Standardization and visualization of BPO operations through a BPM platform

「In addition, we entered into a consulting partner agreement with MRI バリューコンサルティング・アンド・ソリューションズ株式会社, a subsidiary of 三菱総研ＤＣＳ株式会社 (head office: Shinagawa-ku, Tokyo; Representative Director and President: Takenaka Kazuhiro (竹中 一博)), and a BPM partner agreement with メック情報開発株式会社 (head office: Chiyoda-ku, Tokyo; President: Ogane Toshiharu (大鐘 稔陽)). With both companies newly joining, we will further advance low-code development and the digitisation of business processes and work closely together to achieve DX.」

「Specifically, under “① Establishing a new sales model to achieve DX,” we entered into a BPM partner agreement with トッパン・フォームズ株式会社 (Representative Director and President: Sakata Koichi (坂田 甲一); hereinafter, “トッパンフォームズ”). By using “intra-mart®” in initiatives to improve operational efficiency through advanced digital technologies such as AI-OCR and RPA promoted by トッパンフォームズ, we will enhance the quality of the services provided and further advance DX.」

「In addition, we successfully completed a demonstration experiment aimed at making the BPO operations of トッパン・フォームズ株式会社 (head office: Minato-ku, Tokyo; Representative Director and President: Sakata Koichi (坂田 甲一)) “smarter.”」

「Customers highly valued 3 aspects: future scalability enabling the adoption of advanced technologies, including the automation of inspections using IoT and sensors, in addition to existing systems; reduced time spent on routine tasks and the elimination of dependence on individual employees through unified master data and databases; and agile development methods that allow user requests to be reflected quickly.」

「By using this solution, it is possible to speed up information sharing with external parties such as agents while maintaining the security of customer and agency information, and to use intra-mart’s functions to visualise, improve and automate agency business processes end to end.」

「By efficiently providing accurate maintenance support through our strengths in business processes (BPM), IoT and big-data analytics, we are expected to make a substantial contribution not only to the productivity of maintenance services but also to customer satisfaction and revenue growth.」

「The company focused on increasing the number of intra-mart engineers, including by establishing seminars and training courses on visualizing and improving business processes through IM-BPM. The cumulative number of intra-mart-certified personnel, mainly at sales and development partner companies, exceeded 2,500.」

「As part of “upgrading the services business and establishing a foundation for sustainable growth,” “intra-mart” was adopted as the platform for the “OnePlatform-BPM initiative” of 東京海上インドネシア保険株式会社 (head office: Jl. Asia Afrika No.8, Jakarta 1027), which aims to improve and standardise operations and support management decisions and continuous operational improvement.」

「By centralising communications previously conducted by telephone, email and fax with 1,700 suppliers and 4 districts and 8 plants through a “Supplier Portal,” we achieved a substantial acceleration of operations, reduced transportation costs by several tens of millions of yen annually, and improved the transparency of the procurement process.」

「Our flagship product, “intra-mart,” was adopted as the workflow/business process platform for the Web service “シェアコンシェル” provided by トッパン・フォームズ㈱. Through smooth communication between the 2 companies, we successfully improved operational efficiency and customer satisfaction by visualising operations across the organisation, improving internal business processes and shortening the lead time from planning to production of forms.」

「Our flagship product, “intra-mart,” was adopted by ㈱ケイ・オプティコム, enabling the standardisation, visualisation and automation of call-centre business processes and successfully improving customer satisfaction and operational efficiency.」

「We successfully built a service platform after “エイチアールワン株式会社,” which provides outsourcing services to 300 companies and 300,000 people, from large enterprises to SMEs, adopted “intra-mart” as its BPM (Business Process Management) platform. The platform standardises and visualises BPO (Business Process Outsourcing) operations and controls processing procedures.」