Improving Passenger Services Through Multilingual Information Terminals
First written in FY2017. 2 of 3 entries say "Advanced", first in FY2019-Q3. Latest entry: FY2019.
1 other company's latest entry also says "Advanced".
- FY2019AdvancedAnnual report
「In addition, in March, we expanded the TOICA service area by introducing it on 3 lines and at 18 stations.」
In March, TOICA was expanded to 3 lines and 18 stations, while measures to improve information services and convenience for foreign visitors to Japan, including station numbering, free Wi-Fi, conversion of toilets to Western-style facilities and English announcements using tablets and other devices, were also advanced. - FY2019-Q3AdvancedAnnual report
「In addition, to improve convenience for foreign visitors to Japan, we introduced station numbering on conventional lines, launched free Wi-Fi services on the Tokaido Shinkansen and the Limited Express Hida, and converted some Japanese-style toilets in the cars of the Limited Express Hida to Western-style toilets. We also worked to expand English announcements at stations and on trains using tablets, smartphones and other devices.」
For foreign visitors to Japan, the company advanced station numbering, free Wi-Fi, conversion of toilets to Western-style facilities, and English announcements using tablets and other devices, expanding passenger information and convenience measures. - FY2017First statedAnnual report
「As initiatives common to the Shinkansen and conventional lines, we worked on earthquake countermeasures for station ceilings and conducted practical training to address various situations anticipated during natural disasters and other emergencies. We also introduced tablets equipped with interpreting and translation functions at stations and other locations to provide information to customers, thereby working to improve services.」
The company newly specified the initiative to introduce information tablets equipped with interpreting and translation functions.