Decline in subscription revenue due to customer cancellations
First written in FY2022. 4 of 6 entries say "Mitigated", first in FY2023. Latest entry: 2026-08-14.
29 other companies' latest entry also says "Restated".
- 2026-08-14RestatedResults briefing materials
「The customer churn rate is 0.68%, remaining at 1.0% or below」
Reconfirms that the first-quarter customer churn rate was 0.68%, remaining at 1.0% or below. - FY2026MitigatedAnnual report
「Under this organizational structure, the customer churn rate was 0.65% in the fiscal year ending March 2026.」
The company disclosed that the customer churn rate declined from 0.71% in the previous fiscal year to 0.65%. - 2026-05-15MitigatedResults briefing materials
「The customer churn rate is 0.65%, remaining at 1.0% or below」
Reports a customer churn rate of 0.65% and its continued maintenance at 1.0% or below. - FY2024MitigatedAnnual report
「Under this organizational structure, the customer churn rate for the fiscal year ended March 2024 was 0.67%.」
The company disclosed that the customer churn rate declined from 0.79% in the previous fiscal year to 0.67%. - FY2023MitigatedAnnual report
「Under this organizational structure, the customer churn rate for the fiscal year ended March 2023 was 0.79%.」
The company disclosed a customer churn rate of 0.79% related to cancellation risk, down from 0.86% in the previous fiscal year. - FY2022First statedAnnual report
「If cancellations increase and subscription revenue declines due to a loss of market competitiveness in our services or other factors, our operating results and financial position may be affected.」
The company identifies increased cancellations and lower subscription revenue resulting from reduced market competitiveness as risks.