Experiment with Fully Cashless Stores

「The mobile supermarket operation was expanded to 75 vehicles, while unmanned sales were expanded to 245 locations, respectively, in an effort to improve customer convenience.」

「The unmanned Office Smart Shop stores, which use the payment function of Scan & Go Ignica, were expanded to 200 locations, as we worked to expand customer touchpoints outside stores.」

「In addition to opening the first unmanned store using Scan & Go payments in Ichikawa, Chiba Prefecture, we continued efforts to improve store productivity by expanding the number of stores introducing Ignica self-checkout and electronic shelf labels.」

「For online delivery, we launched a new on-demand delivery service that delivers products in as little as 60 minutes, and expanded the unmanned Office Smart Shop stores to 100 locations, working to expand customers’ shopping opportunities and improve convenience.」

「In addition to Scan & Go Ignica, we continued rolling out cashless-only full-service self-checkout, working to ease checkout congestion by expanding contactless checkout options and improve the productivity of employees involved in checkout operations.」

「In addition to Scan & Go Ignica, we continued rolling out cashless-only full-service self-checkout, working to ease checkout congestion by expanding contactless checkout options and improve the productivity of employees involved in checkout operations.」

「To address growing demand for contactless shopping amid the COVID-19 pandemic and reduce congestion at checkout counters, the company promoted the introduction of Scan&Go Ignica and cashless-only full self-checkout registers, working to create more convenient stores that customers would choose.」

「As part of our digital initiatives, we expanded the number of stores offering Scan & Go Ignica, our in-house smartphone payment service, to more than 500, making it available at all Maruetsu and Kasumi stores, and also began rolling it out to companies outside the Group.」

「As part of its digital initiatives, the Group successively rolled out Online Delivery and Scan & Go at existing stores and provided customers with new shopping experiences through initiatives including the Ignica 10x Points Campaign.」

「In addition, Scan & Go was introduced at all stores, while the rollout of full-service self-checkout continued. We worked to provide a safe and secure contactless shopping experience that meets customers’ new lifestyles.」

「㈱カスミ pursued “pursuing attractive store value,” “realizing an inclusive society,” and “improving productivity through innovation” with the aim of creating value together with customers. As COVID-19 infections spread, it rolled out “Scan & Go,” which allows customers to register products and complete payment on a smartphone, to all stores except some small-format stores. It also introduced self-checkout registers at 91 stores to reduce checkout waiting times and opportunities for contact with staff.」

「In addition, we launched Online Delivery, which allows customers to collect products ordered by smartphone at stores or designated delivery locations within the area, and plan to expand it sequentially to major consolidated subsidiaries.」

「We responded by introducing self-checkout systems, which involve less frequent contact with staff, expanding the rollout of the Scan＆Go service, starting with stores closer to metropolitan areas, and expanding services such as Office Smart Shop, Online Delivery, shopping proxy services with taxi operators and mobile sales. These efforts focused on developing and rolling out customer-oriented services, including smart shopping during store visits and purchasing and collecting products outside stores.」

「The Group is also pursuing store formats that use digital technology to make shopping more convenient and enjoyable for customers, including expanding the unmanned Office Smart Shop stores using the Scan & Go service to 13 stores.」

「In addition, the company began a pilot of a fully cashless store at カスミ筑波大学店, which opened in October.」