A User-Focused Debugging Framework and Quality Expertise

「We will pursue further growth by focusing on providing high-value-added services made possible by personnel with extensive knowledge of games.」

「We developed proactive sales activities leveraging our extensive inventory of testing equipment dedicated to new hardware, while steadily acquiring new projects by promoting company-wide, flexible and agile operations tailored to customer needs, including sharing resources across locations.」

「“AI-Collaborative HumanOps OS” is a platform centered on an integrated platform (OS) for human resources and operational data, together with conversational AI agents that collaborate on the platform. It provides integrated support for testers’ operations, the resolution of operational issues, skills assessment and career development, as well as management functions required for operations, including quality control, progress visualization, KPI analysis and stronger governance.」

「Domestic debugging services performed well as proactive sales activities, supported by a large pool of testing personnel and more than 600 units of dedicated testing equipment for new hardware procured ahead of schedule at the end of the previous fiscal year, led to the acquisition of numerous new console-game projects.」

「We worked to secure talented personnel and improve employee satisfaction by newly establishing a Lab. testing center in Kumamoto and raising testers’ hourly wages above previous levels.」

「We worked to maintain and expand our overwhelming market share by promoting DHQ (Digital Hearts Quality), our proprietary quality management method for achieving optimal QCD (Quality/Cost/Delivery) for customer companies, and by enhancing the value we provide through our services.」

「Under these circumstances, our group has provided services flexibly in line with the development structures of customer companies by securing and training test engineers with specialized knowledge of software testing and strategically deploying operating bases nationwide, thereby securing approximately 8,000 testing personnel.」

「We also worked to improve profitability by strengthening operational reforms at Lab. testing centers and reviewing the cost structure.」

「Meanwhile, in our core Entertainment business, we worked to improve profitability in domestic debugging services by strengthening efforts to improve the operational efficiency of Lab. testing centers and review the cost structure.」

「In our core Entertainment business, we are working to establish operational excellence in domestic debugging services while focusing on expanding global services as a new pillar of growth.」

「We also worked to further improve profitability by consolidating and integrating Lab. testing centers and reducing expenses.」

「We established an order acceptance structure for acquiring new titles for the new PlayStation® 5 hardware released in November 2020, and strengthened collaboration among our domestic and overseas group companies to reliably capture growing demand for translation and localization services.」

「During the three-month period ended in the first quarter, in light of the spread of COVID-19, we worked to establish a structure capable of providing stable services while thoroughly preventing infections. This included changing our debugging operations to reduce the risk of the three Cs, namely crowded places, close-contact settings and confined spaces, and newly launching remote debugging, which enables testers to perform part of their debugging work from home. We also worked to strengthen cost controls, including by consolidating and integrating Lab. testing centers operating across Japan.」

「Our group operates Lab. facilities at 15 locations nationwide. In addition to pursuing this type of risk diversification, we have worked to establish a structure capable of providing services continuously, including by launching a new remote debugging service that enables debugging work to be performed from home.」

「During the nine-month period ended in the third quarter, we worked to build a more resilient business foundation by newly establishing and expanding Lab. testing centers in the debugging services business within the Entertainment segment, strengthening our order acceptance capabilities, and promoting greater operational efficiency through structural reforms at Lab.」

「In its entertainment business, the company strengthened its order-taking capabilities in anticipation of future demand growth by establishing a new Lab. testing center in Hakodate and relocating the Sapporo Lab. and expanding it to approximately three times its previous size.」

「Through its proprietary training system, the company develops testers who execute tests into test engineers responsible for test design and project management. It is therefore focusing on expanding services suited to each phase of the development process, ranging from user-focused testing to systematic testing and test consulting.」

「Against this backdrop, the Group has approximately 8,000 testing personnel, secured by establishing business locations nationwide and strategically securing talent. It has built a system that enables it to flexibly adjust testing staff on a daily basis in line with fluid development schedules. In addition, through its proprietary training system, it develops testers who perform testing into test engineers responsible for test design and test management, thereby supporting quality improvement across the development process.」

「Against this backdrop, the Group has secured more than 8,000 testing personnel by establishing business locations nationwide and strategically securing talent. It has built a system that enables it to flexibly adjust testing staff on a daily basis in line with fluid development schedules. In addition, through its proprietary training system, it develops testers who perform testing into test engineers responsible for test design and test management, thereby supporting quality improvement across the development process.」

「Against this backdrop, the Group has secured more than 8,000 testing personnel by establishing business locations nationwide and strategically securing talent. It has built a system that enables it to flexibly adjust testing staff on a daily basis in line with fluid development schedules. In addition, through its proprietary training system, it develops testers who perform testing into test engineers responsible for test design and test management, thereby supporting quality improvement across the development process.」

「The Group has established business locations at 14 sites in Japan and 2 overseas and strategically secured personnel, building a system that enables it to flexibly adjust testing staff on a daily basis in line with fluid development schedules. It also works to provide high-quality debugging services by proposing appropriate and efficient debugging systems based on more than 1.5 million accumulated defect-detection cases.」

「In connection with the establishment of the Asakusa No. 2 Lab., Matsuyama Lab. and Shinjuku Lab. of Digital Hearts, Inc., a consolidated subsidiary, the company acquired the following equipment.」

「The Group continued to focus on recruiting and training testers, strengthening its order-taking capabilities, while continuously improving service quality, thereby successfully converting rising debugging demand into orders.」

「In connection with the establishment of the Asakusa No. 2 Lab. of Digital Hearts, Inc., a consolidated subsidiary, the company acquired the following equipment.」

「In response to this trend, the Group has built a system that enables it to flexibly adjust the number of testers on a daily basis in line with fluid development schedules by hiring and training testers who conduct software functionality testing from the user's perspective and establishing business locations at 13 sites in Japan and 4 overseas. In addition, the Group provides proprietary debugging services by proposing appropriate and efficient debugging systems based on more than 1.2 million accumulated defect-detection cases.」

「In response to progress in developing VR (virtual reality) content compatible with the PlayStation® VR launched in October 2016, the Group moved quickly to form a dedicated VR-content debugging team and began developing and providing high-value-added services specializing in VR content, for which demand was expected to increase, thereby strengthening its competitive position.」

「For this reason, the Group has focused on securing testers and developing personnel over the medium to long term, centered on Lab. testing centers at 13 domestic locations. By building a system capable of responding flexibly to rising debugging demand, it has earned strong trust from client companies as a partner supporting product quality.」

「In response to this trend, the Group has built a system that enables it to flexibly adjust the number of testers on a daily basis in line with fluid development schedules. It does so by hiring and training testers who conduct software functionality testing from the user's perspective, establishing business locations at 13 sites in Japan and 3 overseas, and strategically securing personnel. In addition, the Group provides proprietary debugging services by proposing appropriate and efficient debugging systems based on more than 1 million accumulated defect-detection cases.」