Enhancing In-House Maintenance Operations
First written in FY2019. 7 of 11 entries say "Advanced", first in FY2022-Q1. Latest entry: 2026-10-05.
The whole theme swung hardest in 2020: 1 of 9 companies on the "Worse" side.
5 other companies' latest entry also says "Advanced".
- FY2026-H1AdvancedAnnual report
「In addition to conventional procurement and sales, we are focusing on strengthening servicing capabilities, building ongoing relationships with customers through post-sale inspections and repairs, and improving our ability to make proposals by linking servicing data with CRM, thereby enhancing the customer experience, strengthening sales capabilities and establishing a stable earnings base.」
The company is giving concrete form to its efforts to strengthen servicing capabilities through post-sale inspections and repairs, integration of servicing data with CRM, and improved proposal capabilities for customers. - 2026-04-03AdvancedEarnings
「In addition to procurement and sales, we are focusing on strengthening our servicing capabilities. Through ongoing relationships with customers after sales, including inspections and repairs, and improved proposal capabilities enabled by linking service data with CRM, we aim to enhance the customer experience, strengthen sales capabilities and establish a stable earnings base.」
The company has given substance to its focus on strengthening servicing capabilities through ongoing post-sale relationships, the integration of service data with CRM, and improved proposal capabilities. - FY2025RestatedAnnual report
「To provide optimal services and products tailored to each customer's life cycle, our group will continue to strengthen CRM and its servicing business and develop new products, services and channels based on customer needs.」
The company continues to pursue a policy of strengthening CRM and its servicing business and enhancing profitability through the development of new products, services and channels. - FY2023-Q2AdvancedAnnual report
「In June, we launched the service “BOCS (Box),” which matches users with diverse servicing needs to motorcycle shops that can meet those needs, with the aim of building a servicing network.」
The company has strengthened its service infrastructure and network by launching a matching service connecting users with motorcycle shops. - FY2022AdvancedAnnual report
「In addition, we have expanded points of contact with customers by collaborating with driving schools and vocational schools, secured service infrastructure, created more Bike King fans by reviewing sales operations, and opened our first authorized dealership for the overseas motorcycle manufacturer KTM.」
The company has implemented collaboration with schools to secure service infrastructure, reviewed sales operations and opened an authorized KTM dealership. - FY2022-Q1AdvancedAnnual report
「In addition to expanding customer touchpoints and securing service infrastructure through cooperation with driving schools and vocational schools, we relocated and extended 1 store in March.」
As specific measures to secure service infrastructure, the company has begun collaborating with driving schools and vocational schools, and has also relocated and expanded stores. - FY2021ReframedAnnual report
「To achieve sales of ¥31.5 billion under this plan, we will promote capital investment, investment in human resources and IT investment, centered on the three strategic pillars of CRM, service infrastructure and systems platforms.」
The company has positioned service infrastructure as one of the three pillars of its medium-term plan, moving beyond its previous focus on strengthening its service infrastructure and linking it with capital investment and investment in human resources. - FY2020RestatedAnnual report
「Specifically, we will work to secure vehicle volume and improve quality by strengthening procurement capabilities, expand retail operations and improve profitability by strengthening sales capabilities, and improve retail after-sales service capabilities and confidence in our servicing by strengthening our service infrastructure.」
The company continues to identify the strengthening of its service infrastructure, including its in-house capabilities, and improvements in retail after-sales service capabilities and confidence in servicing as priorities and measures. - FY2019First statedAnnual report
「Specifically, we will work to secure vehicle volume and improve quality, build stores that appeal to customers, expand services, and strengthen our in-house service infrastructure to provide stable services,」
As a measure for the following fiscal year, the company has stated for the first time that it will strengthen its in-house service infrastructure to provide stable services.