Creating Communities and Co-Creating Value Through Customer Communication Transformation
First written in FY2022. 3 of 5 entries say "Advanced", first in FY2024-Q1. Latest entry: 2026-04-09.
2 other companies' latest entry also says "Advanced".
- 2026-04-09AdvancedFinancial results briefing materials
「Open directly operated stores in major cities nationwide to invigorate customer communities」
For the 23区 business, the company presents directly operated stores in major cities as a specific measure to invigorate customer communities. - FY2024-Q2AdvancedAnnual report
「The number of visitors to physical stores and online stores steadily increased, partly because use of the OMO (Online Merges with Offline) service “Click & Try” expanded and marketing initiatives using social media became more precise.」
As customer communication initiatives, expanded use of Click & Try and improved precision in social media marketing contributed to an increase in visitor numbers. - FY2024-Q1AdvancedAnnual report
「The number of visitors to physical stores and online stores steadily increased, partly because marketing initiatives using social media became more precise.」
The company explains that improved precision in marketing initiatives using social media contributed to an increase in visitors to physical stores and online stores. - FY2023-Q1RestatedAnnual report
「The Group is advancing “customer communication reform,” which aims to co-create value with customers through new methods using digital technologies.」
The company continues to advance “customer communication reform,” which aims to co-create value with customers through digital technologies. - FY2022First statedAnnual report
「In the apparel segment, the Group is advancing “Customer Communication Reform,” which aims to create communities that expand autonomously and co-create value with customers through new methods using digital technology.」
For the first time, the company has explicitly identified a reform aimed at creating customer communities and co-creating value with customers through digital technologies as a new initiative with its own name.