Advancing the Service Business and Establishing a Foundation for Sustainable Growth

「As part of “④ Strengthening support for business transformation as a whole,” the company supported customers’ DX initiatives by helping standardize and improve the efficiency of business processes, as well as promoting in-house development within operating departments.」

「We announce that Panasonic Digital has adopted the enterprise low-code platform “intra-mart” from イントラマート社 to modernize the workflow platform used by 130,000 people across the Panasonic Group.」

「Regarding “④ Strengthening support for business transformation as a whole,” the number of member companies in the intra-mart User Group operated by the company exceeded 250. The company has strengthened customer relationships through the development of IT engineers and the sharing and dissemination of information on ICT.」

「BiXi Consulting Co., Ltd., which specializes in upstream consulting for business process transformation, began operations on 1 July 2024.」

「Regarding “④ Strengthening support for business transformation as a whole,” the intra-mart User Group operated by the company had 188 member companies as of the end of the fiscal year. The company has strengthened customer relationships through the development of IT engineers and the sharing and dissemination of information on ICT.」

「Regarding “④ Strengthening support for business transformation as a whole,” the number of member companies in the intra-mart User Group operated by the company exceeded 180. The company has strengthened customer relationships through the development of IT engineers and the sharing and dissemination of information on ICT.」

「In addition to master settings and sample provision, the company provides initial interviews, Q&A support, and regular meetings after operations begin, enabling it to implement measures optimized for each company and achieve early project launch and self-sufficiency.」

「Regarding “④ Strengthening support for business transformation as a whole,” the number of member companies in the intra-mart User Group operated by the company exceeded 140. The company has strengthened customer relationships through the development of IT engineers and the sharing and dissemination of information on ICT.」

「As part of “③ Transitioning to cloud and subscription models,” the company will begin offering Digital Process Automation Platform intra-mart® as an annual-use Customer Success License from April 2023. This annual-use sales model will further strengthen customer success after product and service implementation, while the use of operational data will promote customer adoption and enable continuous corporate DX.」

「Regarding “④ Strengthening support for business transformation as a whole,” the number of member companies in the intra-mart User Group operated by the company exceeded 100. The company has strengthened customer relationships through the development of IT engineers and the sharing and dissemination of information on ICT.」

「Against this backdrop, our group pursued improved performance by adopting the following as its key policies: "① Enhancing low-code development tools and expanding market share," "② Expanding the target market for business applications," "③ Transitioning to cloud and subscription models," and "④ Strengthening support for business transformation as a whole."」

「As part of “③ Significantly strengthening the services business and achieving sustainable growth,” the company launched the user group intra-mart User Group (IMUG), where customers can share their experience and knowledge in using the company’s products and services, promote more effective use, and exchange information and learn broadly about each company’s DX initiatives and development of DX personnel. More than 50 prominent user companies from various industries have already expressed their intention to participate, and the company will operate a forum where more customers can interact openly across organizational boundaries.」

「As part of “② Strengthening solution competitiveness” and “③ Significantly strengthening the services business and achieving sustainable growth,” the company entered into a joint research agreement in process mining with the Morikawa-Narisu Research Group at the Graduate School of Engineering, The University of Tokyo, which conducts research into next-generation network computing from broad perspectives including IoT and big data.」

「Regarding “② Strengthening solution competitiveness” and “③ Significantly strengthening the services business and achieving sustainable growth,” the company released IM-Sign, which facilitates integration between Adobe Sign, Adobe Inc.’s electronic signature service, and CloudSign, the electronic contracting service provided by Bengo4.com,Inc. By integrating BPM/workflow with electronic contracting and electronic signature services, IM-Sign enables digital transformation across business processes, including activities before and after the execution of contracts as well as the contracting process itself.」

「The company also announced a collaboration with 一般社団法人日本 OMG (head office: Minato-ku, Tokyo; Representative Director: Yoshino Akio (吉野晃生)) to plan and operate the Japanese version of the OMG-certified OCEB 2 examination. Through this globally recognized certification examination, which measures knowledge and skills in business process management and related frameworks, particularly in the BPM (Business Process Modeling) field, the company will strengthen the development of personnel capable of driving business transformation and support corporate DX.」

「Under "② Strengthening solution competitiveness" and "③ Substantially strengthening services and achieving sustainable growth," we entered into an Adobe Sign SI/integration solutions partner agreement with Adobe Japan Co., Ltd. (President and Representative Director: James McCready; hereafter, "Adobe"). Through integration with Adobe's electronic signature service "Adobe Sign," the common system platform "intra-mart®" can now digitise the entire range of internal and external business processes, including contracts with external parties, in addition to improving efficiency through the digitisation of internal business processes. We also entered into a consulting partner agreement with PFU Limited (President and Representative Director: Handa Kiyoshi (半田 清); hereafter, "PFU"). Through integration with PFU's document solutions, including its No. 1 market-share scanners and total capture services, intra-mart® can achieve thorough paperless operations and digitisation of analogue processes.」

「Against this backdrop, our group has established the following four priority policies for the current fiscal year and is working to improve business performance: ① building a new sales model to achieve DX, ② strengthening the competitiveness of our solutions, ③ substantially strengthening our service business and achieving sustainable growth, and ④ improving operational efficiency and developing human resources.」

「To enable companies to achieve enterprise-wide digital transformation (DX) more easily and at lower cost, the company developed the DX approach methodology IM-Quick Win using Signavio Process Manager.」

「Regarding “③ Strengthening the services business and establishing a sustainable growth platform,” the company actively expanded training activities to increase the number of intra-mart-certified engineers, bringing the number of certified engineers across its nationwide partner network to more than 1,500. This strengthened its technical capabilities and is expected to support higher-quality expansion of the intra-mart business.」

「As part of “③ Strengthening the services business and establishing a sustainable growth platform,” the company entered into a partnership with Signavio GmbH (head office: Berlin, Germany; CEO: Dr. Gero Decker), a leading provider of process-mining-based business process visualization and analysis tools, to digitize business processes. To enable companies to achieve enterprise-wide digital transformation (DX) more easily and at lower cost, the company developed the DX approach methodology IM-Quick Win using Signavio Process Manager.」

「As part of “③ Strengthening the services business and establishing a sustainable growth platform,” the intra-mart business improvement platform was adopted for Ricoh Group’s project to move away from Notes. The company also successfully completed a proof of concept aimed at making Toppan Forms’ BPO operations “smarter.”」

「Under “③ Strengthening the services business and establishing a sustainable growth platform,” the company established a process for expanding direct orders from priority users, particularly in manufacturing, and generating various new applications from those engagements.」

「As part of “Strengthening the services business and establishing a sustainable growth platform,” the company began offering free access to IM-BPM Process Designer (Desktop Edition), which enables easy visualization and design of business processes.」

「As part of “Strengthening the services business and establishing a sustainable growth platform,” the company entered into a partner agreement with Seino Information Service Co., Ltd. (head office: Ogaki, Gifu; President and Representative Director: Torii Yasunori (鳥居 保徳)), which has extensive expertise in logistics.」

「As part of “Strengthening the services business and establishing a sustainable growth platform,” the company’s Accel-Mart cloud service became compatible with Amazon Web Service (AWS). Significant enhancements to its PaaS functionality have made it possible to provide various solutions tailored to customers’ increasingly diverse operations and applications at low cost, while enabling early deployment of highly available, reliable, and convenient services.」

「In addition, to strengthen its capabilities for expanding business solutions across industries such as healthcare and production management, the company entered into capital and business alliances with 協立システム開発株式会社, 炭平コンピューターシステム株式会社, and 株式会社サザンクロスシステムズ.」

「Against this backdrop, our group established the following four priority policies for the current fiscal year and worked to improve business performance: ① establishing a new sales model in the target new market, ② upgrading our solutions to make them competitive in the new market, ③ upgrading our service business and establishing a foundation for sustainable growth, and ④ upgrading group management and developing human resources.」

「As part of “Strengthening the services business and establishing a sustainable growth platform,” the company renewed and began operating in October its existing cloud service Accel-Mart in response to the acceleration of digital business and increasingly diverse customer needs. In addition to enabling easier and faster implementation of a wide range of functions and applications, including BPM/workflow and groupware, the service provides a no-code agile development environment, significantly reducing the time and cost required for implementation.」

「As part of “Strengthening the services business and establishing a sustainable growth platform,” intra-mart was adopted as the platform for the OnePlatform-BPM initiative of Tokio Marine Insurance Indonesia (head office: Jl. Asia Afrika No.8, Jakarta 1027), which aims to improve and standardize operations and support management decision-making and continuous operational improvement. This has enabled end-to-end business processes, greater operational visibility and efficiency, and stronger governance controls, as well as the use of data for advanced analysis to support flexible management decisions and continuous operational improvement in Indonesia.」

「As part of “Strengthening the services business and establishing a sustainable growth platform,” the company began offering the Accel Kaiden! Credit Card Integration Service, which automatically imports transaction details for corporate cards issued by Sumitomo Mitsui Card. In addition, together with TIS Inc., the company built a cloud-based Supplier Portal using TIS’s FAST Purchasing solution, based on intra-mart, to centrally manage procurement operations with Meidensha Corporation’s suppliers.」

「As part of “Strengthening the services business and establishing a sustainable growth platform,” the company’s flagship intra-mart product was adopted as the workflow and business process platform for Toppan Forms’ Web service Share Concierge. Through smooth communication between the two companies, the project achieved greater operational efficiency and improved customer satisfaction, including visualization of overall operations, more efficient internal business processes, and shorter lead times from form planning through production.」

「Peripheral services, including system development and consulting using intra-mart, remained generally solid, supported by recurring projects in the financial sector and growth in consulting services accompanying increased orders for packaged products.」

「We established the following four priority policies for the current fiscal year and worked to improve business performance: ① establishing a new sales model in the target new market, ② upgrading our solutions to make them competitive in the new market, ③ upgrading our service business and establishing a foundation for sustainable growth, and ④ upgrading group management and developing human resources.」