Improving customer satisfaction and productivity through both quality and scale

「Our group’s recruitment business has consistently applied consulting centered on direct, “Face to Face” communication with hiring companies and job seekers, improving its placement rate and significantly differentiating itself from competitors. In the second half, we will actively introduce various AI tools to reduce consultants’ administrative workloads and further expand the value they provide. This will improve consultant productivity, raise the quality of middle- and back-office operations, and reduce costs.」

「Our group’s recruitment business will consistently apply consulting centered on direct, “Face to Face” communication across the company to improve its placement rate and further differentiate itself from competitors.」

「As a result of making face-to-face communication with client companies and registered candidates our highest priority, full-year consolidated net sales for the consolidated fiscal year exceeded the revised forecast and reached a record high.」

「For consultants with limited experience, we will provide thorough instruction in the basic activities from interviews with registered candidates through placement completion. For experienced consultants who are already fully productive, we will improve productivity by focusing on strengthening expertise in their business areas and on higher-income placements.」

「We are also increasing the number of consultants, essential to the growth of this business, in line with the initial plan. At the same time, we are using our independently developed induction training program, JAC Standard, to accelerate their development into productive personnel, enhancing career programs within the group and working to improve employee satisfaction and prevent turnover.」

「In FY2024, the domestic recruitment business focused on maintaining and improving productivity,」

「Through these measures, we will strengthen management capabilities across the organization and establish a structure for accurately sharing, at a high level, key know-how relating to productivity improvement, the early development of new consultants into productive personnel, and lower turnover.」

「At the same time, we will continue to monitor changes in hiring needs at U.S. IT and consulting firms and certain major domestic IT companies, while raising productivity across the business by optimizing priority recruitment mandates and personnel assignments and further strengthening organizational management.」

「Going forward, while closely monitoring trends among foreign-affiliated companies and major IT companies, we will improve productivity across the business by optimizing staff allocation and priority positions and strengthening management.」

「Regarding the number of consultants, we achieved the hiring of more than 20 consultants every month from July onward by strengthening the recruitment team, a key initiative for 2022. At the same time, we established the “JAC Standard,” which defines the level our Group's consultants should attain, and reformed the training program around it. As a result, the consultant turnover rate declined while productivity remained high, enabling us to achieve the largest increase in staff in our history.」

「During the nine-month consolidated cumulative period, sales performance (revenue) increased 21.0% year on year in the domestic recruitment placement business, 57.6% in the domestic recruitment advertising business and 44.1% in the overseas business. This was mainly due to higher productivity accompanying the recovery in recruitment demand, together with an increase in the number of consultants in the domestic recruitment placement business.」

「During the six-month consolidated cumulative period, sales performance (revenue) increased 22.3% year on year in the domestic recruitment placement business, 55.5% in the domestic recruitment advertising business and 37.7% in the overseas business. This was mainly due to higher productivity accompanying the recovery in recruitment demand, together with an increase in the number of consultants in the domestic recruitment placement business.」

「During the three-month consolidated cumulative period, sales performance (revenue) increased 24.4% year on year in the domestic recruitment placement business, 54.7% in the domestic recruitment advertising business and 36.6% in the overseas business. This was mainly due to higher productivity accompanying the recovery in recruitment demand, together with increased staffing in the domestic recruitment placement business.」

「For job seekers, we made thorough use of remote interviews via web tools rather than telephone interviews, significantly improving both the quality and quantity of interviews. We also substantially increased multiple placements at 69 client companies by significantly strengthening account management.」

「In the domestic recruitment placement business, recruitment appetite has been high since the beginning of the fiscal year, except in certain industries. Placement productivity during the nine-month consolidated cumulative period reached a level above that in the same period of fiscal 2019, which was unaffected by COVID-19. With an early recovery in performance in mind, we also focused from the beginning of the fiscal year on “improving service quality and strengthening recruitment.” For job seekers, we focused on remote interviews using web tools and achieved results in both quality and quantity.」

「With an early recovery in performance in mind, we focused on “quality improvement and stronger recruitment” from the beginning of the current fiscal year. Regarding service quality, a company-wide project to reform interviews with job seekers, which had become less frequent during the COVID-19 pandemic, improved satisfaction with our Company in customer surveys and contributed to improved performance.」

「From the new fiscal year, we made improving service quality a priority theme and undertook reforms to internal systems. As a result of efforts to maximize the introduction of candidates and positions to both companies and registered candidates, productivity reached a level above the previous-year level, which was largely unaffected by the infection.」

「The domestic recruitment placement business has made improving service quality its highest priority by expanding the number of positions introduced to registered candidates and the number of candidates introduced to hiring companies. To this end, we will conduct systematic interviews with registered candidates by multiple consultants throughout the Company, maximizing the number of position and candidate introductions and, as a result, customer satisfaction.」

「Under these circumstances, the Group's performance progressed steadily overall, as measures implemented in the second half of the previous fiscal year to improve productivity in the core domestic recruitment placement business proved effective and led to a recovery in placements in the fourth quarter.」

「In fiscal 2020, the domestic recruitment placement business will make improving Productivity per consultant, a management KPI, its highest priority. Management itself will lead efforts to embed throughout the Company the consulting-based recruitment placement service we originally aim to provide, one that broadly and deeply captures the needs of both job seekers and hiring companies.」

「In the second half of the current fiscal year, we have enhanced education and training focused on quickly making the increased number of new consultants fully operational, while productivity across the business as a whole is also improving.」

「This fiscal year's goal is to improve customer satisfaction and productivity by focusing on three aspects of quality, namely Results, Market and high-quality work (Philosophy), under the key phrase “Quality, Quality & Quality with Quantity,” while improving all three together with quantity.」

「This fiscal year's goal is to improve customer satisfaction and productivity by focusing on three aspects of quality, namely Results, Market and high-quality work (Philosophy), under the key phrase “Quality, Quality & Quality with Quantity,” while improving all three together with quantity.」