Group-wide Crisis Management and Business Continuity Framework
First written in FY2017. 11 of 14 entries say "Advanced", first in FY2019. Latest entry: 2026-06-19.
The whole theme swung hardest in 2020: 22 of 111 companies on the "Worse" side.
- 2026-06-19RestatedGovernance
「The Board of Directors establishes basic principles for internal controls to implement the medium-term management vision and other policies appropriately and efficiently, and develops a risk management framework from the perspective of enhancing Group value, including through risk-taking.」
The framework for internal controls, risk management and supervision by the Board of Directors and the Audit and Supervisory Committee using the internal audit department was reaffirmed. - FY2026AdvancedAnnual report
「Based on the report compiled by the panel of external experts and discussions by the Board of Directors, we announced specific improvement measures on 18 March 2026.」
Following the review by the committee of experts established in July 2025, the company progressed to the stage of announcing specific governance improvement measures on 18 March 2026. - FY2026-H1AdvancedAnnual report
「To restore confidence in management, the company will identify issues through an objective review by a committee of experts, reflect the results in future measures, and work to improve and strengthen governance across the Group.」
The policy announced in the previous fiscal year to establish a committee of outside experts progressed to the establishment of the committee in July 2025 and the implementation of an objective review. - FY2025AdvancedAnnual report
「To restore confidence in management, the company will promptly establish a committee including outside experts and identify issues through an objective review. It will reflect the results in future measures and work to improve and strengthen governance across the Group.」
Regarding crisis management and risk management, the company disclosed an objective review by a committee of outside experts and Group-wide governance improvements in response to a series of events that undermined confidence. - FY2024AdvancedAnnual report
「In reviewing its materiality, the company held extensive discussions in the Integrated Report Working Group established under the Sustainability Strategy Committee, considered input from stakeholders, conducted sufficient discussions among senior management, and made the decision through the Sustainability Strategy Committee.」
The company advanced crisis management and risk management toward a framework for reviewing materiality, monitoring by the Board of Directors, and enhancing value, including through risk-taking. - FY2021AdvancedAnnual report
「For the Group to improve its earning power and pursue structural reforms to accelerate transformation, it is important to adopt broad-based risk management that views risk not only as a means of reducing negative factors such as loss avoidance, but also from the perspective of actively enhancing Group value, including through risk-taking.」
Regarding the crisis management and business continuity framework, the company disclosed a value-enhancement perspective that includes risk-taking in addition to loss avoidance and mitigation, along with the annual PDCA cycle of identifying and assessing risks and having the Board of Directors monitor them. - FY2021-Q1AdvancedAnnual report
「In response to infectious disease outbreaks, the Group is implementing initiatives based on the following 3 pillars.」
For its response to infectious diseases, the company presented 3 pillars: safe and clean transportation; reviewing investment and expenses while making growth investments; and creating demand through JRE POINT and regional cooperation. - FY2020AdvancedAnnual report
「In response to the global spread of COVID-19, the company established a COVID-19 Response Headquarters headed by the president. It collects and shares information on the response across the Group and takes appropriate action, including instructing measures to prevent infection among customers and employees based on developments at the national and local-government levels.」
In addition to the existing crisis management headquarters and business continuity framework, the company established a COVID-19 Response Headquarters headed by the president. - FY2019AdvancedAnnual report
「The company regularly identifies risks related to the operation of the Group’s businesses and risks that could have a material impact on management, based on their importance and the potential amount of their impact if they materialize. In addition, it is reviewing the methods used to implement enterprise-wide risk management and internal audits.」
In addition to initial responses by the Crisis Management Headquarters, the company disclosed regular identification of risks based on their importance and potential impact, as well as a review of enterprise-wide risk management. - FY2017First statedAnnual report
「The company established a Crisis Management Headquarters comprising the departments responsible for crisis management. Its crisis management framework is designed to enable the rapid establishment of an initial response structure, collection of information and prompt action when an incident occurs, with the involvement of senior management.」
The company systematically described the Crisis Management Headquarters, which responds to misconduct, legal violations, disasters, system failures and overseas projects, including those involving Group companies, as well as the 24-hour transport control center, business continuity plans, and insurance and lending facilities.