Strengthening Know-How and Standardizing Operations

「An internal survey conducted in May 2026 found that employees used an average of 2.5 AI agents per person.」

「An internal survey conducted in May 2025 found that the rate of business use of generative AI exceeded 95%, with annual time savings of more than 78,000 hours expected.」

「Promotion of various DX initiatives aimed at improving productivity (upgrades to the automated calling system, partial reduction of personnel requirements in purchasing operations, and improved operational efficiency through the introduction of AI in some operations)」

「Promotion of various DX initiatives aimed at improving productivity (launch of purchase-time scoring, introduction of a route arrangement tool and an automated calling system, upgrades to the customer messaging tool, and other functional enhancements to systems to improve operational efficiency)」

「Promotion of various DX initiatives aimed at improving productivity (launch of purchase-time scoring, introduction of a route arrangement tool, and functional enhancements to business systems to improve operational efficiency)」

「The company hired and provided education and training for buyers handling home-visit purchases and expanded its fleet and other resources.」

「The group has created a manual called “STANDARD BOOK” that standardizes and systematizes key aspects of sales, such as photographing products and setting sales prices. By continuously updating it with the latest information and ensuring that it is adopted and followed by all employees, the group shares its know-how for selling reused products across the company rather than relying on individual capabilities.」

「Specifically, while expanding services in each business segment by developing new purchasing and sales channels, operating internet media and conducting efficient web marketing activities, the company continued from the previous fiscal year to improve internal processes and operational efficiency, including by automating operations and improving usability.」

「The company continued from the previous fiscal year to improve internal processes and operational efficiency, including by automating operations and improving usability.」

「The company continued from the previous fiscal year to improve internal processes and operational efficiency, including by automating operations and improving usability.」

「The company continued from the previous fiscal year to improve internal processes and operational efficiency, including by automating operations and improving usability.」

「While expanding services in each segment through proactive and efficient web marketing activities aimed at reaching consumers with increasingly diverse purchasing behavior and preferences, operating various media and developing new purchasing channels, the company continued from the previous fiscal year to automate operations, improve usability and enhance internal processes and operational efficiency.」

「As in the previous quarter, the company promoted operational efficiency by further applying IT and standardizing business processes, among other measures.」

「During the first quarter of the current fiscal year, the company actively sold inventory held at the end of the previous fiscal year while improving the precision of web marketing related to purchases and further applying IT and standardization to business processes, thereby expanding sales and improving operational efficiency.」

「Although existing services continued to expand steadily, the company achieved greater efficiency by further promoting the use of IT and standardizing operations.」

「The company provides each employee with a manual called the “Standard Book,” which systematically compiles procedures for purchasing reused products, appraisal methods and the characteristics of each product category, and is working to standardize and share know-how for both purchasing and sales.」

「Through day-to-day communication, regular in-house training and revisions to the “Standard Book,” among other measures, the company will work to strengthen its organizational structure in order to achieve greater operational standardization and higher quality at the same time.」

「Through day-to-day communication, regular in-house training and revisions to the “Standard Book,” among other measures, the company will work to strengthen its organizational structure in order to achieve greater operational standardization and higher quality at the same time.」