Increase in net sales and operating income

「Net sales increased 11.3% year on year to ¥70,911 million. Although costs increased due to higher wages resulting from improved employee compensation and higher unit payments to subcontractors in the Automotive business, these were absorbed by earnings from segments that posted higher sales. Operating profit increased 11.4% to ¥8,869 million.」

「As a result, in the current fiscal year, which marked the milestone of the 40th business year of our group, revenue and profit at every stage reached record highs.」

「Consolidated revenue was ¥63,719 million, up 8.5% year on year, as the expansion of assistance services drove double-digit growth in the property and global businesses, which together with the core automotive business generated higher revenue. The financial guarantee business also contributed to revenue growth through an increase in the number of contracts, overcoming the impact of the completion of vaccine-related operations. Operating profit was ¥7,961 million, up 0.5%, as earnings from segments that generated higher revenue offset the impact of lower earnings following the completion of vaccine-related operations and higher personnel and subcontracting costs, primarily in the core automotive business.」

「Revenue for the interim consolidated accounting period was ¥30,770 million, up 7.0% year on year, as the core automotive business grew and the property, global and financial guarantee businesses performed steadily. Operating profit declined to ¥3,729 million, down 3.3%, within the planned range due to the completion of the temporary vaccine-related operations.」

「Consolidated net sales increased 7.7% year on year to ¥58,738 million. Although the Company was affected by the winding down of vaccine-related operations and higher costs due to revisions to the salary table and other factors, sales growth absorbed the temporary decline in profitability associated with the winding down of those operations, and operating profit increased 1.0% to ¥7,921 million.」

「Consolidated net sales for the third quarter increased 8.1% year on year to ¥43,744 million, as growth in the Financial Guarantee, Global and Automotive businesses absorbed the decline in vaccine-related operations. Although net sales increased from the prior-year period, operating profit declined 3.1% to ¥5,854 million due to a temporary decline in profitability associated with the contraction of vaccine-related operations, which had reached peak volumes by the prior-year period.」

「Consolidated revenue for the second quarter was ¥28,763 million, up 9.9% year on year, as the core automotive business and the financial guarantee and global businesses performed steadily. Operating profit was ¥3,857 million, up 0.5%, as growth in existing businesses absorbed the earnings decline caused by the contraction of vaccine-related operations in the customer business.」

「Consolidated revenue for the first quarter was ¥13,917 million, up 10.4% year on year, supported by the solid performance of the financial guarantee business, growth in the core automotive business and the recovery of the global business as the number of overseas travelers increased. Operating profit was ¥1,889 million, up 0.2%, as growth in existing businesses absorbed the earnings decline caused by the contraction of vaccine-related operations in the customer business and increased sports team activity expenses in the social business.」

「Consolidated net sales for the third quarter increased 18.1% year on year to ¥40,452 million, as the trend toward revitalizing socioeconomic activity while maintaining COVID-19 measures became more pronounced and contracted operations remained solid. Operating profit increased 22.7% to ¥6,040 million, reflecting the steady performance of the core businesses and the extension of vaccine-related operations in the Customer business. Ordinary profit increased 22.8% to ¥6,342 million. Although the Company recorded ¥169 million in foreign exchange losses, the increase in operating profit and improved earnings at equity-method affiliates contributed. Quarterly net income attributable to owners of the parent increased 20.3% to ¥3,761 million.」

「Consolidated revenue for the second quarter was ¥26,179 million, up 17.4% year on year, as demand centered on the global and customer businesses expanded, reflecting the fading impact of restrictions accompanying COVID-19 prevention measures and the accelerating recovery in economic activity. Operating profit was ¥3,839 million, up 25.3%, as the increase in newly contracted work, in addition to the expansion of existing operations, offset upfront investment to launch new contracted businesses.」

「Consolidated net sales for the first quarter increased 17.9% year on year to ¥12,611 million. Although the impact of COVID-19 remained, demand expanded mainly in the Automotive and Customer businesses, reflecting the social environment surrounding the recovery of economic activity. Operating profit increased 27.0% to ¥1,886 million. Although upfront investment was made to establish new BPO sites, the increase in new contracted operations, in addition to the expansion of existing operations, contributed to earnings. Ordinary profit increased 34.9% to ¥1,955 million as earnings at equity-method affiliates improved. Quarterly net income attributable to owners of the parent increased 36.3% to ¥1,100 million.」

「Having overcome the crisis caused by the spread of COVID-19, the Company achieved record-high net sales of ¥46,744 million, up 15.1% year on year, as net sales increased year on year in all business segments, led by strong growth in the Customer business. Operating profit also reflected strong sales, increasing 30.7% to ¥6,842 million.」

「Consolidated net sales for the third quarter exceeded plan and increased 14.0% year on year to ¥34,260 million, as demand from business partners for new outsourcing services increased, along with unplanned new contracted work in addition to existing contracted volumes. Operating profit increased 27.6% to ¥4,924 million, reflecting efforts in each business to improve the efficiency and profitability of existing operations. Ordinary profit increased 29.1% to ¥5,163 million. As a result, quarterly net income attributable to owners of the parent increased 37.8% to ¥3,126 million.」

「Consolidated net sales for the second quarter increased 12.9% year on year to ¥22,293 million. Although the impact of the spread of COVID-19 continued, handling volumes from existing customers remained solid. Operating profit increased 17.3% to ¥3,063 million following personnel redeployment and cost controls, while ordinary profit increased 19.2% to ¥3,136 million. As a result, quarterly net income attributable to owners of the parent increased 19.0% to ¥1,853 million.」

「Consolidated net sales for the first quarter increased 12.9% year on year to ¥10,693 million. Although individual activity remained sluggish due to the impact of COVID-19, sales remained solid amid stronger corporate demand, particularly in the Customer business. Operating profit increased 14.5% to ¥1,484 million, despite upfront investment costs from expanding the existing Yamagata BPO Park in March and actively hiring personnel at all locations, supported by growth in the Customer business.」

「Consolidated net sales for the third quarter declined 5.2% year on year to ¥30,049 million, with the Global business particularly affected by the resurgence of COVID-19. Operating profit increased 2.1% to ¥3,859 million, reflecting continued rigorous cost controls. Ordinary profit declined 1.6% to ¥4,000 million, mainly due to the recognition of ¥56 million in foreign exchange losses. Quarterly net income attributable to owners of the parent declined 6.3% to ¥2,269 million following the recognition of ¥116 million in additional penalties for fraudulent billing as an extraordinary loss (*1).」

「Consolidated net sales for the second quarter declined 4.6% year on year to ¥19,739 million, mainly as the Automotive and Global businesses were affected by COVID-19. Operating profit increased 8.0% to ¥2,611 million for the Group as a whole, following the thorough redeployment of personnel and implementation of cost controls.」

「Consolidated net sales for the first quarter declined 5.3% year on year to ¥9,473 million, as corporate and individual activity declined due to the impact of COVID-19. Operating profit nevertheless increased 0.6% to ¥1,296 million, as rigorous cost controls were implemented under these conditions.」

「Consolidated net sales increased 13.9% year on year to ¥42,377 million. Operating profit increased 5.8% to ¥4,959 million. Although some challenging programs arose, they were offset by the stable operation of major programs and field-response operations.」

「Consolidated net sales for the third quarter increased 15.8% year on year to ¥31,705 million, as major businesses, including Road Assist, performed steadily. Operating profit increased 18.3% to ¥3,779 million. Although some challenging projects arose, revenue from the Road Assist and Warranty businesses contributed. Ordinary profit increased 17.1% to ¥4,066 million, mainly supported by ¥98 million in equity-method investment income and ¥84 million in foreign exchange gains. Following the recognition of ¥173 million in gains on sales of investment securities as extraordinary income, quarterly net income attributable to owners of the parent increased 5.0% to ¥2,422 million.」

「Consolidated net sales for the second quarter increased 15.6% year on year to ¥20,688 million, as major businesses, including Road Assist, Property Assist and Warranty, grew steadily. Operating profit increased 20.7% to ¥2,417 million, reflecting improved profitability in the Road Assist and Warranty businesses. Ordinary profit increased 19.3% to ¥2,595 million, including foreign exchange gains. Quarterly net income attributable to owners of the parent declined 7.8% to ¥1,340 million, affected by a consolidated subsidiary that reported a net loss after recording a ¥150 million loss on withdrawal from a business as an extraordinary loss.」

「Consolidated net sales for the first quarter increased 15.9% year on year to ¥10,001 million, as major businesses, including Road Assist, performed steadily. Operating profit increased 31.7% to ¥1,289 million, reflecting the resolution of issues identified in the prior year and the Company's ability to provide stable service operations. Ordinary profit increased 30.0% to ¥1,328 million. Quarterly net income attributable to owners of the parent declined 3.3% to ¥635 million, due in part to the transition to a holding company structure.」

「Consolidated net sales increased 12.3% year on year to ¥37,196 million. Operating profit increased 10.8% to ¥4,687 million. Although some challenging programs arose, they were offset by the stable operation of major programs and field-response operations.」

「Consolidated net sales for the third quarter increased 12.1% year on year to ¥27,379 million, as major businesses, including Road Assist, performed steadily. Operating profit increased 11.7% to ¥3,196 million. Although some challenging projects arose, revenue from the Road Assist and Property Assist businesses contributed. Ordinary profit increased 11.2% to ¥3,472 million, mainly supported by ¥137 million in equity-method investment income. Quarterly net income attributable to owners of the parent increased 17.3% to ¥2,305 million.」

「Consolidated net sales for the second quarter increased 12.3% year on year to ¥17,901 million, supported by steady growth in the Road Assist and Property Assist businesses. Although profit declined in the Warranty and Customer Support businesses, improved profitability in the Road Assist and Property Assist businesses drove Group-wide operating profit up 10.6% to ¥2,002 million. Ordinary profit increased 10.3% to ¥2,176 million, as interest on securities and equity-method investment income accumulated. As a result, quarterly net income attributable to owners of the parent increased 16.4% to ¥1,453 million.」

「Consolidated net sales for the first quarter increased 9.7% year on year to ¥8,630 million, as major businesses, including Road Assist, performed steadily. Operating profit increased 4.9% to ¥978 million, reflecting the Company's ability to provide stable service operations. Ordinary profit declined 0.6% to ¥1,022 million, affected by foreign exchange gains and equity-method investment losses. As a result, quarterly net income attributable to owners of the parent increased 2.5% to ¥657 million.」

「Consolidated net sales increased 12.4% year on year to ¥33,119 million. Although the Company was unable to reach the ¥35,000 million net sales target for the fiscal year ending March 2018 set in the medium-term business plan announced in 2015, continued growth driven by efforts to acquire new clients and develop and provide services related to energy liberalization led to higher sales. Operating profit increased 12.3% to ¥4,230 million. Although the Toyama BPO Town, opened in April 2015, operated below expectations, the Company captured revenue opportunities from expanding its business scope.」

「Consolidated net sales for the third quarter increased 11.7% year on year to ¥24,434 million, as major businesses, including Road Assist, performed steadily. Operating profit increased 5.9% to ¥2,862 million as recovery of upfront costs incurred in the first half began. Ordinary profit increased 4.9% to ¥3,122 million, supported by ¥140 million in equity-method investment income and foreign exchange gains. Quarterly net income attributable to owners of the parent declined 2.1% to ¥1,965 million, as quarterly net income attributable to non-controlling interests increased following a secondary offering conducted in connection with a Group company being designated as a First Section company on the Tokyo Stock Exchange.」

「Consolidated net sales for the second quarter increased 12.3% year on year to ¥15,946 million, as major businesses, including Road Assist, performed steadily. Operating profit increased 1.9% to ¥1,810 million. Although upfront costs were incurred for the operation of the temporary center at the Akita BPO Yokote Campus, expansion of the Group's field-response companies and preparations for launching new clients, these costs were absorbed by business growth.」

「Consolidated net sales for the first quarter increased 12.9% year on year to ¥7,866 million, as major businesses, including Road Assist, performed steadily. Operating profit increased 3.8% to ¥933 million, absorbing the upfront costs incurred for future growth.」

「Consolidated net sales increased 7.9% year on year to ¥29,477 million, as the Company expanded its business scope in its core Road Assist, Property Assist, Insurance BPO and Warranty businesses. Operating profit increased 12.6% to ¥3,768 million, reflecting the capture of revenue opportunities from the expanded business scope and the end of upfront costs associated with the completion of Toyama BPO Town.」

「Consolidated net sales for the third quarter increased 7.3% year on year to ¥21,880 million, as the Company expanded its business scope in its core Road Assist, Property Assist and Insurance BPO businesses against a backdrop of solid demand. Operating profit increased 13.6% to ¥2,703 million, as the costs associated with the completion of Toyama BPO Town and the transfer of operations ran their course, while management efficiency improvements also contributed. Ordinary profit increased 15.1% to ¥2,976 million, supported by ¥109 million in foreign exchange gains and equity-method investment income. Quarterly net income attributable to owners of the parent increased 12.4% to ¥2,007 million.」

「Consolidated net sales for the second quarter increased 5.5% year on year to ¥14,206 million. Existing contracted operations in the Road Assist business expanded steadily, while new contracted operations in the Property Assist and Insurance BPO businesses also contributed. Operating profit increased 16.9% to ¥1,776 million, as depreciation and other costs associated with the start-up of Toyama BPO Town ran their course and cost reductions from efficiency improvements had a positive effect. As a result, quarterly net income attributable to owners of the parent increased 37.1% to ¥1,542 million.」

「Consolidated net sales for the first quarter increased 4.7% year on year to ¥6,967 million, as major businesses, including Road Assist, performed steadily. Operating profit increased 16.0% to ¥899 million, supported by strong performance in the Insurance BPO business. As a result, quarterly net income attributable to owners of the parent increased 103.5% to ¥839 million.」

「Consolidated net sales increased to ¥27,328 million, up 11.0% year on year, as the Company expanded its business scope in its core Road Assist, Property Assist and Insurance BPO businesses. Operating profit increased 13.3% year on year to ¥3,345 million, despite costs associated with the completion of the Toyama BPO Town and the transfer of operations, mainly due to the impact of foreign exchange rates.」