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Pca (9629) · InitiativeAdvanced

Web Support via AI Chat and Reduced Call Center Workload

First written in FY2017. 2 of 4 entries say "Advanced", first in FY2025. Latest entry: FY2026.

4entries
10years
0from disclosures
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How it moved
ProgressHeldSoftenedWorseFirst statedFY2017 – FY2018AdvancedFY2025 – FY20262017: 120172018: 120182019: 020192020: 020202021: 020212022: 020222023: 020232024: 020242025: 120252026: 12026
Same theme, other companies
Development and provision of AI chatbots for customer service operationsA theme 5 companies write about · 0 as a headwind · 5 as a tailwind

2 other companies' latest entry also says "Advanced".

Ridges = years it wrote progress, valleys = years it wrote worse. Most hopeful companies at the back. Drag to turn, scroll to zoom, right-drag to pan. On a phone, two fingers turn and pinch to zoom; one finger scrolls the page.
Full recordFilings, disclosures and news, newest first
  1. FY2026AdvancedAnnual report

    「As a concrete product implementation of generative-AI technology, we released PCA Arch in November 2025, providing customer support and navigation functions using generative AI.」

    The company progressed from testing its existing AI web support to releasing PCA Arch in November 2025, a product providing customer support and navigation functions using generative AI.
  2. FY2025AdvancedAnnual report

    「As part of implementing the results of our AI research, we began testing in January 2025 a provisional product, PCA AI アシスタント, which uses generative AI to provide customer support and navigation functions.」

    The AI-based web support initiative advanced to testing from January 2025 of PCA AI アシスタント, a provisional product with generative-AI-powered customer support and navigation functions.
  3. FY2018RestatedAnnual report

    「In preparation for the 10% consumption tax revision postponed to October 2019, we began introducing AI-based web support (a virtual agent) in April 2017 to keep the required increase in call center staff to a minimum, and will continue strengthening the service with the goal of increasing customer utilization further.」

    The company has already introduced AI-based web support and reaffirms its policy of strengthening the service to increase usage.
  4. FY2017First statedAnnual report

    「As an early initiative in the use of AI, we introduced an AI-based, text-based web support service with automated chat in April 2017. This initiative was also part of measures to strengthen our support structure, centered on the call center, in preparation for the revised 10% consumption tax, whose implementation was postponed again to October 2019.」

    The company introduced AI automated-chat web support in April 2017, aiming to reduce congestion in telephone consultations and provide support outside business hours.
Moved together

"Assessing the Growth Trajectory in Anticipation of the AI Era" moved the same way as this thread, in the same document, in 2 of its 4 moves.

222222★123456
  1. ★This thread
  2. 1Assessing the Growth Trajectory in Anticipation of the AI Era2×
  3. 2Transition from Packaged Software Sales to Cloud Services and Expansion2×
  4. 3Governance Emphasizing Transparency, Compliance and Risk Management2×
  5. 4Separating Oversight and Business Execution through the Executive Officer System2×
  6. 5Strengthening the Management Foundation through Personnel Recruitment and Development2×
  7. 6Sustainability Management That Places the Highest Priority on Human Capital2×

★ is this thread; numbers match the list above. The number on a line is how many documents both moved the same way in; lines between the other threads count the documents they moved together in too. Threads that move together often sit closer.

When this could move next
Pca's next results are scheduled for 2026-10-27. Read the earnings preview
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Web Support via AI Chat and Reduced Call Center Workload | PCA CORPORATION (9629) | Komori