Enhancing Franchisee Support and Improving Franchisee Satisfaction
First written in FY2016. 12 of 16 entries say "Advanced", first in FY2018. Latest entry: FY2026.
The whole theme swung hardest in 2026: 2 of 16 companies on the "Worse" side.
10 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「At franchise stores, the initiative was carried out at 12 stores: Hakken Sakaba Tamashima, Hakken Sakaba Okayama Oku, Hakken Sakaba Nishi-Hiroshima Station Front, Hakken Sakaba Ekoda, Hakken Sakaba Kaida Kubomachi, Hakken Sakaba Kaike, Hakken Sakaba Kabe Chuo, Hakken Sakaba Kogo, Hakken Sakaba Meito Yahmae, Hakken Sakaba Chayamachi, Hakken Sakaba Yoshijima Konan, and Hakken Sakaba Matsuyama Heiwadori.」
Franchisee support was given concrete form through format changes to Hakken Sakaba, carried out at 12 stores during the fiscal year. - FY2026-H1AdvancedAnnual report
「During the first half, we changed the format or renovated 10 stores, including 4 franchise stores in suburban and other lower-traffic locations. As an objective measure of effectiveness, initial results secured an approximately 120% year-on-year increase in sales. In the second half, we plan to carry out format changes at 5 or more additional franchise stores.」
Franchisee support is being given concrete form through format changes and renovations at 10 stores in the first half, including changes at 4 franchise stores in suburban and other lower-traffic locations, with 5 or more additional stores planned for the second half. Sales after the measures were initially approximately 120% of the previous year’s level. - FY2025AdvancedAnnual report
「We launched the KIZUNA Project to address the decline in the number of franchise stores and will strengthen support for new and existing franchise owners. In addition to conventional store visits by supervisors and menu development, we will revitalize the franchise business by promoting the new Management Training and Support Program, the Dream Course, through customer acquisition and marketing support and a revised Q&A handbook.」
Support for franchisees is being given concrete form through the KIZUNA Project, customer acquisition and marketing support, the revised Q&A handbook, and management training through the Dream Course. - FY2023AdvancedAnnual report
「To provide active support to franchisees, we will review the education system for franchisees and promote initiatives such as adding the Town Yakitori Restaurant format, which includes a takeout counter, thereby strengthening the franchise business.」
Franchisee support is being given concrete form through a review of the education system for franchisees and support for adding the Town Yakitori Restaurant format. - FY2022RestatedAnnual report
「We also believe that mutual prosperity with franchisees is essential to our business model. After achieving the targets for the 3 phases, we will work toward mutual prosperity with franchisees.」
The company continues to regard mutual prosperity with franchisees as an essential policy and has indicated that the results of rebuilding the company-operated store model will be used to strengthen relationships with franchisees. - FY2021AdvancedAnnual report
「We believe that mutual prosperity with franchisees is essential to our business model. Accordingly, as a measure to improve franchisee profitability, we will establish earnings models for existing company-operated stores and new formats and use them to create new business opportunities for franchisees.」
Franchisee support is being given concrete form through a collaborative structure that provides new business opportunities after establishing earnings models for existing company-operated stores and new formats. - FY2020AdvancedAnnual report
「At franchise stores, we opened 5 new stores, carried out concept renewal renovations at 5 stores, changing their format from Hakkenden to Hakken Sakaba, and changed the format of 2 other stores.」
At franchise stores, the company opened 5 new stores, carried out concept renewal renovations at 5 stores, and changed the format of 2 other stores. - FY2020-Q3AdvancedAnnual report
「Under the initiative to strengthen the franchise business, we opened 4 new stores, carried out concept renewal renovations at 5 stores, changing their format from Hakkenden to Hakken Sakaba, and changed the format of 3 other stores, working to expand and strengthen the franchise store network.」
To strengthen the franchise business, the company opened 4 new stores, renovated 5 stores from Hakkenden to Hakken Sakaba, and changed the format of 3 other stores. - FY2020-Q2AdvancedAnnual report
「Under the initiative to strengthen the franchise business, we opened 2 new stores and carried out concept renewal renovations at 4 stores, changing their format from Hakkenden to Hakken Sakaba, and worked to expand and strengthen the franchise store network.」
To strengthen the franchise business, the company opened 2 new stores and carried out concept renewal renovations at 4 stores, advancing the expansion and strengthening of the franchisee network. - FY2020-Q1AdvancedAnnual report
「Under the initiative to strengthen the franchise business, we carried out format changes at 2 stores to Hakken Sakaba, as we did at company-operated stores, and worked to expand and strengthen the store network.」
At franchise stores, format changes to Hakken Sakaba were carried out at 2 stores, advancing franchisee support through format changes in the same manner as at company-operated stores. - FY2019AdvancedAnnual report
「Under the initiative to strengthen the franchise business, we will promote format changes at both newly opened stores and existing franchise stores, as we do at company-operated stores.」
The company has set out a policy of promoting format changes at existing franchise stores as well as at new stores, in the same manner as at company-operated stores, thereby giving concrete form to its franchisee support measures. - FY2018AdvancedAnnual report
「We will work to improve the profitability of new formats, including Yakisoba Center and Gyoza Shokudo Maruken, and to improve franchisee satisfaction by presenting them to franchise owners as additional formats or proposing format changes.」
The company is putting into practice a franchisee support measure of presenting new formats to franchise owners as additional formats or proposing format changes. - FY2017RestatedAnnual report
「By leveraging the expertise accumulated through reforms to the earnings structure of existing company-operated store models and other initiatives, we recognize the need to build a franchisee support structure capable of responding more accurately to the various issues faced by franchisees and to improve franchisee satisfaction.」
The company has reiterated its policy of applying expertise accumulated through reforms at company-operated stores to the franchisee support structure and improving franchisee satisfaction. - FY2016First statedAnnual report
「We recognize the need to build a franchisee support structure capable of responding more accurately to the various issues faced by franchisees and to improve franchisee satisfaction.」
The company has indicated a policy of applying the expertise accumulated through reforms at company-operated stores to franchisee support.