Delivery Services Using a Delivery Portal and Development of New Customer Segments

「Takeaway and delivery sales declined year on year due in part to a decline in delivery demand resulting from changes in the external environment.」

「テイクアウト・デリバリー93.0％」

「In addition to gradually introducing the Takeaway Online Reservation System, which was introduced at all directly operated stores last year, at franchised stores,」

「Takeaway and delivery sales declined year on year as some takeaway demand shifted to dine-in and delivery, and sales through EPARK, which had been used for advance takeaway reservations until the service ended, declined. However, sales remained at a high level.」

「Delivery, which expanded during the COVID-19 pandemic, was further expanded from 546 stores to 574 stores, including franchised stores, and sales remained strong even after the spread of infections subsided.」

「Delivery demand, which increased during the COVID-19 pandemic, was further strengthened by increasing the number of directly operated stores offering delivery from 366 at the end of the previous fiscal year to 449, and the total including franchised stores from 413 to 560, as well as increasing the number of stores where multiple platforms, including Demae-can, Uber Eats and menu, are available.」

「For takeaway, we continued to run the Fresh Gyoza Stamp Campaign and fresh gyoza promotions. For delivery, the number of directly operated stores offering the service was increased from 366 at the end of the previous fiscal year to 443, and the total including franchised stores was increased from 413 to 546. We also increased the number of stores where multiple platforms, including Demae-can, Uber Eats and menu, are available.」

「The company increased the number of directly operated restaurants offering delivery from 366 at the end of the previous fiscal year to 424, and the total including franchised restaurants from 413 to 484. It also increased the number of restaurants offering multiple platforms, including Demae-can, Uber Eats and menu, substantially raising delivery coverage.」

「For delivery services, the number of directly operated stores offering delivery was increased from 366 at the end of the previous fiscal year to 400, and the total including franchised stores was increased from 413 to 458. We sought to improve convenience for users, including younger people, single-person households and homemakers, and achieved further growth in usage.」

「In response to growing demand for delivery, we promptly expanded the number of stores offering delivery services to 413 as of the end of March 2021, including 47 franchised stores, and were able to capture that demand.」

「In response to growing demand for delivery, we promptly expanded the number of stores offering delivery services to 368, including franchised stores, enabling us to capture that demand.」

「The number of stores offering delivery services was expanded to 326, including franchised stores, while fresh gyoza promotions were actively conducted for customers preparing meals at home. These initiatives offset the decline in dine-in sales and supported business performance.」

「Expansion of stores offering delivery services to 211」

「For delivery services, we expanded the regions served by stores using Demae-can and increased the number of stores offering delivery services, together with Uber Eats, to a total of 74. As a result, combined takeaway and delivery sales grew strongly and contributed to higher sales at directly operated stores.」

「For delivery services, we expanded the regions served by stores using Demae-can and increased the number of stores offering delivery services, together with Uber Eats, to a total of 56. As a result, combined takeaway and delivery sales maintained strong growth during the period. We will continue to increase the number of participating stores in line with customer demand.」

「For delivery services, Demae-can was newly introduced in 1 additional prefecture and 7 additional prefectures, expanding delivery services to a total of 39 stores together with Uber Eats. We will continue to increase the number of participating stores in line with customer demand.」

「Given strong latent consumer demand for delivery services, we began introducing Demae-can and Uber Eats in major metropolitan areas and will expand the target regions going forward.」

「Given rising consumer demand for delivery services, we began trial launches of Demae-can and Uber Eats in major metropolitan areas. We plan to expand into additional regions in response to consumer needs.」

「For delivery services, where demand has been increasing, we launched Demae-can at 1 store in Osaka Prefecture and Uber Eats at 5 stores in Kyoto Prefecture, following 2 stores in Tokyo. We plan to expand into additional regions in response to changing consumer needs.」

「For delivery services using the shared delivery service of Demae-can, one of Japan's largest food delivery portal sites, we are expanding the service by increasing the number of participating stores and seeking to reach customer segments that we had previously been unable to capture, against a backdrop of population aging, greater female participation in the workforce and diversifying customer needs.」

「To address diversifying customer needs and develop new customer segments, we launched delivery services at the Dogenzaka store in Shibuya, Tokyo, using the shared delivery service of Demae-can, one of Japan's largest food delivery portal sites operated by Yume no Machi Souzou Iinkai Co., Ltd. This has helped us reach customer segments different from our core customer base. Through marketing in this area, we will identify market needs and pursue the potential of the business.」