Improving Efficiency Through IT Investment and Focusing on Services That Only People Can Provide

「With the DX Promotion Headquarters established in October 2025 at the centre of these efforts, we are accelerating the improvement of operational efficiency, including by implementing AI functions in CTI, a high-performance telephony system.」

「In addition to introducing generative AI to improve operating efficiency, we are promoting business model transformation through investment, including the establishment of a new DX Promotion Headquarters on 1 October 2025 to drive digital transformation across the Group.」

「We are also developing systems that use AI image-recognition technology to estimate the amount of damage and pursuing the development and monetisation of process-based businesses that do not rely on human capital.」

「The IT business, which provides IT solutions, generated revenue of ¥420 million, up 129.7% year on year, and operating profit of ¥57 million, up 166.1%, as deliveries of supply chain management systems progressed.」

「Increase profit per employee by 20% in 3 years through rigorous project-by-project profitability management for contract work, selective withdrawal from low-profitability projects, and reductions in work hours and improvements in productivity through digital transformation using AI and other technologies.」

「The IT business, which provides IT solutions, generated revenue of ¥570 million, down 13.5% year on year, and operating profit of ¥99 million, down 44.4%, due to cancellations of supply chain management system licences, delays in customer acceptance and the reaction to acceptance being concentrated in the first half of the previous fiscal year.」

「The IT business, which provides IT solutions, generated revenue of ¥183 million, down 52.3% year on year, and operating profit of ¥21 million, down 83.7%, due to cancellations of supply chain management system licences, delays in customer acceptance and the reaction to acceptance being concentrated in the first half of the previous fiscal year.」

「The IT business, which provides IT solutions, generated revenue of ¥114 million, down 37.6% year on year, and operating profit of ¥7 million, down 67.4%, due to cancellations of supply chain management system licences.」

「The IT business, which provides IT solutions, saw steady progress in acquiring new customers and delivering supply chain management systems. Revenue was ¥660 million, up 9.1% year on year, and operating profit was ¥179 million, up 3.1%.」

「The IT business, which provides IT solutions, reduced its group-internal systems development activities, resulting in lower revenue of ¥383 million, down 3.5% year on year. Operating profit increased as new customer acquisitions and deliveries related to supply chain management systems progressed smoothly, reaching ¥132 million, up 1.3% year on year.」

「Operating profit was ¥8,592 million, up 42.9% year on year, as strong sales were accompanied by progress in improving operating efficiency through digital transformation.」

「In the IT business, revenue was ¥605 million, up 51.2% year on year, and operating profit was ¥174 million, up 51.4%, mainly due to continued deliveries of supply chain management systems to existing customers.」

「In the IT Solutions business, revenue was ¥397 million, up 79.0% year on year, mainly due to deliveries of supply chain management systems to existing customers, while operating profit was ¥131 million, up 132.1%.」

「The Insurance BPO business generated revenue of ¥3,321 million, up 10.1% year on year, due to the acquisition of new clients and solid growth in membership for healthcare programmes for expatriate employees. Operating profit was ¥332 million, down 11.6% year on year, due to upfront costs from system investment aimed at enhancing service value and a partial decline in the handling of overseas travel insurance.」

「At the same time, we will continue to make active investments that contribute to systemisation and efficiency in order to focus on “work that only people can do.”」

「Operating profit was ¥376 million, down 2.9% year on year, due to upfront costs from system investment aimed at enhancing service value and a partial decline in the handling of overseas travel insurance.」

「Operating profit was ¥246 million, down 7.5% year on year, due to upfront costs from system investment aimed at enhancing service value and a partial decline in the handling of overseas travel insurance.」

「At the same time, we will continue to make active investments that contribute to systemisation and efficiency in order to focus on “work that only people can do.”」

「The Insurance BPO business generated revenue of ¥2,741 million, up 3.4% year on year, on the solid expansion of healthcare programmes for expatriate employees. Operating profit was ¥388 million, down 8.1% year on year, due to upfront costs for strengthening the organisational structure and making system investments in preparation for future efficiency gains.」

「Operating profit was ¥266 million, down 10.9% year on year, due to upfront costs from system investment aimed at enhancing service value.」

「At the same time, we will continue to make active investments that contribute to systemisation and efficiency in order to focus on “work that only people can do.”」

「The Road Assist business generated revenue of ¥8,455 million, up 10.8% year on year, as the existing business remained solid against the backdrop of increased service usage accompanying higher utilisation. Operating profit was ¥932 million, up 24.1% year on year, as the burden of upfront investment in Toyama BPO Town subsided and efficiency and systemisation initiatives progressed.」

「Operating profit was ¥587 million, up 22.5% year on year, as the burden of upfront investment in Toyama BPO Town subsided and efficiency and systemisation initiatives progressed.」

「We recognise that improving quality is essential to maintaining and enhancing this value. We will work to improve efficiency through IT investment while focusing on services that only people can provide.」