Integrated Production-and-Sales Organization in Priority Strategic Industries
First written in FY2022. 5 of 10 entries say "Advanced", first in FY2023. Latest entry: 2026-10-13.
1 other company's latest entry also says "Advanced".
- FY2026-H1ReframedAnnual report
「For contact center and BPO services during the six months ended 30 November 2025, new project wins and expansion of existing projects progressed in the Smart Life area, a priority area comprising the financial, information and communications, and retail and distribution industries.」
The priority strategic industries have been reorganized from the previous description centered on the financial and information and communications industries into the Smart Life area, which includes the financial, information and communications, and retail and distribution industries. The company also states that new project wins and expansion of existing projects progressed. - FY2025ReframedAnnual report
「For contact center and BPO services, we have established the financial and information and communications industries as priority strategic groups and plan to drive growth in business scale and revenue by acquiring new customers in these groups and deepening relationships with customers with whom we already do business.」
The description of the priority strategic industries has been reorganized from several industries previously to focus on the financial and information and communications industries. - FY2025-H1RestatedAnnual report
「Although new project wins and expansion of existing business were seen in the priority financial industry, these results were insufficient to offset the decline described above.」
New project wins and expansion of existing business continued in the priority financial industry, but did not reach a scale sufficient to offset the overall decline in revenue. - FY2024AdvancedAnnual report
「The contact center and BPO services business continued to expand by proposing new forms of contact centers while benefiting from changes in the market environment in the financial services industry, one of our priority strategic groups. These changes included acquiring projects prompted by the transition from NISA to the new NISA and consolidating customer service operations into contact centers following the consolidation and closure of stores.」
Initiatives in the priority industries progressed toward addressing specific demand, including new NISA-related projects in the financial industry and the consolidation of customer service operations following store closures and mergers. - FY2024-Q3RestatedAnnual report
「New project wins and expansion of existing business progressed in the priority financial industry.」
The company reconfirms that new project wins and expansion of existing business progressed in the priority financial industry. - FY2024-Q2AdvancedAnnual report
「In addition to winning new projects and expanding existing business in the financial industry, a priority area, growth in the utilities industry and public-sector projects also drove revenue growth.」
New project wins and expansion of existing business progressed in the priority financial industry, while growth areas also expanded to the utilities industry and public-sector projects. - FY2023AdvancedAnnual report
「We expanded the number of contracts by deepening our expertise in each customer industry and combining it with Omnia LINK's advanced functionality to plan and propose services required by each industry and improve value-added and service quality.」
The company reports an increase in the number of contracts through greater industry expertise in the 4 priority industries, integrated sales and operations, and combination with Omnia LINK. - FY2022First statedAnnual report
「For contact center and BPO services, we continued operating as an integrated sales and operations organization, with dedicated sales and operations teams for each customer industry, positioning the utilities, financial, distribution, and information and communications industries as priority strategic groups.」
The company describes an operating structure that designates 4 industries as priority strategic groups and assigns dedicated sales and operations teams by industry.