Recall and Quality Issue Risk
First written in FY2018. 3 of 8 entries say "Materialised", first in FY2022-Q3. Latest entry: FY2025.
- FY2025AdvancedAnnual report
「If defects arise in products sold by the Group that could lead to product liability claims, including claims for health damage, this could adversely affect the Group's financial position, business performance and other matters. As countermeasures, the Group is strengthening cooperation with manufacturing partners, establishing a system to ensure performance from the early stages of development, and conducting on-site quality audits relating to securing the manufacturing process.」
In response to quality issues and product liability risks, the Group has specified early coordination with manufacturing partners, on-site quality audits and review committees involving specialist advisers as countermeasures. - FY2024RestatedAnnual report
「Recall-related costs 13 19」
Recall-related costs continued to be recorded, with current-year costs amounting to ¥19 million. - FY2023MaterialisedAnnual report
「Among the ReFa BEAUTECH DRYER products sold since 1 April 2020, the Group identified an issue in some products manufactured during the initial production period in which the internal fan could break during use due to variations in component strength caused by processing conditions during moulding, and decided to provide free replacements for the affected products.」
Some ReFa BEAUTECH DRYER products experienced fan breakage, resulting in free replacements and the recording of a ¥990 million provision for product warranties. - FY2023-Q3MitigatedAnnual report
「The note has been omitted because the matter is not material.」
Recall-related costs for the rock-bath foot bath, for which ¥110 million was recorded in the previous fiscal year, amounted to ¥2 million in the first nine months of the current fiscal year, and detailed disclosure was omitted as the amount was not material. - FY2023-Q1RestatedAnnual report
「Recall-related costs － 5」
¥5 million was recorded in the first quarter as a cost related to the recall of the rock-bath foot bath. - FY2022MaterialisedAnnual report
「The Group decided to recall all manufacturing lots of the rock-bath foot-bath products Ashi no Suke, Shin-Ashi no Suke and Ganso-Ashi no Suke after determining that the side heaters could overheat and emit smoke. The Group recorded ¥149 million in recall-related costs.」
The product defect risk materialised in the recall of all manufacturing lots, and ¥149 million in recall-related costs was recorded. - FY2022-Q3MaterialisedAnnual report
「The Group decided to recall all manufacturing lots of the rock-bath foot-bath products Ashi no Suke, Shin-Ashi no Suke and Ganso-Ashi no Suke after determining that the side heaters could overheat and emit smoke. The Group recorded ¥110 million in recall-related costs.」
The risk of the side heaters overheating and emitting smoke required the recall of all manufacturing lots, and ¥110 million in recall-related costs was recorded. - FY2018First statedAnnual report
「The Group has introduced a product review committee system in which advisers also participate, and always prioritises quality in developing products in new areas. However, a large-scale recall resulting from unintended product defects or other issues could adversely affect the Group's financial position, business performance and other matters.」
The potential for product defects and large-scale recalls associated with developing products featuring new functions and structures is disclosed alongside quality control through the product review committee system.