Strengthening real estate services through an integrated system covering intake, arrangements and on-site support

「In light of the increase in memberships for subscription-based services, including lifestyle services for telecommunications carriers, and the growing demand for monitoring the safety of older people and children, we will expand a diversified range of services supporting safe and convenient lifestyles, including the development of home IoT devices and systems and pet-related services.」

「The emergency-response service for rental housing under Home Assist, launched in the second half of the previous fiscal year, performed well, resulting in higher revenue.」

「The Property Business, which provides repairs for condominiums for sale and rent and detached houses, as well as coin-operated parking maintenance and other services, reported revenue of ¥4,833 million, up 20.5% year on year, and operating profit of ¥356 million, up 40.0%. This was supported by strong performance in Home Assist’s emergency response services for rental housing, which began in the second half of the previous fiscal year. Awareness of the service has also increased, stabilizing its utilization rate and revenue.」

「In the fiscal year ending March 2025, the company sought to expand its emergency response services, which had previously focused mainly on condominiums for sale, to rental properties. As a result, it launched emergency response services for rental condominiums covering approximately 600,000 units, contributing to earnings.」

「The Property Business, which provides repairs for condominiums for sale and rent and detached houses, as well as coin-operated parking maintenance and other services, reported revenue of ¥4,011 million, up 14.1% year on year, due to the expansion of Home Assist emergency services for rental housing and the expansion of Park Assist’s service areas and managed operating sites. Although both businesses incurred higher personnel costs due to increased staffing and higher procurement prices, operating profit rose to ¥254 million, up 12.0%, as the increase in revenue expanded profit and field response productivity improved.」

「We will shift our service focus from “homes” to “lifestyles” and develop and provide services such as repairs for large home appliances and pet-related services. We will also provide new condominium management services by combining the use of smartphones, tablets and touch-screen signage to digitize guidance, reception and attendance-based operations with the strengths of our group, including emergency response, regular patrols, inspections and other operational services that require on-site personnel.」

「The Property Business, which provides repairs for condominiums for sale and rent and detached houses, as well as coin-operated parking maintenance and other services, reported revenue of ¥5,231 million, up 7.9% year on year. Although some Home Assist services provided with an energy-related company were changed and costs increased due to measures to strengthen the operating structure, growth in existing services and field response operations, together with expansion of Park Assist’s operating sites and service usage, contributed to higher revenue. Operating profit was ¥349 million, up 1.4%, as improved profitability at Park Assist more than offset higher costs at Home Assist associated with strengthening the operating structure.」

「The Property Business, which provides repairs for condominiums for sale and rent and detached houses, as well as coin-operated parking maintenance and other services, reported revenue of ¥3,515 million, up 10.5% year on year, and operating profit of ¥227 million, up 24.2%. Home Assist’s existing services remained solid, while investments including the establishment of new Park Assist dispatch bases were completed, improving profitability through higher utilization and other factors.」

「The Property Business, which provides repairs for condominiums for sale and rent and detached houses, as well as coin-operated parking maintenance, posted higher revenue and profit in Park Assist as the benefits of investments made in advance during the previous fiscal year took effect. In Home Assist, however, the number of service arrangements declined following changes to some services provided with an energy-related company, while costs increased for strengthening the operating structure to increase service users and for other purposes. Total revenue was ¥1,674 million, up 8.2% year on year, and operating profit was ¥107 million, down 17.3%.」

「The Property Business, which provides repairs for condominiums for sale and rent and detached houses, as well as coin-operated parking maintenance and other services, reported revenue of ¥4,846 million, up 9.4% year on year. Home Assist benefited from an increase in members eligible for emergency services and a revision to the per-unit guarantee fee. Park Assist benefited from the expansion of its service area and car-sharing-related services. Operating profit was ¥345 million, down 9.1%, as the expansion of the service area increased personnel and outsourcing costs and other procurement expenses.」

「The Property Business, which provides repairs for condominiums for sale and rent and detached houses, as well as coin-operated parking maintenance, reported higher revenue, supported by an increase in Home Assist memberships following strong sales of new properties by major clients. Park Assist benefited from the expansion of its service area and broader support for car-sharing services, resulting in revenue of ¥3,182 million, up 8.2% year on year.」

「The Property Business, which provides repairs for condominiums for sale and rent and detached houses, as well as coin-operated parking maintenance, posted higher revenue and profit, reflecting an increase in Home Assist memberships driven by strong sales of new properties by major clients, as well as increases in the number of eligible customers and contracted emergency service calls resulting from the expansion of service areas. Park Assist also achieved higher revenue and profit through expansion of operating sites and the acquisition of new clients. Total revenue was ¥1,547 million, up 7.6% year on year, and operating profit was ¥130 million, up 26.0%.」

「In February 2022, we expanded the Home Assist business through collaboration with a major energy company. We will also expand the customer base for existing services by extending their scope from property management companies to individuals.」

「The Property Business, which provides repairs for condominiums for sale and rent and detached houses, as well as coin-operated parking maintenance, reported higher revenue as its major client operations grew steadily. Park Assist also posted higher revenue as existing operations expanded, including an increase in contracts from new clients and entry into the Hiroshima and Okayama areas. Revenue was ¥4,431 million, up 11.4% year on year. Operating profit was ¥379 million, up 3.1%, as the redeployment of field dispatch bases under the company’s own services was completed, improving dispatch efficiency and profitability.」

「In the Property Business, existing client transactions in Home Assist remained solid, while Park Assist made progress at a level similar to the previous fiscal year due to restrictions on activities. As network development costs and other expenses increased, revenue was ¥2,941 million, up 12.6% year on year, while operating profit was ¥216 million, down 23.0% from the same period of the previous year.」

「For property services (Home Assist), we aim to realise service areas that “only PI can provide,” including expanding the range of services for residents. We will establish services that become company standards, including not only functional repairs but also responses in common areas, extended warranties and inspection work, with the aim of securing future growth.」

「The Property business, which provides first-line repairs in the private areas of condominiums, rental apartments and detached houses, as well as coin-operated parking maintenance and related services, recorded revenue of ¥3,978 million, up 1.9% year on year, driven by growth in existing outsourced work for property services (Home Assist). Operating profit increased 1.4% to ¥368 million as recruitment and training costs and other expenses for the launch of a new centre stabilised.」

「The Property business, which provides first-line repairs in the private areas of condominiums, rental apartments and detached houses, as well as coin-operated parking maintenance, recorded revenue of ¥2,613 million, up 3.1% year on year, mainly due to growth in existing outsourced work for property services (Home Assist). Operating profit increased 24.6% to ¥280 million as upfront investments came to an end.」

「The Property business, which provides first-line repairs in the private areas of condominiums, rental apartments and detached houses, as well as coin-operated parking maintenance, recorded revenue of ¥1,304 million, up 6.9% year on year, mainly due to growth in existing outsourced work for property services (Home Assist). Operating profit increased 69.2% to ¥174 million as upfront investments came to an end and costs were controlled.」

「To differentiate our services, we will strengthen the operating structure of our fieldwork-specialist subsidiary and provide high-quality services to end users, thereby securing new service offerings while improving operational efficiency.」

「The Property Assist business, which provides first-line repairs in the private areas of condominiums, rental apartments and detached houses, as well as coin-operated parking maintenance and related services, recorded revenue of ¥4,053 million, up 10.7% year on year, on steady growth in property services (Home Assist). Operating profit was ¥395 million, down 11.0% year on year, as recruitment and training costs and other expenses for the launch of a new centre were incurred ahead of schedule.」

「Operating profit was ¥245 million, down 18.7% year on year, due to upfront costs including recruitment and training for the launch of a new centre and the start-up of the core system.」

「The Property Assist business, which provides first-line repairs in the private areas of condominiums, rental apartments and detached houses, as well as coin-operated parking maintenance, recorded revenue of ¥1,260 million, up 6.3% year on year, mainly due to growth in existing outsourced work for property services (Home Assist). Operating profit was ¥108 million, down 30.4% year on year, as the company made upfront investments in systems and human resources to expand its business scope.」

「To differentiate our services, we will strengthen the operating structure of our fieldwork-specialist subsidiary. To maintain and expand business with existing client companies, we will continue to add new service offerings, improve service quality and increase operational efficiency based on an integrated service-delivery structure covering the process from intake and dispatch through to field response.」

「Maintaining and expanding field-response functions as group companies is highly significant from the perspective of differentiating the company as an assistance provider and constitutes a strategically important initiative.」

「The Property Assist business, which provides first-line repairs in the private areas of condominiums, rental apartments and detached houses, as well as coin-operated parking maintenance, recorded revenue of ¥2,389 million, up 16.4% year on year, on steady growth in residential services (Home Assist). Operating profit increased 248.5% to ¥301 million, supported by improved profitability of existing programmes and stable operations at the field-response group companies.」

「Operating profit increased 274.8% year on year to ¥155 million as the company captured the benefits of investments to strengthen the functions of its field-response group companies.」

「The Property Assist business, which provides first-line repairs in the private areas of condominiums, rental apartments and detached houses, as well as coin-operated parking maintenance and related services, recorded revenue of ¥3,181 million, up 14.3% year on year, supported by the acquisition of new Home Assist clients and steady growth. Operating profit increased 8.1% to ¥167 million as the benefits of upfront investments, including the expansion of the field-response group companies, emerged.」

「Operating profit was ¥86 million, down 13.4% year on year, due to upfront costs for expanding the field-response group companies and preparing to launch services for new clients.」

「The Property Assist business, which provides first-line repairs in the private areas of condominiums, rental apartments and detached houses, as well as coin-operated parking maintenance, recorded revenue of ¥990 million, up 11.4% year on year, driven by the commencement of newly outsourced work and growth in existing outsourced work for property services (Home Assist). Operating profit was ¥41 million, down 1.9% year on year, due to upfront costs for strengthening the field-response group company and preparing for the launch of newly outsourced projects.」

「To maintain and expand business with existing client companies, we will continue to improve service quality and operational efficiency based on an integrated service-delivery structure covering the process from intake and dispatch through to field response.」

「Revenue increased 17.6% year on year to ¥2,783 million, supported by steady growth in residential services (Home Assist) and newly outsourced work associated with energy liberalisation. Operating profit was ¥155 million, down 13.5% year on year, due to initial costs for the new outsourced work and investment in the fieldwork-specialist subsidiary responsible for field response.」

「The Property Assist business, which provides first-line repairs in the private areas of condominiums, rental apartments and detached houses, as well as coin-operated parking maintenance, recorded revenue of ¥1,820 million, up 16.3% year on year, supported by steady growth in residential services (Home Assist) and newly outsourced work associated with energy liberalisation. Operating profit was ¥99 million, down 6.1% year on year, due to initial costs for newly outsourced work and investment in the fieldwork-specialist subsidiary responsible for field response.」

「The Property Assist business, which provides first-line repairs in the private areas of condominiums, rental apartments and detached houses, as well as coin-operated parking maintenance, recorded revenue of ¥889 million, up 16.1% year on year, driven by the commencement of newly outsourced work and growth in existing outsourced work for property services (Home Assist). Operating profit was ¥42 million, down 8.5% year on year, due to upfront costs for establishing operations for the newly outsourced work.」

「To differentiate our services, we will strengthen the operating structure of our fieldwork-specialist subsidiary, 株式会社プレミア・プロパティサービス. To maintain and expand business with existing client companies, we will continue to improve service quality and operational efficiency based on an integrated service-delivery structure covering the process from intake and dispatch through to field response.」