the introduction of generative AI, and the establishment of the DX Promotion Headquarters. - FY2025AdvancedAnnual report
「Under the Eighth Medium-Term Management Plan, we have worked to improve outsourcing capacity, including by withdrawing from low-profitability projects and establishing a satellite location in Misawa, Aomori Prefecture, and to promote DX through the proactive use of AI technology.」
The Group has made the concentration of resources on growth businesses concrete through completed initiatives including withdrawal from low-profitability projects, the Misawa satellite location, and the promotion of AI and DX. - FY2025-H1RaisedAnnual report
「Specifically, following the opening of the 500-seat Iwate BPO Fortress in Ichinoseki, Iwate, in June 2024, the company plans to open an 800-seat BPO center in Katagami, Akita, in 2026. In addition to these large-scale BPO centers, it opened a satellite office in Daisen, Akita, at the beginning of the current fiscal year and will open a similar satellite office in Misawa, Aomori, in April 2025. The company aims to deploy BPO centers flexibly in response to demand and improve its outsourcing capacity.」
In addition to existing large-scale location investments, the Group has added a satellite location in Daisen and a new-location plan in Misawa, broadening the scope of investment in agile location development in response to demand. - FY2024RaisedAnnual report
「Increase profit per employee by 20% in 3 years through rigorous project-by-project profitability management for contract work, selective withdrawal from low-profitability projects, and reductions in work hours and improvements in productivity through digital transformation using AI and other technologies.」
The Group has expanded its concentration of management resources on growth businesses into the Eighth Medium-Term Management Plan, including withdrawal from low-profitability projects, AI and DX, platform-based revenue models, and agile location development. - FY2024-Q3RestatedAnnual report
「Specifically, the company plans to open the 500-seat Iwate BPO Fortress, a BPO center in Ichinoseki, Iwate, during the first quarter of 2024, and an 800-seat BPO center in Katagami, Akita, in 2026. Ahead of the start of operations at the Katagami BPO center, it opened the Akita BPO Katagami Branch in June 2023.」
As growth investments, the Group continues its plans for locations with capacity for 500 seats in Iwate and 800 seats in Katagami, as well as the early opening of the Katagami branch. - FY2024-Q1AdvancedAnnual report
「The company plans to open the 500-seat Iwate BPO Fortress, a BPO center in Ichinoseki, Iwate, in April 2024, and an 800-seat BPO center in Katagami, Akita, in 2026. Ahead of the start of operations at the Katagami center, it opened the Akita BPO Katagami Branch in June 2023.」
For the regional locations planned as growth investments, the Group specified the scale and opening timing of a 500-seat Iwate location and an 800-seat Katagami location, and brought the Katagami branch into operation ahead of schedule. - FY2023-Q2AdvancedAnnual report
「Although we made upfront investments to launch newly outsourced businesses, operating profit reached ¥3,839 million, up 25.3% year on year, as the expansion of existing operations and an increase in newly outsourced operations contributed to earnings.」
Operating profit increased through the expansion of existing operations and growth in newly outsourced work while the Group made upfront investments to launch new outsourced businesses. - FY2023-Q1RestatedAnnual report
「Although upfront investment was required to establish new BPO locations, operating profit reached ¥1,886 million, up 27.0% year on year, as the expansion of existing operations and an increase in newly outsourced operations contributed to earnings.」
The Group continues to make upfront investments in establishing new BPO locations while securing operating profit through the expansion of existing operations and an increase in newly outsourced work. - FY2022AdvancedAnnual report
「For the fiscal year ending March 2023, the Group plans to invest in the maintenance, management and operation of BPO facilities, additional frontline vehicles equipped with charging equipment for electric vehicles, and systems designed to improve operational efficiency.」
The Group has made concrete its investment plans for BPO facilities, electric-vehicle-compatible vehicles and systems to improve operational efficiency. - FY2021AdvancedAnnual report
「The Group opened Niigata BPO Uonuma Terrace in October 2019 and Yamagata BPO Park in March 2021, adding 500 seats, and its employee headcount has increased steadily. Going forward, it plans to open the Akita BPO Nikaho Campus in the fiscal year ending March 2022 and the Iwate BPO Centre (provisional name) in the fiscal year ending March 2024.」
With respect to concentrating management resources on growth businesses, the Group brought Uonuma Terrace and Yamagata BPO Park into operation and continues its plans for locations in Nikaho, Akita, and Ichinoseki, Iwate. - FY2021-Q3RaisedAnnual report
「In March 2021, the company plans to add a 500-seat operation to Yamagata BPO Garden in Sakata, Yamagata, and open Yamagata BPO Park. In March 2022, it plans to open the Akita BPO Nikaho Campus in Nikaho, Akita, with a 500-seat operation. In addition, it will make growth investments including the opening of the Iwate BPO Center (provisional name) in Ichinoseki, Iwate, in March 2024.」
The Group has expanded its concentration of management resources on growth businesses beyond the Yamagata and Akita plans to include the Iwate BPO Centre plan for March 2024. - FY2021-Q1RaisedAnnual report
「We will make growth investments, including adding 500 seats to Yamagata BPO Garden in Sakata, Yamagata Prefecture, in March 2021 and proceeding with plans to develop it into Yamagata BPO Park, as well as establishing Akita BPO Nikaho Campus in Nikaho, Akita Prefecture, with an operation of 500 seats in March 2022.」
The Group has expanded its concentration of management resources on growth businesses into a growth investment plan with defined timing and scale, including the addition of 500 seats in Yamagata and the establishment of a 500-seat campus in Nikaho, Akita Prefecture. - FY2020AdvancedAnnual report
「In addition to the Akita BPO Main Campus, Yamagata BPO Garden and Toyama BPO Town, the Group brought the Akita BPO Yokote Campus in Yokote, Akita Prefecture, into operation in April 2019 and Uonuma Terrace in Uonuma, Niigata Prefecture, into operation in July 2019. These facilities support the expansion of operations requested by client companies and business continuity planning in emergencies. Furthermore, to enhance the brand value of PREMIER Assist, the Group's frontline service brand, and provide higher-quality services, it brought the Toyama Training Field into operation in May 2020.」
The Group brought the Yokote Campus, Uonuma Terrace and Toyama Training Field into operation and is advancing investment in the facilities and human-resource base of its growth businesses. - FY2019RestatedAnnual report
「We intend to concentrate management resources on these initiatives and work to achieve further growth and enhance shareholder value.」
The Group continues its policy of concentrating management resources on growth initiatives and enhancing shareholder value. - FY2019-Q3RestatedAnnual report
「In the IT solutions business, sales were ¥442 million, down 18.9% year on year, as a result of strategic efforts to concentrate IT resources on in-group development. Operating profit was ¥72 million, up 40.4% year on year, supported in part by the continuation of existing projects.」
The Group continues its policy of concentrating IT resources on in-group development. Sales fell 18.9% year on year, while operating profit rose 40.4% year on year, owing in part to the continuation of existing projects. - FY2019-Q2RestatedAnnual report
「We also continued to strategically expand and strengthen our frontline operating group companies.」
The continued expansion and strengthening of frontline operating group companies is a specific measure for concentrating management resources on growth businesses. - FY2019-Q1AdvancedAnnual report
「In the IT solutions business, sales were ¥144 million, down 34.2% year on year, as a result of the strategic shift of resources toward in-group development.」
As a specific example of concentrating management resources on growth businesses, the Group states that it strategically shifted resources in the IT solutions business to in-group development. - FY2018AdvancedAnnual report
「During the medium-term business plan period, we plan to establish Yokote Campus and Akita BPO Nikaho Campus and expand Yamagata BPO Garden in order to increase order-taking capacity. In addition, we plan to establish the Toyama Comprehensive Training Center to improve the quality and capabilities of on-site operations, and to continue investing in IT to improve operational efficiency. The medium-term business plan sets out an investment plan totaling ¥8,700 million.」
The concentration of management resources on growth businesses was made concrete in a medium-term investment plan of ¥8,700 million, including multiple locations, training centres and IT investments. - FY2018-Q3AdvancedAnnual report
「Operating profit was ¥2,862 million, up 5.9% year on year, as the recovery of upfront costs incurred in the first half began.」
Recovery of upfront costs associated with growth investments began on a cumulative third-quarter basis, and operating profit increased year on year. - FY2018-Q2AdvancedAnnual report
「We also actively carried out the strategic expansion and strengthening of our frontline operating group companies.」
As a measure to concentrate management resources for future growth, the Group strategically expanded and strengthened its frontline operating group companies. - FY2018-Q1AdvancedAnnual report
「During the first quarter, we made upfront investments for future growth. These mainly consisted of (1) promoting recruitment at our frontline operating group companies to strengthen competitiveness, (2) establishing a temporary centre in Yokote, Akita Prefecture, to meet strong demand, and (3) providing education and training for large-scale programmes scheduled to begin from the second quarter onward.」
The Group made specific upfront investments for future growth, including accelerated recruitment at frontline operating companies, the establishment of a temporary centre in Yokote, and education and training for large-scale programmes. - FY2017First statedAnnual report
「Continued business growth and expansion are essential for sustained profit growth. Accordingly, we intend to concentrate management resources on growth businesses and pursue various initiatives to expand sales.」
The Group has stated its policy of concentrating management resources on growth businesses to achieve sustained profit growth.