Promoting DX through Online Parking Contracts

「The number of properties listed reached approximately 200 thousand, maintaining the top position in Japan by listings on monthly parking search websites.」

「We are also gradually applying AI and digital technologies to routine operations while standardizing and dividing work processes.」

「To handle the increase in inquiries, we expanded our staffing structure, prepared response manuals and talk scripts, and worked to standardize response quality. We also built a system that automatically notifies customers who did not enter into a contract at the time of their inquiry when a property matching their requirements becomes available.」

「In addition, by forming a dedicated team to update parking availability, we began automatically and promptly distributing nearby availability information to users seeking the best parking options. This enabled us to continue making proposals to users who had not entered into a contract at the time of their inquiry. As a result of these initiatives, we maintained the top position in the number of listed properties across the search site as a whole and by municipality in major areas. The number of inquiries also increased, exceeding 110,000 during the interim consolidated accounting period, up 28.3% year on year.」

「In the domestic parking business, we have worked to improve the convenience of the monthly parking search site and increase inquiries, while increasing operator staffing and making the handling status of each inquiry visible, thereby improving the speed and volume of matching users with the most suitable parking facilities. In addition, by analyzing the large volume of demand data obtained from monthly parking users, we have continued from the previous fiscal year to focus on securing orders for new contracted properties through multi-faceted operating proposals to owners based on the analysis results.」

「In the domestic parking business, the company worked to improve the convenience of its monthly parking search site and increase inquiries, while strengthening staffing and visualizing the status of responses to inquiries in order to improve the speed and volume of matching users with the most suitable parking spaces.」

「Measures to improve site convenience raised search rankings following Google's search algorithm update in August, and the proportion of listings ranked first or second reached 70%. As a result, cumulative user inquiries exceeded 40,000, compared with 30,000 in the same period of the previous year.」

「At parking facilities operated on a pay-per-use basis, we worked to develop in-house the advance online reservation service, which had previously depended on external websites, in order to eliminate the time users spent looking for available parking near their destinations. The service, which had initially been launched in selected areas, was rolled out nationwide from March 2023.」

「In the domestic parking business, we pursued the comprehensive digital transformation of parking data. This enabled analysis of user data, leading to improved profitability at existing properties. It also enabled us to make multi-faceted proposals to building owners based on the data, resulting in an increase in new contracted properties.」

「In the domestic parking business, we pursued the comprehensive digital transformation of parking data. This enabled analysis of user and owner data, leading to improved profitability at existing properties. It also enabled us to make multi-faceted proposals to building owners based on the data, resulting in an increase in new contracted properties.」

「As part of DX initiatives in the parking business, we are moving ahead with the transition to online parking contracts and have introduced online contracting at some properties. Going forward, we will roll this out progressively across the parking facilities we operate.」