Enhancing Store Sales Capabilities through Personnel Recruitment and Training

「We changed training for foreign employees from once a month to once a week, transitioning to an educational system that identifies, addresses and verifies issues in short cycles.」

「We will fundamentally strengthen training for store managers and supervisors and establish a cycle for developing next-generation leaders. We are confident that participation in the education support system operated by TENPOS HOLDINGS Co.,Ltd. will encourage changes in awareness and behavior among all employees and significantly improve execution capabilities across the organization. We will also introduce a program to prepare foreign employees to contribute immediately, maximizing execution capabilities at the operating level.」

「During the fiscal year, we hired 10 foreign employees and are working on recruitment and training in preparation for opening stores in the following fiscal year.」

「We newly hired 11 foreign employees as regular employees. Regarding the development and contribution of foreign employees, 2 acting store managers have been trained, and progress is being made in creating an environment in which they can play an active role. While recruiting prospective franchise owners through the Marche Dream Course, we are also broadly publicizing the program, particularly through Hakken Sakaba.」

「In addition, to develop new business owners, we established the Marche Dream Course and are recruiting prospective franchise owners.」

「As a means of supporting employee independence, we established the Management Training and Support Program and, during the cumulative second-quarter period, achieved the transfer or leasing of 16 stores.」

「As a means of supporting employee independence, we established the Management Training and Support Program and are promoting a scheme under which participants operate a business while learning management, with the aim of becoming independent within a maximum of 3 years.」

「We will hold Leadership Study Sessions to develop candidates for future executive positions and a Development Academy to develop future franchise owners. In addition, we will work to create an environment where employees can work with enthusiasm by reviewing the personnel evaluation and awards systems.」

「Rather than limiting employee education and training to in-house programs, we are promoting further individual growth through active participation in external training programs offering a wide range of lectures. We are also focusing on training by employee level, including the Management Academy for developing next-generation management and the Leadership Study Sessions for developing executive candidates. In addition, we will work to create an environment where employees can work with enthusiasm by reviewing the personnel evaluation and awards systems.」

「We will promote further individual growth by actively participating in external training programs, where employees can attend a wide range of lectures, rather than limiting employee education and training to in-house programs. We will also provide training for next-generation executive candidates under the direction of management. In addition, we will work to create an environment where employees can work with enthusiasm by reviewing the personnel evaluation and awards systems.」

「Strengthening management guidance capabilities for franchisees through supervisor study sessions and other initiatives」

「We will strengthen the operation of the Meister Program, which we have been working on since the previous fiscal year to improve cooking standards.」

「As part of efforts to strengthen human resources development, we held a leadership study session once a month and provided training to develop candidates for future executive positions. We also continued manager training and mystery shopping research, working to improve store operating capabilities.」

「As part of “strengthening human resource development,” we held a leadership study session once a month and provided training to develop candidates for future executive positions. We also continued store manager training and mystery shopping research, developing the capabilities of those responsible for store operations to improve store sales capabilities.」

「As part of “strengthening human resource development,” we held a leadership study session once a month and provided training to develop candidates for future executive positions. We also continued mystery shopping research in store manager training, as we did last year, and worked to improve store sales capabilities.」

「We will advance the introduction of a store manager training program designed to capitalize on the inherent strengths of existing formats, together with a meister system to improve cooking standards across the 3 main formats.」

「Under “improving sales capabilities through training,” we continued store manager training and mystery shopping research, using customer-perspective reports to improve quality and operations and working to improve store sales capabilities.」

「Under “improving sales capabilities through training,” we held store and department meetings based on customer-perspective reports from mystery shopping research, working to improve staff sales capabilities.」

「Under “improving sales capabilities through training,” we conducted training at マルシェキッチンアカデミー, which was launched in April, and worked to improve employees’ cooking skills.」

「Under “improving sales capabilities through training,” 八剣伝 held the 焼き名人コンテスト and worked to improve employees’ cooking skills.」

「Under “improving sales capabilities through training,” we launched マルシェキッチンアカデミー in April and worked to improve employees’ cooking skills.」

「We will continue to hold training programs and further focus on creating stores that demonstrate genuine sincerity.」

「For “improving sales capabilities through recruitment and training,” we continued to hold 店長塾, working to strengthen sales capabilities by improving store-management and customer-service skills.」