Improving the Occupational Physician Cloud Churn Rate and Strengthening the Customer Base
First written in FY2021. 7 of 11 entries say "Restated". Latest entry: 2026-08-14.
2 other companies' latest entry also says "Mitigated".
- 2026-08-14MitigatedFinancial Results Presentation
「The use of AI strengthened customer support, enabling both lower churn and more efficient operations.」
The company demonstrated progress in controlling churn through stronger AI-supported customer service, with the average monthly ENT churn rate improving to 0.1%. - FY2026-H1Partial Customer CancellationsAnnual report
「Although some customers in the mental health solutions business canceled services because of the consolidation of business locations or declines in employee numbers, the impact remains limited at this time.」
The company reported cancellations by some customers due to consolidation of business locations or declines in employee numbers, while explaining that the impact was limited. - 2026-05-15AdvancedFinancial Results Presentation
「We strengthened customer support through the use of AI and successfully kept churn rates under control.」
The company has newly detailed its use of AI in customer support, helping maintain low churn rates of 0.0% for ENT and 0.3% for SMB. - FY2025RestatedAnnual report
「Our group believes there is room to improve the monthly churn rate, and that providing a wide range of services to customer companies and strengthening our customer success function are important for sustained growth.」
The company continued using a broad service offering and stronger customer success to improve churn. In 2025, churn ranged from 0.1% to 0.8% for SMB customers and from 0.0% to 0.5% for enterprise customers. - FY2023RestatedAnnual report
「Our group believes there is room to improve the monthly churn rate, and that providing a wide range of services to customer companies and strengthening our customer success function are important for sustained growth.」
The company reaffirmed its use of a broad service offering and stronger customer success to improve churn. In 2023, monthly enterprise churn ranged from 0.0% to 0.9% and SMB churn from 0.0% to 1.0%. - FY2023-Q3RestatedAnnual report
「We continued strengthening our customer service structure, promoting consultative sales proposals for major companies and making higher-value proposals through additional services for existing customers to acquire new customers.」
The company continued strengthening customer services to maintain and expand its customer base. - FY2023-Q2RestatedAnnual report
「To acquire new customers, we continued strengthening our customer service structure and promoting consultative sales proposals for major companies.」
The company continued strengthening customer services to maintain and expand its customer base. - FY2023-Q1RestatedAnnual report
「We worked to strengthen the cloud service “ELPIS” and improve our customer support structure.」
The company continued improving customer support as a measure to strengthen the customer base and service operations. - FY2022-Q2RestatedAnnual report
「We are working to improve our customer support structure.」
The company continued identifying improved customer support as a measure to strengthen the customer base and service operations. - FY2022-Q1RestatedAnnual report
「We are working to improve our customer support structure.」
The company continued identifying improved customer support as a measure to strengthen the customer base and service operations. - FY2021First statedAnnual report
「Our group believes there is room to improve the monthly churn rate, and that providing a wide range of services to customer companies and strengthening our customer success function are important for sustained growth.」
The company uses a broad service offering and a stronger customer success function to improve churn. In 2021, monthly enterprise churn was 0.0% in every month, while SMB churn ranged from 0.1% to 0.9%.