Ongoing development of C-mo features and improvement of customer satisfaction

「During the interim consolidated accounting period, we focused on improving convenience for existing customers and driving upselling by implementing AIO functionality in response to changes in the search market and upgrading C-mo.」

「Regarding C-mo, we will continuously enhance, improve and refine its features,」

「Based on user feedback, we continuously upgraded C-mo and JAPAN FOOD GUIDE, a multilingual reservation service for restaurants and food experiences for inbound visitors, and strengthened their features to meet clients' diverse needs.」

「Continue to update C-mo and further improve the support structure through training」

「C-mo continues to develop and release additional features that incorporate the latest know-how gained through C+ and feedback from clients, and continues to grow as a service that can contribute to the digital transformation of local business marketing.」

「In March 2023, we substantially upgraded C-mo Inbound and relaunched it as a comprehensive inbound tourism service. C-mo Inbound had originally been launched in June 2022 as a customer acquisition website with more than 100 languages and enhanced SEO, but it is now offered as a comprehensive support service covering a broad range of inbound measures, including social media, Google Maps and web media in addition to SEO. This enables the service to further accelerate the acquisition of customers from overseas. We also released additional features, including a coupon management feature in C-mo Connect, which is integrated with official LINE accounts and enables analysis of usage data such as the number of coupons opened and used,」

「Regarding new feature development, in December 2022 we released an additional feature for C-mo Edit, which enables users to edit and publish information from Google Business Profiles, social media and owned media in one place. The new feature allows information for multiple stores operated by the same company to be posted all at once.」

「We continue to develop a range of features and are growing the service as a solution that can contribute to the digital transformation of local businesses in the future.」

「In terms of functionality, we released a video-sharing feature in May 2022 as an additional C-mo feature, enabling businesses to share videos with customers through LINE. The feature is primarily intended for hair salons. By allowing salons to share videos with customers showing how to recreate hairstyles and arrangements that are difficult to convey through photographs and text alone, it improves customers' ability to recreate the styles at home and thereby contributes to higher customer satisfaction. In addition, it enables communication not only during visits but also after customers return home, helping build relationships that encourage their next visit and improving the repeat-visit rate.」

「In March 2022, we released C-mo Friends as an additional C-mo feature. It enables a store's customers to introduce the store to friends in exchange for attractive coupons, thereby promoting the acquisition of new customers. We also implemented an automatic delivery feature for coupons and messages as an additional feature of C-mo Connect, which is integrated with official LINE accounts. The feature is designed to maximize points of contact between stores and their customers and encourage their next visit.」

「In December 2021, we released a post-treatment survey feature integrated with official LINE accounts as an additional feature of the beauty version of the SaaS-based integrated marketing tool C-mo. By delivering messages customized for each customer based on the survey responses, the feature enables ideal one-to-one communication and helps improve customer satisfaction and the repeat rate among new customers, thereby promoting their conversion into regular customers. In January 2022, C-mo Connect, a customer management and message delivery feature integrated with official LINE accounts, was also added to the gourmet version of C-mo.」

「In addition to adding new features that meet diverse customer needs, we are further strengthening our support structure through training,」